Thedoublef - Overall Rating based on 23 reviews
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Clothing items
At first, I was kinda unsure about buying because I've been burned before by having to pay extra fees and customs taxes with other companies. But the customer service reps here totally put my mind at ease by promising no hidden costs. And they weren't kidding! My package showed up super fast, only took 3-4 days from the time I ordered. All in all, great experience with this company!
Blaze Milano blazers
I normally am a size 1 in Blaze Milano. I bought two blazers thinking they were cheaper on the site. The jackets came and they were too big. I requested a return. They did not reply when I asked them for DHL labels, so I sent it on my own. I was worried about the 14 day window. And when I contacted them about the window, they said that it’s clearly outlined in policies. They would not offer me an exception. In the I paid for speedpost from Hong Kong. In addition to what I have already paid, they ended up charging me €600 for duties they had to pay on their end. Never order from double F. Never send back to Italy. Both an impossible situation. Whatever you think you might be saving, it will cost you later. Customer service is atrocious. They answered about half of my emails, they did not answer specific issues and questions I raised, and they kept referring back to their policies without addressing my actual issue. Good luck if you order from here. You will regret it.
Wandler Handbag
I had a terrible experience with DoubleF. The item did not arrive as promised. They would tell me that they are following up on the delivery and nothing would happen. I was promised a refund but now they are saying that they can't refund me. Just story after story.
They have a duty to their customers and they don't take this duty seriously. They are happy to take my money but they are not happy to ensure that what I have paid for arrives. There is no responsibility at this company. How can an online company like this every be trusted again?
Review with most votes
Wandler Handbag
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