Trainz Reviews : Share your review & read experiences
Trainz
93% Would buy here again
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I purchased several rolling stock and a Ross 175 Crossover plus several Ross turnouts.
You are doing a good job. The buyer should remember that they are purchasing previously owned treasures. With tha, they only problem that I seem to have is in ordering. When I fill out the order sheet and them go to use PayPal to pay, it gets strange by sending me through the order process again. Not sure what is wrong and I am sure that I might be missing something.
Lionel, MTH products
everything is shipped well packed, very fast. had 1 issue with an item I purchased, contacted them, sent it back, was reshipped another, worked perfectly, they even followed up to be sure I was satisfied. to date I have purchased over 30 items, and as my layout grows, will continue to do business with them. I am very pleased with this outfit.
Lionel 1666 engine with 2466wx tender, track, lionel people, lionel stations.
Your customer service is exceptional. Spoke to Jessica on several occasions about my initial purchase of a lionel 1666 engine which stopped working after only 2 hours of operation. She was instrunental in processing its return and exchange for another. Your pricing is great too. I especially like the ratings on your merchandise. Will be searching your website for further purchases.
Woodland Scenics pre-built buildings
I have made multiple orders with Trainz, and they always provide excellent service. When there is a problem, they take care of it right away.
Parts ,accessory’s ,track for Lionel.
A good one stop shop for everything that I have needed for my lionel layout.
American Flyer parts and freight cars
Ordering was simple and the prices are fair.
Shipment arrived with three items missing although the form in the box showed all of the items were shipped with the order. Three freight cars were missing and there was no indication that they were to be shipped separately. Has taken at least three emails to Trainz to get their attention about the issue, and their response has been limp.parts
Prices could be a bit lower on item with known defects such as non running engines etc.
Lionel Postwar Parts
Trainz inventory and site search engine has allowed me to repair many of my cars and engines. Trainz is my "go to" site for Lionel parts. I have also found it to be a great resource for information. When a 70-year-old locomotive transitions out of a 30-year retirement from a stanky crate to a smoking train pounding down the rail, it's an awesome thing. I think Trainz is on this track.
Wabash B unit
Receive my unit and it was exactly as described, Was able to take advantage of 10% New Year discount. Unit was very carefully wrapped in bubble wrap and fit in an appropriate box. My only complaint is the cost of the shipping.
All G scale locos and cars
Absolutely love your WEB site. Your Customer Service is awesome. However I have had issues with shipping to Montana as my first 2 orders were damaged. It appears the issue was poor packaging not allowing for rough handling by the shipping company. However you have stood behind these purchases and solved my issues. You're the best.
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