Trainz Reviews
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Walthers 932-6121 HO Amtrak Superliner II Lounge - Painted Silver
Car is great in great shape but FedEx is absolutely terrible. My package bounced around St Louis (30 mins from where I live) for SEVEN days. It kept going from one facility to the next then to Alton (where I live) then back to St Louis and Earth City (suburb of St Louis). Every time I called FedEx (4 times) they said I should call USPS (because it was to be handed off to them for final delivery) but the 2 times I called USPS they said there was nothing they could do because they did not have possession of the item (I understand and agree). There is no reason I should have to call that many times and deal with that frustration. EVERY time they blamed covid19 but there is no excuse for the package bouncing around from one of their facilities to the next....that's NOT due to the virus that's due to their failure as a company. I have worked in shipping and receiving for almost 20 years and see the same type of failures from them on a regular basis. I rarely have issues with UPS and occasionally with USPS but FedEx would prevent me from buying from you again. I have not left feedback yet as I wanted to cool off first. If I could choose no stars on delivery I would.
I had a gr8 experience with Trainz. But I also fully understand about the FedEx shipping mishap. I too, have had issues with them too. You could clearly see, it was a total mishandling of package. It hurts the sellers.
FedEx has left many people upset. My order was by UPS and perfect
Offer better shipping terms
I purchase many Lionel parts to make repairs om items I buy, then sell, on
eBay. When buying on eBay from Trainz, I always have to negotiate a better
shipping price, because their rules for shipping don't account very well for
multiple small parts. The ship price for each small part is just added
together to reach some exorbitant total. I then have to request a reduced
price, or credit, for a more reasonable total. When i buy direct from
Trainz, they only offer a single high UPS ship cost.which seems to be based on the value of the order.
I care less about overall shipping times and would prefer other shipping
cost options for the pricing. It should be based more on weight and offer
the best cost possible from a selection of shippers. USPS First class is
perfectly fine for those packages under one pound in weightO Scale Lionel Pass cars
I took a chance on ordering with Trainz because i couldnt pass up the price on the cars. Ordering, delivery all that stuff was fine. The cars were packaged nicely (being in original boxes and original shipping carton probably helped them survive the trek.) My one criticism is their rating of products. I recommend closely examining their photos (some of which are poorly focused) and checking their description/rating. I've see alot of their stuff on ebay rated excellent or like new with very obvious major defects. Sure enough my particular cars matched their rating as far as looks - practically new however...when the trucks were entirely out of alignment. Removing the body shells revealed both cars had warped frames that looked like an ocean wave. I was able to carefully straighten them and they are fine now but this was not accounted for in their product description. Glad i waited until they marked down the price before purchasing.
O Gauge Trains
I have been a customer of Trainz for four years now. Never have I been disappointed. Their prices are very competitive and often the best. What really makes me feel comfortable is that I know exactly what I am receiving and in what condition it is in. Trainz has always been right on point. Their customer service has been exceptional. I have called with questions and the employees have always taken the time to fully explain the information that I needed to know. They showed that they take pride in their work. Shipping has been handled quickly and efficiently, often I receive my items sooner than I expected. Trainz is the first company I go to and I always seem to find what I am looking for. My opinion, you cannot go wrong with Trainz. They stand behind their products and go out of their way to make sure you are satisfied.
Cancelled order shipped anyway
I can't believe how incompetent this company is. I made sure to cancel my order, but they still sent it out. And on top of that, they didn't even give me a refund for the shipping costs they messed up. It's just so frustrating and I definitely wouldn't suggest anyone go through them.
Various N Scale items
Trainz shipping has been prompt and descriptions have been right-on.
I don't see the shipping company as being part of the review, because of this.
I go by time of shipment, not how long carrier takes to deliver.
But, FedEx has been better (Faster) than USPS (Slower in most instances).MTH 24pc Elevated Trestle
I have purchased rolling stock from Trainz in the past and just like with those purchases, I was very happy. Even though the product was used and the description was pretty spot on. I really could not be happier with my items. Ordering was extremely easy and was notified of the movement of the items. As a matter of fact, i got my package earlier than detailed by a day!
I took them out of the package and looked them over and will either paint over the slight imperfections or put scenery of some type to cover it up or simply put the scratched sides away from view. I must say that I am completely happy with my purchase price and the trestle itself and will not hesitate to search the site when I am looking to add to my layout and will recommend to others.Walthers 910-20462 HO Rock Island EMD GP9 Phase II Diesel Locomotive #4484
There were 2 problems with the GP9, neither of which were the fault of Trainz. I was able to resolve both without contacting Trainz so I can't comment on Trainz' problem resolution.
The dynamic brake sounds came on automatically when they shouldn't have. I was able to find a You Tube video showing how to disable the dynamic brake sounds by programming CVs. Since the Rock Island locomotives did not have dynamic brakes, this was acceptable.
The other issue was the very poor sound quality. I contacted Walthers (the manufacturer) and they shipped me a replacement speaker, which solved the problem when I installed it.
I was not in any way dissatisfied with Trainz and I have ordered from them since.Lionel aluminum Milwaukee Road Passenger Cars
After extensive searches everywhere I could think of, I finally found all four Lionel Milwaukee Road passenger cars 6-19185, 86, 87 and 88 in two separate purchases at Trainz. They were listed as Like New but all appear to me to be brand new. The price was fair and I am totally satisfied with all four cars. If I have any complaints it is that I chose FedEx Home Delivery because it was the least expensive. It did take a while for the cars to arrive. But, my complaint was with the FedEx tracking. They changed the arrival date four times back and fourth. Now, they may have had a problem; but, it was not mentioned on their tracking site. Overall, I have had a good reaction to FedEx. Not sure what happened this time.
Lionel parts
Trainz parts service has been excellent lately. I had some issues (wrong items, missing) several years back. Tried buying again and in the last couple of years, service has improved greatly. Personal responses from service people is exceptional...quick to credit on damaged items (happens rarely). More importantly I get credit for excess shipping costs.
That's one needed improvement-to set up shipping charges that increment minimally for the small parts being ordered. E.G. $5 for first item, $0.50 for each subsequent part, subject to weight obviously. I'd rather pay close to the true charges than wait and receive credit for an overcharge (which they do reliably,, however)Lionel original boxes
Recently, I bought three Lionel original boxes from Trainz. Turns out, what I got wasn't what was promised. The boxes were supposed to be VG very Good according to TCA Standards, but in reality they had water stains and one was badly damaged with tape and water that needed fixing. Even though they were listed as VG very Good, they didn't live up to that. It's a bummer to get items that don't meet the expected standards.
SEVERAL ORDERS OF O GAUGE ROLLING STOCK
VERY SATISFIED WITH EVERYTHING SO FAR.ONE CAR HAD A BROKEN COUPLER BUT WAS EASIER TO REPAIR THAN SEND BACK. I HAVE NOT FIGURED HOW TO APPLY THE DISCOUNT POINTS BUT WILL TRY ON NEXT ORDER.I NOTICED ON YOUTUBE O GAUGE CHANNELS YOU OFFER DISCOUNTS BY MENTIONING THEIR CHANNEL. I WOULD BE GLAD TO ADVERTISE FOR YOU AS I AM VERY SATISFIED SO FAR. MY CHANNEL HAS OVER 3,000 VIDEOS SOME ALREADY SHOW YOUR PRODUCTS. THIS IS A LINK TO MY CHANNEL. ... I WILL BE ORDERING AGAIN SOON. THANK YOU,Windy Urtnowski.
Train track pieces
I ordered some train tracks and paid extra to get them shipped quickly. But, man, I gotta say, I was super let down with the customer service. They wouldn't deliver to my address and wanted to send the package to Walgreens instead. It ended up making my order take way longer to get to me. The person I talked to, Frankie, was not helpful at all and honestly, dealing with them was no fun. I'd steer clear of this company based on my experience.
Used LocoSound train purchase
I just bought a used LocoSound train from Trainz, and man, was I let down by its condition when it showed up. The shell was cracked, and one of the couplers was straight up busted off. The description didn't say anything about damage, so I was totally surprised to see the shape it was in. I was hoping for a train that worked like a charm, but what I got was all broken up. I tried reaching out to customer service for help, but they weren't much help at all in fixing the problem. Long story short, I wouldn't recommend buying used stuff from this store.
O scale trains
Excellent Service! Fast Shipping! Quality Products!
g scale locomotive
they are getting better about the packing but ... happens, the refund was not what I expected, I would have kept the broken thing rather than lose 80 dollars in the return , leaves a sour note again, i had quit buying because almost everything came broke or with issues, once again you cant be trusted. disappointing!
Model train set
I just bought a model train set from this company, but it was a letdown. They said they had it in stock at first, but then told me it was actually out of stock after I placed my order. And they were slow to ship it out, even though they promised it would be 3 to 5 days, it took 9 days. Plus, they charged me $18 for Fedex shipping, but ended up using the slowest method possible.
complete train set
pricing of train set was in line with others and it is a very nice set that appeared to have never been used. Shipping was unreasonable ...way too much, $40 for a $85 set I rationalized it looking at the total cost, the set was a deal and the shipping a rip off
Locomotive / rilling stock
Great company and fantastic service. Top shelf all the way.
Review with most votes
Lionel Items
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