Trainz Reviews
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Multiple item order
I recently bought a bunch of stuff on this website and had a pretty bad time. I asked if they could send it all in one package to save on shipping, but they told me no. The person I talked to in customer service was not helpful at all and was also pretty rude. It seemed like they didn't care about customers from other countries, which made me feel disrespected and annoyed. I'd suggest that other people avoid shopping with this company.
Tamiya paints
Excellent service, timely communication. Fast, efficient experience. Would buy from vendor again.
O Scale - Gauge Model Trains ...amp... Accessories
I have been purchasing model trains and accessories from Trainz for several years. Once in a great while, if there is a defect to a product or damage when something is delivered, they always correct it with good communication and do it quickly. On the whole, I enjoy reading their descriptions of their products that allows me to make an intelligent decision to buy or not. I have been very happy with my Trainz experience and recommend their products to anyone who needs or wants to purchase additions to their model train layouts.
Idaho Springs Mine HO Scale
Ordering was a breeze. Easily navigated web site. The order was delivered on time and was exactly what it was supposed to be. The only hitch was FedEx delivered to the wrong address and that was through no fault of Trainz. I would use again with no qualms.
Lionel O Scale RS11
Listed NIB, so new it was still in brown Lionel shipping box, looked great, put on track, would not speed up and stalled w/o going around track. their customer service was FANTASTIC!, every time i e-mailed them they responded, they quickly sent me shipping label, long story short, within couple days I had my Engine back and running great! My only drawback is items listed under "preview" are exclusive to members only, I feel if it listed PERIOD, it should be up for grabs to ANYONE!
Model Train Rolling Stock
Enjoyed purchasing from this vendor - Payment was processed quickly, Items were packed with care and shipped separetely - all arrived relatively quick.
G scale locomotive
I can’t believe for what they charge for used locomotives that they aren’t tested. I bought a used loco for 500 dollars and had to send it back because it didn’t run. The ad claimed it was in great condition. NOT TRUE. They didn’t have a suitable replacement and offered to repair the loco but couldn’t tell me how long that would take. I returned it for a refund and a bunch of wasted time. Horrible experience. It would take 15 seconds to test the things you sell. Don’t say things works properly when you don’t test what you sell first.
Many
Descriptions always correct, on time shipping, overall a good vendor for all your Lionel needs.
Bought several wiring and lighting supplies that were hard to find elsewhere.
Great products and good shipping and handling.
I purchased an HO scale REA laser cut billboard
I was impressed with the service for such a small order. Service rep was very courteous and the package arrived quickly. Will definitely order again! Many thanks! Dave
Lionel H15-44 locomotive
I have been buying O scale rolling stock and engines from Trainz now for almost 3 years thru their website or Ebay. They have been very honest and dependable. When it comes to their grading system on used merchandise they have been spot on. I will continue to deal with them in the future. I can't say enough good things about them!
G scale trains
Great and fast service
Packed product very good for shipping
prices are very goodModel Trains
I've purchased a large variety of O scale trains from Trainz.com. They are always quick to fulfill orders and also very quick to resolve any delivery issues. Great online vendor, I highly recommend them.
small 1/43 travel trailer...
one bad experience with delivery tends to make you leery...especially when it's your first purchase...they did work hard to correct it though...so there is that...
American Models and American Flyer S Gauge trains
I always receive items as described and greatly packaged.
What I have problems with is they use FEDEX as their shipper and FedEx likes to keep packages in Georgia 5 to 7 days after receiving them to continue the package on they way. I don’t or can’t figure out why they do that?Lots of rolling stock and engines.
Their services and prices have been where I needed them to be and I enjoy looking through their website for more deals. I highly recommend them.
O scale trains from time to time
I have ordered several times from Trains, enough to subscribe to their premier membership. I like their specials where if you spend a pre determined amount there is free shipping. Always look forward to a package from Trainz!
Lionel train car, Marx track lockons, other products.
Trsinz is a great store. They are professional, friendly, efficient, and reasonably priced.
RPO car
Product selection is very good and their customer service is outstanding.
I've bought a couple of different HO scale passenger cars.
I model modern day Amtrak, and I have found that Trainz has a really good selection of new and used rolling stock. It was easy to order, they kept me updated on the progress of my orders, and they delivered the exact product as advertised. Their packaging has been spot on. Their prices are pretty reasonable, I only gave them a 4 because they do charge market prices for harder to find cars ( I am looking at you, Walthers Viiewliners! ) and a 4 on shipping because the only lower cost options were through FedEx, which has been terrible compared to UPS and USPS service. Overall, the experience was terrific and I will definitely order from them again.
