Trainz Reviews

: 413
92% Would buy here again

Most relevant positive review

  2024-03-25
Various N Scale items
Trainz shipping has been prompt and descriptions have been right-on. I don't see the shippi...Read on
Dave Comina

Most relevant negative review

  2024-03-30
Cancelled order shipped anyway
I can't believe how incompetent this company is. I made sure to cancel my order, but they st...Read on
E. Gibson

Review with most votes

  2020-09-24
Spectrum 81404 HO Scale Baltim
Just a problem with delivery. Using the global shipping program is too expensive. Sometimes I r...Read on
Glen Mills

Reviews (413)

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    I've bought a couple of different HO scale passenger cars.

    I model modern day Amtrak, and I have found that Trainz has a really good selection of new and used rolling stock. It was easy to order, they kept me updated on the progress of my orders, and they delivered the exact product as advertised. Their packaging has been spot on. Their prices are pretty reasonable, I only gave them a 4 because they do charge market prices for harder to find cars ( I am looking at you, Walthers Viiewliners! ) and a 4 on shipping because the only lower cost options were through FedEx, which has been terrible compared to UPS and USPS service. Overall, the experience was terrific and I will definitely order from them again.


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    Lionel Prewar and Postwar Trains

    The Trainz.com service is excellent! You have a wide variety of products at competitive prices. Customer service is very friendly, and the process of filling orders is very orderly and well communicated. The only thing I would suggest a change is to provide more shipping options than just FedEx. Every time I order through Trainz, FedEx never hits their own targeted delivery date and goes for several days with no update. Packages have always arrived eventually, usually >1 week after shipping.


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    Ttux cars

    Never had any issue. Great company. Good response time on questions, less than 24 hours always.tks !


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    Maerklin masts for older overhead

    The items came on time in good condition. They even put in a couple of extra pieces. Safe people to buy from.


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    O SCALE LOCOS, CARS TRACK

    HAVE ALL WAYS RECIVED ONLY THE BEST SERVICE, FAST SHIPPING AND MANY GREAT ITEMS AND OFFERS. I ALL WAYS COME BACK BECAUSE YOU CAN DEPEND ON THEM


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    Lioneo 027 remote control switch turnouts and xover

    Great selection, prices, and service. Quick response when any problems arise making returns and exchanges easy. Planning to do business for years to come.


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    Trains, switches, track and controls

    In these days of searching for service they are a breath of fresh air. I hit a couple of snags but everything was handled promptly and pleasantly. Great people to deal with and honest beyond a fault. My only source from here on, with complete confidence.


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    n scale products

    The selection between new and pre-owned is outstanding pricing is fair and s...h costs good. Trainz is may first choice when I need n scale products and supplies.


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    Repair parts for MTH.

    Was happy to find the parts I was looking for available here at Trainz.


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    TRAINS CARS AND ACCESSORIES, ETC...

    HAPPY WITH MOST OF THE PURCHASE. WILL DO MORE BUSINESS IN THE FUTURE. THANKS. ROB CARRASCO


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    Proto 2000 steam loco

    Ordered Proto loco described as "functional" It arrived on date advertised but not working. Returned it to Trainz and received immediate refund including shipping. Then ordered another of same loco, actually at better price and better loco. Works perfectly. Best Ebay experience I've had


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    Atlas O gauge track.

    Everything I ordered was shipped and received within a few days. When I did have a order problem it was addressed within an hour and the order was shipped immediately. Customer service does not have the "yeah so what" business attitude nor is it the say anything to get a good review. They stand by what they sell and provide the support you would expect when you need it.


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    N scale buildings

    Everything was great but the shipping. It was packaged really good, just took a while for it to get here.


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    I purchased several rolling stock and a Ross 175 Crossover plus several Ross turnouts.

    You are doing a good job. The buyer should remember that they are purchasing previously owned treasures. With tha, they only problem that I seem to have is in ordering. When I fill out the order sheet and them go to use PayPal to pay, it gets strange by sending me through the order process again. Not sure what is wrong and I am sure that I might be missing something.


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    Lionel, MTH products

    everything is shipped well packed, very fast. had 1 issue with an item I purchased, contacted them, sent it back, was reshipped another, worked perfectly, they even followed up to be sure I was satisfied. to date I have purchased over 30 items, and as my layout grows, will continue to do business with them. I am very pleased with this outfit.


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    Lionel 1666 engine with 2466wx tender, track, lionel people, lionel stations.

    Your customer service is exceptional. Spoke to Jessica on several occasions about my initial purchase of a lionel 1666 engine which stopped working after only 2 hours of operation. She was instrunental in processing its return and exchange for another. Your pricing is great too. I especially like the ratings on your merchandise. Will be searching your website for further purchases.


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    Woodland Scenics pre-built buildings

    I have made multiple orders with Trainz, and they always provide excellent service. When there is a problem, they take care of it right away.


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    Parts ,accessory’s ,track for Lionel.

    A good one stop shop for everything that I have needed for my lionel layout.


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    American Flyer parts and freight cars

    Ordering was simple and the prices are fair.

    Shipment arrived with three items missing although the form in the box showed all of the items were shipped with the order. Three freight cars were missing and there was no indication that they were to be shipped separately. Has taken at least three emails to Trainz to get their attention about the issue, and their response has been limp.


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    parts

    Prices could be a bit lower on item with known defects such as non running engines etc.


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