Trainz Reviews
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Wabash B unit
Receive my unit and it was exactly as described, Was able to take advantage of 10% New Year discount. Unit was very carefully wrapped in bubble wrap and fit in an appropriate box. My only complaint is the cost of the shipping.
All G scale locos and cars
Absolutely love your WEB site. Your Customer Service is awesome. However I have had issues with shipping to Montana as my first 2 orders were damaged. It appears the issue was poor packaging not allowing for rough handling by the shipping company. However you have stood behind these purchases and solved my issues. You're the best.
Ho Trains
Using USPS vs FedEx way too slow.
purchased several O gauge steam engines
Company is great to deal with. The web site is easy to use. Everything i have received is as listed. I will purchase again! Thanks Robert W
Tender part
Trainz sent a defective part, they sent out a replacement asap. excellent customer service every time.
N Scale Trains
I have purchased several n scale trains from Trainz and have been more than pleased with the products and service offered by them. When I was looking for something specific, they went out of their way to help me. I really appreciate great customer service such as theirs. I would highly recommend Trainz to anyone in the hobby.
O scale Train cars
Trainz does the best job of rating and explaining items not new. I just ordered 2 cars and could not not see the imperfections Trainz described. They also have excellent customer service, should you have any questions. They are an honest company!!! I have purchased in the past and will do so again.
trains
I have bought several items through Trainz and have never had an issue with ordering, payment or shipping. They ship fast and the items are always packed well. I will keep doing business with these guys as long as they are around.
postwar lionel
I've a few things at Trainz and am always happy with the purchase . They pack everything great , ship it fast and have decent pricing ,
Texas Special car
Every time I buy from Trainz is a good experience. If I want to cancel there are no questions asked and when the product arrives it is packaged very well. The products themselves are what is advertised. I don't have any concerns when I make a purchase from Trainz
Post war Lionel stuff
Great place for trains. Comforting to know the stuff gets inspected and checked over before shipping out the door. No surprises here, speedy shipping as my projects are backing up!!!!
Lionel Canadian Pacific Passenger Train
Train is as described, like new and spotless, even though it was manufactured in 1999. I don't think the passenger cars have ever been out of their original packing, so everything got lubed and oiled. I bought them to enjoy on my layout, and they run as good as they look. I'm also happy with the Trainz deal.
scenery items
Mistakenly ordered wrong scale item and within an hour of ordering communicated with Trainz multiple ways, including their online form. Unfortunately, I did not receive a response until the order had shipped and I was told that "buyer remorse" is my problem. Suggest more responsive customer service and an order cancel option for other customers as I have already taken my business elsewhere.
Bought a Fleischmann N scale BR 103 locomotive listed as NOT RUNNING SOLD AS IS
The folks at Trainz were very responsive. This item was listed as Not Running, Sold As Is. It turns out that there was a defect in the motor board. The repair of the board, a good cleaning, new tires, a little oil, and a Digitrax decoder and she runs fine. Originally I only wanted the loco's shell as it appeared to be in very good condition. I wanted to replace my original BR 103 shell because it had been dropped several times.
This loco is almost new and I am very pleased with it and Trainz. I'll keep looking for more deals!Jersey Central engine JC boxcar amp Garden State 1776 car
Arrived quickly, in good shape, Jersey Central engine from 1957
looked fantastic for being 65 yrs old-no box but it didn't even have any
dust-it looked factory fresh! Wrapped well, priced well shipped well.Con-Cor New Haven Ltd The Cranberryquot
Have ordered from Trainz several times and I really appreciate the quick delivery of my orders. Very please with this purchase.
trains
Have purchased items through the Trainz website and everything went smooth without problems, including shipping. However, my latest purchase was shipped via Fedex Smartpost(or whatever Fedex is now calling it) and my order went on a 13 day tour from Ga. to Penna.. The package actually went by my location 4 times, went to Ohio, and finally came back East to my location. Talking to Fedex was useless as they had all kinds of excuses. Trainz, my suggestion is to STOP using Fedex Smartpost as it triples/quadruples delivery time. (the same issue occurred with items ordered from other companies using Smartpost). Thanks for listening
Micro-Trains rolling stock
I have ordered multiple times from Trainz.com directly and through eBay and have to say that overall they do a good job. While I agree with other reviewers that you can get an incorrect item or one that does not fully match the description, they have always been responsive and made things right for me. I think they need to a better job ensuring that the items in their photographs are the items they ship, and that’s the only reason I rated them four stars instead of five in service. I also agree that their shipping is higher than I’d like, but I know that cost before making the decision to buy. The items I’ve purchased have all been well packed and shipped fast.
Several steam and diesel locomotives direct and through Ebay
Great selection and very good customer service. I would like to see more photos (all views) of all locos and cars. Also, a countdown on when preview listings will be released for sale to all customers.
Bachmann 44130 HO E-Z Command Left-Hand DCC Switch Turnout
Very impressed by the fast shipping (went out same day!) Product was new, and as described. Would buy the matching right hand turnout, but the pricing was different, no idea why. The price for this unit went up after I bought mine. The price seem to fluctuate so perhaps it is related to inventory. Shipping also seems to vary in price, so if you see a good deal, snag it! I have no complaints about my purchase.
Review with most votes
Atlas 2057 N Code 55 Nickel Si
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