Trainz Reviews

: 413
92% Would buy here again

Most relevant positive review

  2024-03-25
Various N Scale items
Trainz shipping has been prompt and descriptions have been right-on. I don't see the shippi...Read on
Dave Comina

Most relevant negative review

  2024-03-30
Cancelled order shipped anyway
I can't believe how incompetent this company is. I made sure to cancel my order, but they st...Read on
E. Gibson

Review with most votes

  2020-09-24
Spectrum 81404 HO Scale Baltim
Just a problem with delivery. Using the global shipping program is too expensive. Sometimes I r...Read on
Glen Mills

Reviews (413)

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    Track clips

    Overall positive rating. I'm novice at model trains. Since retiring I've proceeded to refurbish the O Gauge set I had as a child. Found the site offers a lot of what I anticipate I will need to get it up and running.


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    USA Trains Intermodal Container

    Everything went well!


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    draw-bar and coupler

    It was a nice solid piece but did not fit.It is hard to find the right one from pictures. You all did a good job on shipping and on your part.


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    great delivery

    used track was in good condition. very good purchase timely delivery


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    springs for giraffe car

    During the COVID shutdown I was cleaning out the basement and came across my old train set from the 1950's -1960's. Well, to make a long story short I now a rookie model railroader. I loved the giraffe car but it needed repair. The only thing I could not fix was the springs. I was so happy you had them. After a longer time then expected they arrived. This was do to the COVID issues with the postal service not Trainz. I was able to show my grandkids a working giraffe car this Christmas Eve. Now one of my locomotives is need of some repairs and I hope Trainz has the parts.


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    Parts

    As a novice it was a little hard to navigate your parts as to terms used to describe the items i needed. Other than that everything else was top notch. As I went through the ordering process it was quite obvious that you all were very dedicated in providing top notch service.

    First of all thank you for your effort of sending a PECO catalog. You did that, except it is an old catalog and does not cover all of the present product line. I get it you cleaned house at my expense. If you are sensing that I am not pleased, you are correct. I sent an email requesting the up to date version of the catalog and received no response. Zero (0) effort on your part.


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    2 funko POP figures

    i was surprised at how quickly i received my order, alot faster than the big box stores and alot better customer service! would def order from again


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    Bachmann HO Re-Railer

    Positive ,grate place to shop and by. What service !


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    MTG Christmas car

    Well made and a good runner.


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    4-6-2 German green locomotive

    Dear Sir:

    The train had a problem with the trail falling off. The test was good.

    Regards,

    Eric


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    Train set parts

    I had a great experience with Trainz.com. I ordered a 90-degree crosstrack piece that was well described on the website and works very well. I also ordered a replacement part which, while described as used on the website, works perfectly. I'll now buy with confidence again from Trainz.com.


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    CN 4 bay covered hopper

    Very well built. Slowly adding to my collection


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    2 O gauge flat cars with loads (propeller - K-Line and cables - Weaver)

    easy transaction, items well packed, arrived on time.


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    Lionel Auto Parts

    Great service, very good prices and fantastic packaging. Shipped quickly, arrived perfectly. Highly recommend!


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    Bachmann 84014 HO Pennsylvania K4 4-6-2 Pacific Locomotive & Tender #1361

    This is my first purchase from Trainz and will not be my last.

    I needed assistance with selecting a Steam Locomotive with more power to pull the cars I have up an incline that I had made with my setup.
    I had a budget and was assisted over the phone by Marvin in selecting excatly what I wanted and in my budget.
    Train arrived put it on the track and it runs great.

    Price for shipping is high and I'm charged a state sales tax and a town tax for my purchase. This added a bit more than I had expected. Not your issue on the taxes.

    Thank you,
    Kevin
    Thank you,


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    Atlas RS-1 Santa Fe and Lionel U-18B Rio Grande

    The Atlas RS-1 was delivered without any damage. Unfortunately, the Lionel U-18B was damaged on delivery and the rear power truck was damaged. Packaging for the U-18B was damaged and could not contain the locomotive for shipping. Packaging appeared to be very old. Locomotive shell was undamaged and I was able to repower unit with another power chassis(This was the plan all along.) . Since they don't produce this model anymore, I was still satisfied with my purchase. Trainz.com did a good job of shipping both locomotives and the main package was not damaged. I would shop Trainz.com again without any reservations. I have received good service from Trainz.com with prior orders.


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    Rubber drive tires

    Thank you for your fast service these parts are getting some40 year old engines running I will order from you again


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    Dept. 56 Stone Trestle Bridge

    item arrived early seller has excellent communication as well as superb negotiation skills will definitely look into buying more items in the future.


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    N scale train set

    Excellent service and product.


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    Very Good

    Trying to locate a Motor & Gearbox assy 8350-100. Alt number I heard is 8670-100


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