VIVOSUN2 reviews
This score is based on 2 genuine reviews submitted via US-Reviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Kinda impressed by the lights, mostly annoyed by everything else
four AeroLights, the controller, two fans, the whole kit. Before buying I was worried about fit and support — worried I'd be stuck if anything went wrong. Turns out those worries were legit. The first box arrived and one of the lights that was supposed to come with the mounting bracket... didn’t. No bracket, so I couldn't hang anything. I filed a warranty claim on 12/23 and it took nearly two weeks to get the replacement part. Fine, annoying, but okay. Then I tried to install the rest and found the lamp hooks had been redesigned — shorter than the photos in the manual — so they don't meet in the middle like the guide shows. That made hanging the lights awkward and I had to rig something temporary. Also, the carabiners that come with the rope hangers are too small to clip into the roof bracket. The manual doesn’t even show that connection, which is wild. I called support a couple times and both reps basically said they’d email tech support and I’d hear back in 48 hours. No option to talk to a tech, no escalation, no manager — just wait for an email. After all that cash I sank into this system, that felt pretty unprofessional. That said, one unexpected plus: when the lights are actually running, the spectrum looks great and a panel does put out solid brightness — I was surprised by how nice they are once powered. So are my original doubts gone? Not really. The gear itself has promise, but the missing/incompatible parts and the support experience left me frustrated. If you’re thinking about this, ask lots of questions up front and be ready to troubleshoot or jury-rig. Might be fine for some, but be aware.
The case of the mysterious "label created"
no, I already reordered, cancel and send the confirmation number. No reply. I asked again the next day and then they sent me back a message saying they'd arranged shipment again with the same tracking number — as if I hadn't just told them to cancel it. At that point it felt like they either didn't read my emails or they really hope I'll just take whatever shows up. I wrote back asking why they shipped it after three cancellation requests. No answer. Radio silence.
One tiny highlight: when the first person admitted the mistake, they were straight about it — that was refreshing compared to other places that duck responsibility. But the rest felt robotic and lazy. The repeated canned apologies mean nothing when the company keeps doing the opposite of what you asked. I'm annoyed, a bit amused at how absurd it became, and honestly a little wary — this borders on bad practice, if not worse.
If you're used to companies that actually honor cancellations (shoutout to the one shop that refunded me instantly last year), this feels especially sloppy. Won't be going back, and I'd tell friends to be cautious. Lesson learned: reorder if you need it, but keep screenshots and don't assume "label created" means anything.
About VIVOSUN
VIVOSUN is a brand focused on indoor gardening and horticulture equipment. Its product range includes grow tents, LED grow lights, ventilation and filtration components, controllers, and related accessories used for plant cultivation in controlled environments. The company’s offerings are commonly used by home growers and small-scale cultivators setting up indoor grow spaces. VIVOSUN products are typically sold through online retail channels and marketplaces, serving customers looking for complete grow setups and replacement parts for indoor growing systems.
This information is based on publicly available data and is provided for orientation purposes only.
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Last update: April 2026
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