Spotlight: What are our customers saying?
This was my first wooden puzzle ???? I don’t know a lot about wooden puzzles but this one seems to be a good one! The quality is pretty good! ???? I really love the specific shapes that reminds u...Read on
Their website states customer satisfaction guarantee, yet a piece of my wooden watch fell out and they wouldn't send me another wood piece to simply replace the missing part. I sent pictures, I ord...Read on
SCAM! FALSE ADVERTISING! WOODBESTS needs to fix their website, which promises that the wooden puzzle will be delivered and packaged in a wooden keepsake box, AND with a FREE wooden easel. The websi...Read on
Never received order, customer service email is not valad DO NOT BUY FROM THESE SCAMMERS!!!Read on
Puzzle as supposed to come with stand and in a wooden box according to the website. Parts arrived inn a burlap bag, no box or stand!! When contacted the company said I misunderstood the website and...Read on
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Watchful Rhino Puzzle
This was my first wooden puzzle ????
I don’t know a lot about wooden puzzles but this one seems to be a good one! The quality is pretty good! ????
I really love the specific shapes that reminds us the lion ⭐️
The colors are very vibrant, that makes it a really fun puzzle to do! ????
It was a medium size and took me a about 2 hours! It was harder than I expected, but super fun! ????
The only thing that bother me a little is that the pieces are very loose, comparing to a normal puzzle. But I guess that it is normal for every wooden puzzle! ????
It was a very fun puzzles to do, and Woodbests is an amazing puzzle company! They have a ton of cool designs on their website! ????
Their website states customer satisfaction guarantee, yet a piece of my wooden watch fell out and they wouldn't send me another wood piece to simply replace the missing part. I sent pictures, I ordered it from Amazon, but still no service provided from contacting the support contact from Woodbests website. I would never buy a product from them again, as they lie about their satisfaction and quality of their products.
WOODBESTS Wooden Christmas Elk L puzzle (223 Pcs), Wooden Keepsake Box and FREE EASEL
SCAM! FALSE ADVERTISING! WOODBESTS needs to fix their website, which promises that the wooden puzzle will be delivered and packaged in a wooden keepsake box, AND with a FREE wooden easel. The website actually shows pictures of all of the accompanying pieces included with the puzzle. Surprisingly, customer service will answer email, but based on their responses they either do not read the emails, or are unable to understand English (language barrier?) which leads to asking you to send pictures of the original packaging, contents, tracking #/shipping information, SKU#, etc. In other words expect to go through hoops, even though you have explained very clearly in several email exchanges that the wooden puzzle was delivered, but without the wooden easel and wooden keepsake box. Fortunately, I saved the very small envelope and (wooden? low quality) puzzle in a small burlap bag that was sent. I then responded with all of the information required including pictures, and even sent pictures from their website! to show their promise printed in their words, and continued to repeat the obvious - that I received the wooden puzzle only, and did not receive the wooden keepsake box or FREE wooden easel promised by WOODBESTS.
Several weeks of emails later, I received this response, "We have checked your order and found that you do not add the wooden gift box to your order. The gift box was sold separately. If you do not add the gift box, your order will not come with the gift box. Below is the picture of your order. Please kindly check your order information."
At this point I realized NOTHING would be done by customer service...especially after reading the online reviews. In their response, there was not even a mention of the FREE WOODEN EASEL, and there was not any where or any way on their website to even add the wooden keepsake box. Extremely disappointed that this company can even exist and continue to do business. Read the reviews!!! Overall rating 0.0
Never received order, customer service email is not valad DO NOT BUY FROM THESE SCAMMERS!!!
wood best large dragon puzzLe
Puzzle as supposed to come with stand and in a wooden box according to the website. Parts arrived inn a burlap bag, no box or stand!! When contacted the company said I misunderstood the website and offered a 10% refund (only after several attempts to get the missing items. Puzzle parts are cheap and thein. Don't waste your money!!
We purchased two puzzles from this company over Thanksgiving. It took a month for the items to arrive. Both puzzles were supposed to come in a box as described by their website, but were instead shipped in a burlap bag. I immediately e-mailed the company, who said the box was an extra fee, but there was absolutely no indication of that in the product description. It explicitly said it came with a box. Company again refused to acknowledge their error, saying I misunderstood, and offered to refund $5 without sending the item back. I told them I wanted either the boxes shipped to us, or a refund with the company paying the return shipping. They ignored my request. Tried to escalate with Paypal, but they only offered a refund if I paid for the return shipping (nearly $30 to return shipping to China).
Do not buy from this Company! They will scam you with the product, then deny responsibility and blame you instead for misunderstanding. Either something is completely getting lost in translation (something I should have picked up early on from their website grammar and descriptions) or they simply don't care once they have your hard-earned money.
I bought a puzzle as a gift. It arrived 3 weeks late and the puzzle was missing a piece. The puzzle was supposed to come in a nice wooden box, and it came in a burlap bag.
I contacted the company and told them the puzzle was missing a piece and it was missing the wooden box. They offered to refund me 5% of the cost. I requested they send me a complete puzzle with box. They offered to send me a 10% refund. What a joke.
I love the puzzle and we had fun putting it together even thought it was missing piece, but there are lots of people who sell the same puzzle. I would definitely NOT order from this company again.
Bunny puzzle and Beta puzzle
I've ordered two puzzles as a christmas gift from this company. The bunny puzzle was supposed to come in a "premium wooden box". I received 3 weeks later two puzzles but no wooden box and they made a mistake and sent me the wrong puzzle (Mandala instead of Beta). After multiple e-mails they offered me a 10% discount stating that it was the best they could do. It was, and by far, the worst customer experience I received. Do yourself a favor and order elsewhere.
It appears there is a common complaint with Woodbests puzzles. Their website clearly states the puzzle arrive in a box, cover and easel. No one seems to be receiving these items. I gave the information Woodbests asked for in resolving the issue with no resolve. I am filing a complaint to the FTC for fraudulent business practices. Hopefully this route will change how Woodbests handles their customers complaints.
I wish I had read your post before ordering. I'm grossly disappointed
Husky Jigsaw Puzzle
This is completely fraudulent advertising in the sense that you do NOT get what you clearly paid for- all that comes is the puzzle in a small bag. NONE of the other accessories come with the order. On top of that, when you respectfully contact customer service to ask for the rest of the order they reply with a bunch of complete lies about their end of the transaction. No response at all would be better than that. Poor product or poor service is one thing but this completely unethical.
I have experienced the same transaction as you have, the puzzles only and no box, cover or easel which is clearly advertised on their website. I let them know if they don't resolve the matter, I'm reporting their business to the FTC. I will be adding not-so-kind reviews and hope the FTC can look into their fraudulent advertising practices. The box mattered to present the puzzle for gifting.
The shipping is a nightmare. I bought a puzzle for myself and 2 for friends. They sat and sat and sat in China. Escalations about shipping were/are completely ignored and I am disgusted. I will never order anything from this company again. If it's coming from China, it should say that somewhere before you order. I wouldn't have ordered had I known. No customer service. The company just doesn't care. DO NOT ORDER
DO NOT ORDER FROM THIS COMPANY. The puzzles arrived three weeks late and did not come with the wooden box which was promised on the webpage. There was no photo description of the puzzles and the quality of the puzzles was weak. I tried repeatedly to contact customer service in attempt to either get a partial refund or get the boxes which were promised, but met with contempt and rude dismissal with every email. Please save yourself money, time and aggravation and DO NOT ORDER FROM THIS COMPANY.