Spotlight: What are our customers saying?
I bought 2 pairs of progressive lenses and to be honest they were hard to wear, the bottom section for close up was really narrow and I found myself constantly tilting my head to find the "swe...Read on
I'm honestly surprised by the bad reviews here. I received my new glasses yesterday. Delivery was shorter than I expected (it took 2 and a half weeks; I live in NYC). The frame is cute, the prescri...Read on
I ordered the wrong PD for my prescription and even though it was my own fault, they offered 50% off of my next order. My order was only slightly affected by holiday shipping and arrived within a t...Read on
Not sure why there are negative reviews. However, I know everybody's experience is different but I have absolutely NO complaints. My prescription glasses arrived timely, the tracking was accurate, ...Read on
I ordered 4 pair had to return 2.The return was very easy ,they really went out their way to help solve my issue . Thank you for all of your help .You guys are the best.Read on
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I bought 2 pairs of progressive lenses and to be honest they were hard to wear, the bottom section for close up was really narrow and I found myself constantly tilting my head to find the "sweet spot" when using them. My optometrist confirmed the prescription was correct but the progressive areas weren't that big. I've been wearing them more trying to adjust to them (one pair won't stay on my face and slides off A LOT.
I've been complimenting my stylist on her different glasses she has been wearing recently. She also has been buying from Zeelool, agrees seeing clearly with them has been a bit of a struggle but worth figuring it out.
Thinking I'll give it another try I just ordered 3 more pair. The prices are great, wearing them can be challenging, you can't beat the prices but keep in mind it takes a long time to receive orders, although it says Ann Arbor, Michigan I suspect it's coming from somewhere overseas.
I'm honestly surprised by the bad reviews here. I received my new glasses yesterday. Delivery was shorter than I expected (it took 2 and a half weeks; I live in NYC). The frame is cute, the prescription lenses (single vision) seem good so far (I only use glasses for driving and watching TV which I only did for a short time yesterday), but my experience has been great. I connected customer service after I placed my order and they got back to me within a day. I chose a frame that was on sale and for $12.95 (including shipping) I have a new pair of glasses. It doesn't get any better than this. I even recommended it to a friend.
Do not buy from this company! I ordered from them over a month ago and still haven’t received my order. When tracking my order it says a shipping label was created 3 weeks ago but not other activity has taken place. Again, it’s been over a month since I placed the order. DO NOT order from them. I am not convinced that this company is a scam!
Upon reading all the bad reviews, which I usually do before purchasing, I rushed and ordered! I just received my glasses today, with a free gift! I am very happy I was not hoodwinked! I did speak to someone in customer service and she assured the glasses were on heir way. You really have to accept that it will take a minute to arrive, as, they are coming from out of the county. Yes, I recommend them!
Do NOT BUY This company is a fraud
They are horrible! Based out of China! They made a mistake on my prescription now blaming me when their customer service was on the phone with me when I wanted to be sure my prescription matched. Sent me glasses that look like you’re viewing the world through a fish eye lens. They are arguing with me about a refund and I filed a complaint with my credit card company. Also when you check out I noticed in my bank statement it said PayPal international there was an additional separate charge for that fee. I investigated and they are not US based as they pretend to be. They are based in China.
My sister had a good response, as to why I asked today (6/28/2021) where she purchased her glasses, She stated I need to contact the dr office for the PD# and some will provide it & others will not. Best to ask for the PD# prior to leaving the dr office.
My experience with Zeelool was great. In order to get your order in a timely matter is to pay the $18.95 s&H fee. My glasses actually came back 2 days early via UPS. If you just have them mailed to you by USPS it will take longer to recieve them. USPS SUCKS! I ordered Progressive Lenses and they were perfect. Yes, if you plan to order glasses on-line definitely ask for you PD# before you leave the optical you will need it.I ordered my glasses July 6, 2021 and they were at my door July 20, 2021 and co ing from overseas that is AWESOME. Great Job Zeelool!
I so agree SCAM!
I purchased a pair glasses and the prescription was incorrect, I called 9000,0000,00 times and each time support agent were busy....RIGHT?
They messed my order up only for me to repurchase. I've seen a number of customers with this same problem. I'm calling the BBB TOMORROW!
I ordered the wrong PD for my prescription and even though it was my own fault, they offered 50% off of my next order. My order was only slightly affected by holiday shipping and arrived within a timely manner. I don't understand why I saw so many negative reviews here. They are pretty transparent in their services and I got exactly what I ordered. It was my own fault it was wrong. They didn't have to offer me the discount, but still did just to make me happy, which was successful. These frames are adorable and I love the size and weight. Zeelool is a lot better than for what these reviews give them credit.
Checking on delivery
How did you reach customer service?
You go to the site. Scroll down to help. Scroll down to Contact and hit that button. It will give you a phone number, an option to chat, or their email. Their email is how I contact them. They will get back with you within 24 hours. They are friendly and easy to do business with, and are swift to correct any issues.
Prescription eye glasses
Not sure why there are negative reviews. However, I know everybody's experience is different but I have absolutely NO complaints. My prescription glasses arrived timely, the tracking was accurate, the price was great, and the quality of the frame is VERY good!
I know a few people that order from this company and they have not had a bad experience either. I am definitely ordering more frames and highly recommend this company!!
4 pair of glasses
I ordered 4 pair had to return 2.The return was very easy ,they really went out their way to help solve my issue . Thank you for all of your help .You guys are the best.
Prescription eye glasses
I have purchased two pairs of glasses from this company. The frames are sturdy and are very stylish, however, the lenses are not as good of quality as other online prescription glasses that I have purchased. I wish the company would make better quality eye glass lenses. The lenses fog very easily, and I am constantly having to wipe them to remove the fog.
Many pairs of prescription glasses
I am thoroughly pleased with this company. The value, quality, and style you get is unmatched. Customer service is also impeccable. I wear glasses all day every day and I am happy to have found a company that affords me the opportunity to buy several pairs at a time. Thank you Zeelool! I'm a customer for life!
How did you get in touch with customer service?
Multiple eyeglass purchases
I get all my glasses from Zeelool. I have about 20 pairs from there. I absolutely love this place. Beautiful high quality frames with perfect scripts in the lenses. Their customer service is kind and helpful. It couldn't be better and I couldn't ask for more. I highly recommend them.
I LOVE THIS COMPANY!! I now own 16 pair!! My deliveries take about 3 weeks but my glasses are always on point!!???????? I love and appreciate the coupons and point system that saves me money!!
Glasses - TOTALLY DISAPPOINTED
DO NOT ORDER FROM THIS COMPANY.
Put in prescription, ordered two pairs. Received glasses a month later. Prescription totally wrong. Can't see out of either. Spoke with Customer Service to return and I am getting the run around. Luckily, I am just out $140, but after reading reviews of other people getting scammed, I am getting off pretty easy.