Gorgias Reviews
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Quick and helpful customer service
This company has been a game-changer for me, seriously. Their customer service is amazing - they always respond fast and go above and beyond to help me out or add any new features I ask for. Whenever I set up a call, the folks on the other end are super friendly and know their stuff, which makes everything go smoothly and quickly. Their training materials are top-notch, so figuring out how to use their platform is a piece of cake. I really can't picture my life without this service now!
Transition from Zendesk
In 2022, we decided to switch from Zendesk to Gorgias, a more budget-friendly and tech-savvy platform. The transition went well, but we did miss some Zendesk features at first. Thankfully, the Gorgias team has been on top of updating and improving their features, making our experience even better. One big improvement we've seen is how Gorgias seamlessly integrates with Shopify compared to Zendesk. Overall, we're really happy with our choice to switch to Gorgias in 2022.
Awesome customer service platform
Gorgias has been a real lifesaver for us when it comes to taking care of all our customer stuff. I was skeptical at first, thinking it wouldn't really make a difference, but man was I mistaken! It's like having a superpower that allows us to stay on top of everything and make sure our customers are satisfied. I definitely can't imagine going back to the old way of doing things now.
Small business efficiency tool
Gorgias has been a game-changer for my small business for over two years. Running a small company with limited resources, I was hit hard when two key employees retired, leaving a gap in customer service and sales. Luckily, I had started using Gorgias Help Centers and Macros to capture their knowledge before they left. Boy, did that decision pay off big time for me and my business.
Upgraded mail server issue
I'm an IT pro, and I was assisting a client that was using this company. We had a small issue when I was setting up their new mail server, but I contacted their support team and they were really great. They helped me figure out the problem and fixed it quickly. Their support team is awesome!
Easy set up, user-friendly
Gorgias is really awesome, it's user-friendly and so much fun to use daily. I enjoy joining their virtual meetings where they discuss the product and actually listen to our feedback. It's like they genuinely care about us!
Review with most votes
Quick and helpful customer ser
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