Gorgias - Overall Rating based on 21 reviews
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Customer service and inquiry management software utilization
Using the customer service and inquiry software from this company has changed the way we do things. Working with the team has made a huge difference in how we take care of our customers and handle all our inquiries. It's really helped our business to grow and succeed.
Messaging app
I had a rough time with that app - it was a total nightmare! They keep taking my money even though I can't even log in. The customer service is terrible, I've been waiting forever for a response. I think Zendesk is way better.
Easy set-up, great service
Gorgias has seriously been a game-changer for me! Getting started was so easy, and I was good to go in no time. The customer service team is amazing, they're always there to help and answer any questions I have. I don't think I could ever go back to how I used to handle customer support before I found Gorgias.
Customer service software
I wanted to share my thoughts on the customer service software I've been using. Honestly, I've been pretty disappointed with the whole experience. Switching from my old platform was a tough choice, but it just hasn't been great so far. The service I've been getting is pretty lackluster - slow responses and not very helpful solutions to problems. The reps aren't very helpful either, taking forever to get back to me. Compared to what I had before, this new service is definitely not up to par in terms of quality and efficiency.
Statistical support
The folks at this place are seriously great at Statistics. Every time I ask for help, they really step up and go the extra mile to help me out with whatever I need. Their support has made a huge difference in how well I can do my job. I can't thank them enough for all their amazing help!
Transition from Zendesk
In 2022, we decided to switch from Zendesk to Gorgias, a more budget-friendly and tech-savvy platform. The transition went well, but we did miss some Zendesk features at first. Thankfully, the Gorgias team has been on top of updating and improving their features, making our experience even better. One big improvement we've seen is how Gorgias seamlessly integrates with Shopify compared to Zendesk. Overall, we're really happy with our choice to switch to Gorgias in 2022.
Shopify Integration
The smooth connection between our Shopify store and the platform was really important for our business, and we were able to make it happen with the help of a great representative named Daniela. In just a few minutes, our customer info and latest orders popped up on the sidebar, which made everything run more smoothly. Daniela knew what she was doing and fixed the issue quickly, and we're really thankful for that. We feel good about moving forward with Gorgias's support.
Quick and helpful customer service
This company has been a game-changer for me, seriously. Their customer service is amazing - they always respond fast and go above and beyond to help me out or add any new features I ask for. Whenever I set up a call, the folks on the other end are super friendly and know their stuff, which makes everything go smoothly and quickly. Their training materials are top-notch, so figuring out how to use their platform is a piece of cake. I really can't picture my life without this service now!
SaaS subscription
I've had a good experience with the SaaS subscription overall. I really like the product and have been having a great time using it. There was one time when we accidentally signed up for the higher tier product, but the finance team acted fast and refunded the difference without any big problems. It was clear that they care about their customers and will do what it takes to make sure we're happy. I'm grateful for how professionally and quickly they handled the situation.
CX team efficiency tool
Gorgias has really changed the game for our customer experience team. It has all the tools we need to work well with customers and provide a great experience. The platform helps us work quicker and make things easier for our customers, which fits well with our brand. We're also happy with how easily it works with most of our other tech tools, making our work process smoother. One big reason we stick with Gorgias is because they're always coming up with new ideas and they actually listen to what merchants like us have to say.
Easy to use platform and great customer support
I really think Gorgias is awesome! It's so easy to use, and their customer support team is really great. They always answer my questions quickly and help me set up all the fancy rules and things.
Quick response to inquiries
I was really happy with how quickly Daniela got back to me with answers to my questions. She kept it simple and easy to understand, which made everything go super smooth. It's not often you find such fast and helpful service nowadays, so I was really impressed. Thanks a bunch, Daniela!
Email marketing software
I've had a terrible experience with this email marketing software. I've tried multiple times to unsubscribe from their emails, but they still keep bombarding my inbox with promotions. Their marketing strategies are pushy and turn me off, making me doubt the quality of their software. Plus, when I compared their software to other options, I realized it doesn't measure up. If you're looking to save money, I suggest Reamaze. But for a top-notch platform, go with Richpanel - it's more budget-friendly and superior in every way.
Ticket/customer management system
The platform is really easy to use and it's been super helpful in keeping our customer support tickets organized. The folks who created the platform are always quick to respond and they actually listen to our feedback, which is awesome. The pricing is reasonable for everything it offers, way better than other options we've looked into before. We've been using Gorgias for a while now and we're happy with it. Can't wait to see what new features they come up with in the future!
Software for small businesses
The platform is pretty easy to use but it could use more features and functionality. It's good for using tags to track analytics, but not really the best option for bigger companies. The customer service isn't that great either, with long wait times to talk about upgrades and new features.
Efficient, Prompt, Friendly
This service is absolutely fantastic. I had a problem at first, but it was fixed super quickly, within minutes. I can’t believe how impressed I am. The way they responded and how efficient they were is like nothing I’ve experienced before. I want to give a shoutout to the team member who helped me out - they were really on the ball in addressing all my worries.
Upgraded mail server issue
I'm an IT pro, and I was assisting a client that was using this company. We had a small issue when I was setting up their new mail server, but I contacted their support team and they were really great. They helped me figure out the problem and fixed it quickly. Their support team is awesome!
Streamlined customer service solution
Gorgias has really improved my life when it comes to dealing with customer questions. I don't have to switch between platforms anymore, everything is in one spot thanks to Gorgias. The features and platform they provide are better than any other help desk software I've tried. It's easy to use, intuitive, and has made me more efficient in handling customer problems.
Small business efficiency tool
Gorgias has been a game-changer for my small business for over two years. Running a small company with limited resources, I was hit hard when two key employees retired, leaving a gap in customer service and sales. Luckily, I had started using Gorgias Help Centers and Macros to capture their knowledge before they left. Boy, did that decision pay off big time for me and my business.
Awesome customer service platform
Gorgias has been a real lifesaver for us when it comes to taking care of all our customer stuff. I was skeptical at first, thinking it wouldn't really make a difference, but man was I mistaken! It's like having a superpower that allows us to stay on top of everything and make sure our customers are satisfied. I definitely can't imagine going back to the old way of doing things now.
Review with most votes
Awesome customer service platf
Gorgias has been a real lifesaver for us when it comes to taking care of all our customer stuff. I was skeptical at first, thinking it wouldn't really make a difference, bu... Read onBy: muriel