Ivacy VPN38 reviews
This score is based on 38 genuine reviews submitted via US-Reviews since 2020.
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Needed this after a past account breach and for remote work. Activation was quick and support fixed issues fast. Not flawless — occasional dropouts — but overall reliable delivery and help.
Wasn't sure at first
I was kinda skeptical before buying — had a bad run with another VPN that lost speed. Support answered quick, cleared things up, and honestly it's been solid. Not flashy, but it works, so yeah.
Slow support, handy device
Been using this thing for breakfast smoothies and quick work calls—actually handy, solid build, just wish support replied faster (took weeks). Overall not perfect but really saves me time every morning, so I'm sticking with it for now.
Quick start, messy follow-up
By the time the merger hit, I’d already set it up — a colleague pointed me to it on a Slack thread. Activation was instant and delivery of credentials was clean. Support handled the first issues quickly. After the company merge things slowed, but they did resolve my billing question, so I’m relieved.
Account blocked despite paid plan
their system locked my account even though I had a paid plan through 2028. I needed access for remote work and can't log in. They told me I must pay again for a new subscription update; I refused since I already paid. It's inconvenient, feels like a bait for extra money, and I'm stuck while waiting for support.
Unexpected access problem
delivery of the service stopped, and customer support disappeared. Thinking of switching; other companies handled similar issues better overall.
Lifetime? Not really
They're not honoring lifetime subs, so I'm done. I bought a lifetime plan years ago because I wanted one-and-done access — no renewals, no surprise charges. New owners made me log in and accept a new policy, then disabled my account and asked me to pay a yearly fee. I already contacted support about this before. Feels dishonest and a little draining, honestly.
Kept my fingers crossed
I was really unsure about renewing the lifetime plan—big doubts. But I needed a solid VPN for work and binge nights, so I went for it. Setup was quick, apps are stable, and it actually cut my lag at coffee shops. Still surprised. Customer support helped fast when I had a small hiccup. Glad I did it.
Finally working again, phew
support actually sorted the hiccup after the Ivacy→PureVPN shuffle and that moment — my show buffering-free at 2 a.m. — I knew it was worth it. I use it for work calls and casual streaming, and yeah, happy it turned out reliable. Small miracle.
Eventually honored, after a runaround
I kept waiting and honestly started to assume my lifetime plan was gone. Then, out of nowhere, one polite email from the new provider said they'd honor it and even moved my settings over — and that’s the moment I relaxed. Still, it took way too long to get that reply and I had to chase them, so can't pretend it was smooth. If you're in the same boat, ping support early and keep screenshots. Good outcome but could've been handled way better. Plus a surprise extra server too.
Surprisingly Solid Value
Bought a long-term plan during a sale and honestly I wasn't sure at first. It didn't connect right away, but tech support stuck with me and after a few tries it came alive. I'm in mainland China and now it keeps getting steadier the more I use it. No data caps, so I stream and browse all day without checking meters. It drops sometimes — annoying — but a quick reconnect fixes it. Glad I grabbed it so far.
Lifetime subscription went quiet
I needed a VPN when I moved abroad for work and bought a lifetime plan years ago after bad experiences with monthly bills. For about five years it ran fine, then one day I couldn't log in. The first time support answered quickly and fixed it, so I stayed. Lately though, login failed again and their chat/ticket system was unreachable — emails went unanswered. That pushed me to try another provider; PureVPN gave me a five‑year plan and that solved it fast. The VPN still works, but customer service and delivery of help are inconsistent.
Slightly worried, then pleasantly surprised
awkward password reset, slightly confused interface, but it worked. The rep — shout out to Oscar — actually handled the transfer and renewed my license through October 2029 like they said they would. That’s the positive bit I wanted to call out: the renewal process was smoother than I expected, and Oscar was patient, really patient. On the flip side, speeds are a notch slower than the old Ivacy peaks — not disastrous, but noticeable if you stream or game. So, skeptical at first, then relieved, and now kind of accepting. If you’re in the same boat, contact support before flaming them. It might take a little back-and-forth, a password reset, and some patience, but overall I’m okay with how it landed.
Solid service, but the takeover stung
it worked fine for me, until the company was folded into PureVPN in Aug 2023. I used it on Windows and Linux and liked the Firefox plugin — nothing fancy, just reliable. First impression was: decent speeds, not blazing, but stable connections and support actually replied to my tickets. The snag is the migration: they moved people to a PureVPN 5‑year plan and that’s awkward because many of us bought lifetime licenses through deals. So functionality stayed okay, but value took a hit for lifetime customers.
Cheap price, annoying experience
steer clear if you actually need port forwarding. I signed up a few weeks ago because the price looked a bit better than PureVPN and the site seemed fine at first glance. First impression was “okay, cheap and simple,” but then login failed and the live chat was useless (and emails went unanswered). I tried PureVPN just to check — that login worked — so I started to worry it was a scam. The weird part: the port-forwarding add-on I paid for isn’t really offered anymore, and they rolled the extra into three more years of a basic plan (not what I needed). When I did get someone on chat later they kept insisting I hadn’t bought it, and when I asked for a refund the chat cut off. Ended up moving to AirVPN which actually solved my port forwarding fast — pleasantly surprising after all that.
Almost talked myself out of it — then it worked
bought the subscription, tried to log in, and kept getting blocked from the members area. Heart sank a little, I’ll be honest. I messaged support (via email, since chat was offline that evening) and braced for radio silence. To my surprise, they replied the next morning with a direct download link for the legacy client and some step-by-step guidance (they even sent a short config file — lifesaver). There were a couple of awkward pauses — I had to nudge them twice — but once the installer was on my old laptop it actually worked, no weird hacks. It’s not perfect: setup took longer than I wanted and their website could be clearer about legacy support. Still, my initial doubt — that this was a bait-and-switch — mostly faded once I had it running. Would I buy again? Maybe, but I’d keep my expectations realistic and check support hours first.
Halfway decent product, messy delivery and support
industry terms this, lifecycle that. I get that tech companies sometimes mean “lifetime” differently, but that explanation doesn’t help when your account is locked and you can’t use what you paid for. The back-and-forth took days, and one rep promised a follow-up that never came. Communication felt slow and a bit defensive.
I’ve dealt with other providers who were upfront about trial periods or end dates, and even when something went wrong they gave a clear timeline or a partial refund. Here, clarity was missing and the practical fix was slow. I do like the service when it runs — speed and features were fine — so I’m not trashing everything. But delivery (access + install) and the customer service follow-through need real work. I’m holding out hope they sort it, issue a clear policy, and fix the account access. Until then I can’t recommend relying on this as a “lifetime” purchase without getting everything in writing.Lifetime subscription renewal
My lifetime subscription needed to be renewed and all that jazz. The support guy, James, was totally awesome and got it done fast. It was a breeze. Thanks a lot, James!
Lifetime subscription error fix
My lifetime subscription was showing up as expired, but I was able to get it fixed really quickly in a chatroom with Aaron. The service was fast and efficient, and I was really impressed!
Quick and professional customer service
I was so happy with the fast and professional customer service I got! Mason really knew what he was doing and fixed my problem super quickly. It made me think highly of this company. I really appreciated the quick help that fixed everything right away. In the end, I'm pretty happy with the service I got.
About Ivacy VPN
Ivacy VPN is a Singapore-based virtual private network (VPN) provider that offers services aimed at enhancing online privacy, security, and freedom. Founded in 2007, Ivacy VPN has established itself as a advocate for internet privacy, offering features such as encrypted connections, IP address masking, and access to geo-restricted content. The company supports a wide range of devices and platforms, including Windows, macOS, iOS, Android, and Linux. Ivacy VPN is also known for its no-logs policy, ensuring that users’ activities are not recorded or monitored. Over the years, it has expanded its network to include thousands of servers in over 100 locations worldwide, providing users with improved speed and reliability.
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Contact Information
38 Beach Road #29-11 South Beach Tower
189767
Singapore
Categories Ivacy VPN
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Last update: November 2025
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Review with most votes
THE BEST ONE I GOT
Ivacy VPN is good, the safet, and confidently private! i also love the services i got , also there are so many amazing services which i am looking for these days. Its perfect an... Read onBy: Frankin Lewis