Ivacy VPN27 reviews
This score is based on 27 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Lifetime subscription went quiet
I needed a VPN when I moved abroad for work and bought a lifetime plan years ago after bad experiences with monthly bills. For about five years it ran fine, then one day I couldn't log in. The first time support answered quickly and fixed it, so I stayed. Lately though, login failed again and their chat/ticket system was unreachable — emails went unanswered. That pushed me to try another provider; PureVPN gave me a five‑year plan and that solved it fast. The VPN still works, but customer service and delivery of help are inconsistent.
Slightly worried, then pleasantly surprised
awkward password reset, slightly confused interface, but it worked. The rep — shout out to Oscar — actually handled the transfer and renewed my license through October 2029 like they said they would. That’s the positive bit I wanted to call out: the renewal process was smoother than I expected, and Oscar was patient, really patient. On the flip side, speeds are a notch slower than the old Ivacy peaks — not disastrous, but noticeable if you stream or game. So, skeptical at first, then relieved, and now kind of accepting. If you’re in the same boat, contact support before flaming them. It might take a little back-and-forth, a password reset, and some patience, but overall I’m okay with how it landed.
Solid service, but the takeover stung
it worked fine for me, until the company was folded into PureVPN in Aug 2023. I used it on Windows and Linux and liked the Firefox plugin — nothing fancy, just reliable. First impression was: decent speeds, not blazing, but stable connections and support actually replied to my tickets. The snag is the migration: they moved people to a PureVPN 5‑year plan and that’s awkward because many of us bought lifetime licenses through deals. So functionality stayed okay, but value took a hit for lifetime customers.
Cheap price, annoying experience
steer clear if you actually need port forwarding. I signed up a few weeks ago because the price looked a bit better than PureVPN and the site seemed fine at first glance. First impression was “okay, cheap and simple,” but then login failed and the live chat was useless (and emails went unanswered). I tried PureVPN just to check — that login worked — so I started to worry it was a scam. The weird part: the port-forwarding add-on I paid for isn’t really offered anymore, and they rolled the extra into three more years of a basic plan (not what I needed). When I did get someone on chat later they kept insisting I hadn’t bought it, and when I asked for a refund the chat cut off. Ended up moving to AirVPN which actually solved my port forwarding fast — pleasantly surprising after all that.
Almost talked myself out of it — then it worked
bought the subscription, tried to log in, and kept getting blocked from the members area. Heart sank a little, I’ll be honest. I messaged support (via email, since chat was offline that evening) and braced for radio silence. To my surprise, they replied the next morning with a direct download link for the legacy client and some step-by-step guidance (they even sent a short config file — lifesaver). There were a couple of awkward pauses — I had to nudge them twice — but once the installer was on my old laptop it actually worked, no weird hacks. It’s not perfect: setup took longer than I wanted and their website could be clearer about legacy support. Still, my initial doubt — that this was a bait-and-switch — mostly faded once I had it running. Would I buy again? Maybe, but I’d keep my expectations realistic and check support hours first.
Halfway decent product, messy delivery and support
industry terms this, lifecycle that. I get that tech companies sometimes mean “lifetime” differently, but that explanation doesn’t help when your account is locked and you can’t use what you paid for. The back-and-forth took days, and one rep promised a follow-up that never came. Communication felt slow and a bit defensive.
I’ve dealt with other providers who were upfront about trial periods or end dates, and even when something went wrong they gave a clear timeline or a partial refund. Here, clarity was missing and the practical fix was slow. I do like the service when it runs — speed and features were fine — so I’m not trashing everything. But delivery (access + install) and the customer service follow-through need real work. I’m holding out hope they sort it, issue a clear policy, and fix the account access. Until then I can’t recommend relying on this as a “lifetime” purchase without getting everything in writing.Lifetime subscription renewal
My lifetime subscription needed to be renewed and all that jazz. The support guy, James, was totally awesome and got it done fast. It was a breeze. Thanks a lot, James!
Lifetime subscription error fix
My lifetime subscription was showing up as expired, but I was able to get it fixed really quickly in a chatroom with Aaron. The service was fast and efficient, and I was really impressed!
Quick and professional customer service
I was so happy with the fast and professional customer service I got! Mason really knew what he was doing and fixed my problem super quickly. It made me think highly of this company. I really appreciated the quick help that fixed everything right away. In the end, I'm pretty happy with the service I got.
Lifetime subscription issue resolved
My lifetime subscription just expired, so I contacted customer support through the chat feature that's available 24/7. I got connected with Mason, and he quickly and efficiently helped me renew my subscription. I was really impressed with how well he knew what he was doing and how professional he was. He definitely deserves a shoutout for providing such great customer service.
Lifetime subscription assistance
I've been using this service for about five years, and every time I've needed help, the support team has come through for me. Just the other day, I had a problem with my lifetime subscription, and Mason from the support team was amazing at solving it. I'm so grateful for Mason's help, and it's one of the main reasons I stick with this service.
Account extension
I just wanted to let you know that I renewed my account with your service for another five years. The whole process went really well, thanks to James, the customer service rep who was super helpful and easy to work with. I've been using your service for a long time and having such a positive experience just reinforces my trust in your company.
5-year subscription renewal
Man, I gotta say, I renewed my subscription for another 5 years and I am blown away by the service. It's always reliable, no annoying lag or downtime, and the customer service is amazing. Big shoutout to Mason for being super helpful when I had a tech issue. Keep it up, you guys are doing awesome!
Connection issues, helped by a super nice support guy named Mason.
I was having a hard time getting my VPN set up by myself, so I reached out for help. I got in touch with support and they put me in contact with Mason. He was super friendly and knowledgeable, and he knew exactly how to solve my issue. I really lucked out with him as my agent!
Renewal help
A big thanks to James for helping me out with renewing my account after it expired! He made the whole process really easy and explained everything so well. I appreciate the awesome service he provided!
Lifetime plan renewal
I just wanted to share that James was so great when I renewed my lifetime plan! I've been using this service for 5 years now, and it's been super reliable in helping me access blocked content in certain countries and keeping my anonymity. Thanks for the awesome experience!
VPN purchase for streaming Italian football
As an older person who's not great with computers, I had a hard time putting in the VPN. But the customer service I got was top-notch. This guy named Aaron was super nice, took his time, and gave me real simple directions on how to use the VPN. Because of him, I can now watch Italian soccer games even though I live in Belgium. I really appreciate Aaron and the company for all their help.
Quick service extension
I just wanna give a shoutout to James for helping me out with my service extension. Seriously, dude was on top of it and super quick to respond. His service was top-notch, couldn't have asked for anything better.
Customer service experience
The customer service guy, James, was really on top of it and super helpful in fixing my problem. He not only sorted everything out, but he also took the time to break down why it even happened in the first place. I was totally happy with how James handled everything.
Lifetime subscription renewal process
I just renewed my lifetime subscription, and apparently it had "expired," according to James, the customer support guy. He let me know that the subscription needed to be renewed for free every 4/5 years and then handled the renewal for me. I really liked how efficient and clear the support team at this company is.
About Ivacy VPN
Ivacy VPN is a Singapore-based virtual private network (VPN) provider that offers services aimed at enhancing online privacy, security, and freedom. Founded in 2007, Ivacy VPN has established itself as a advocate for internet privacy, offering features such as encrypted connections, IP address masking, and access to geo-restricted content. The company supports a wide range of devices and platforms, including Windows, macOS, iOS, Android, and Linux. Ivacy VPN is also known for its no-logs policy, ensuring that users’ activities are not recorded or monitored. Over the years, it has expanded its network to include thousands of servers in over 100 locations worldwide, providing users with improved speed and reliability.
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Contact Information
38 Beach Road #29-11 South Beach Tower
189767
Singapore
Categories Ivacy VPN
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Last update: October 2025
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Review with most votes
THE BEST ONE I GOT
Ivacy VPN is good, the safet, and confidently private! i also love the services i got , also there are so many amazing services which i am looking for these days. Its perfect an... Read onBy: Frankin Lewis