Surfshark - Overall Rating based on 24 reviews
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Mobile data VPN connection issue
I had some trouble connecting to the VPN with my mobile data, so I contacted customer support. Katie Rowland helped me out and she really went the extra mile to figure out the problem. Her directions were easy to understand and I was able to get connected to the VPN with no issues. I'm grateful for the great customer service and problem-solving skills that the support team showed.
VPN help
I've been having issues with my VPN in Russia, so I always have to contact customer support. They have been really helpful in solving the problems and are always friendly and nice to everyone. This last time, Emily Johnson assisted me and it was a great experience talking to her. Thanks!
Excellent customer service
The customer service rep, Emily Johnson, was so helpful every time I called. She was super friendly, really listened to me, and went out of her way to make sure everything got sorted out. Even when things got tough, she didn't give up. She took the lead, talked to her tech team, and figured everything out in the end.
VPN subscription
I had an awesome time with the customer service support. The guy Elijah Brown was so nice and chill with me the whole time. He was super professional and positive, which really brightened my day. I was totally satisfied with the service he gave.
VPN troubleshooting support
The customer support guy, Federick Cook, was amazing when I had trouble with my VPN connection. He really went out of his way to fix the problem on all my devices and finally found a solution that totally saved my day.
VPN service with persistent customer service
I recently had a frustrating situation with my VPN not working for Hulu. I tried to fix it myself but eventually reached out to customer service. I spoke with a live agent named Norman Shelton, who was really patient and dedicated to helping me. He stayed calm and worked hard to find a solution, even though the problem was tricky. Thanks to Norman's knowledge and determination, we were able to fix the issue and now I can access Hulu with no problems. I'm really happy with the great customer service from this company.
Canceling subscription, Nils Bret saved the day!
I was really close to canceling my subscription, I was so mad! Then this guy Nils Bret from customer service came through and saved the day. He fixed my issue really fast and was super nice about it. So now, thanks to him, I'm sticking around and not canceling anymore!
Seamless server connections, intuitive app and website, great customer service
I have had a really great experience using this VPN service. I haven't had any problems connecting to servers, thanks to how smoothly they work. The app and website are super easy to use, which makes it simple to customize my browsing. Plus, the customer service folks are amazing. I talked to Mr. William Hall and Ms. Mia Hernandez, and they were both really nice and helpful with any questions I had.
Subscription extension and refund
The customer service guy, Tommy Ruell, really went the extra mile to help me out with extending my subscription and getting a refund for my auto-subscription. He knew his stuff, worked fast, and stayed cool the whole time. Thanks to him, I got my problem sorted out with no hassle. I'm really grateful for the top-notch customer service Tommy provided.
A super cool VPN
The customer service at this VPN is seriously the best! The guy who assisted me, we'll just call him Brad, was so helpful and broke everything down in a way that made total sense to me. He was really friendly and clearly knew what he was talking about. I've never experienced customer service this great before, it was amazing! Oh, and I've been using this VPN for about 4 years now and it's absolutely fantastic.
VPN purchase
When it comes to VPN services, I've tried out a bunch, and honestly, none of them really hit the mark for me. But then I found this one and it's been a game-changer. The customer service is amazing, especially this guy named Maximus Lockwood who really went above and beyond to help me out when I was having trouble accessing a certain website. He walked me through everything and didn't give up until the problem was fixed. I can't thank him enough for being so dedicated and helpful. And as for the app itself, it's been smooth sailing since I started using it. Super easy to use, quick speeds, and a stable connection - what more could you want? Overall, I'm super happy with my experience here and would definitely recommend it to anyone looking for a solid VPN service.
Super helpful customer service
Seth Renolds was seriously impressive! He was super helpful and quick to answer all my questions. He knew everything about the different options and deals out there. He's definitely an expert! And on top of that, he was really kind and caring in his help. All in all, I had a fantastic experience thanks to him. Thanks a bunch!
Quick and helpful customer service
The customer service team, especially Henry Owens, was super helpful and gave me all the info I needed. I had some questions and worries, but they took care of everything real quick and smooth. Owens even hooked me up with a custom deal that was perfect for me, which was a nice bonus. All in all, my experience with the customer service team at this company was awesome.
Troublesome account creation
I had such a rough time setting up my account because Paypal wasn't crediting me right. But thankfully, Gabrielle stepped in and helped me figure it out patiently. I really appreciate the quick and helpful service she provided!
Bypass problem solved
The guy who helped me out, Noah Davis, was great! He was able to fix my problem really fast. The chatbot was fine, but Noah was definitely more helpful. It would be cool if they could make the chatbot smarter in the future. But all in all, I'm satisfied with how everything turned out.
VPN service
Man, let me tell you about this VPN I got. At first, it was great - smooth sailing all the way. But then out of nowhere, I started having these major connection problems. It would take forever to connect or not work at all. And don't get me started on the Kill switch feature, it's a disaster. Randomly drops connection and sometimes activates on its own. Not cool, man. But hey, the tech support team was helpful. Spent an hour with them trying to fix things, but there are still issues. My connection is kinda okay now, but not as good as before. Hopefully, they'll iron out the kinks soon!
Easy upgrade from 1 month to 2 year plan
I just upgraded my subscription from a monthly plan to a 2-year plan and it was super easy. Norman Shelton, the customer service rep, helped me out quickly and efficiently through the online chat. I was pleasantly surprised at how smooth the whole process was. I decided to upgrade because I wanted to try the service on my TV and it worked perfectly. Now I feel like my money was well spent and I'm happy with my decision to upgrade.
Quick and easy purchase
Man, I just have to share about this awesome customer service experience I had, dude. I was talking to this guy named Lester and he was seriously the best. He spent a whole hour helping me figure out my account problem, and he was super nice about it. No attitude, no rudeness, just genuine helpfulness. He made sure everything was fixed before we ended the chat. Huge shoutout to Lester, man, I'm so grateful for his help!
Refunded auto-renewed subscription
Tommy Ruell was really helpful, but unfortunately I found a better deal somewhere else so couldn't stick around as a customer. They did process my refund quickly though, so I had a pretty good overall customer service experience.
Efficient customer service assistance
I just wanted to share about my recent experience with a customer service rep at Surfshark. His name was Noah Davis and he seriously saved the day for me. I was struggling to log into my account because of some 2FA problems, which, turns out, was just me being a little clueless. Noah was so patient and walked me through finding my recovery codes. Seriously, his professionalism and help were top-notch. Big shoutout to Surfshark for their exceptional service, I'd totally recommend them and their awesome customer service team to anyone in need.
Review with most votes
Better options
Good to use your services,a better option of out of thousands offers . Apart from VPN which is not a big or new offer ,I had already using VPN provider.But offer and cost and s... Read onBy: Dianna