VirtualPBX - Overall Rating based on 20 reviews
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Exceptional VOIP service
I've used a bunch of VOIP services before, but none of them have been as good as this one. The customer service is amazing, they're always there to help me out with any problems or questions I have. They really go the extra mile to make sure I'm happy with their service. The communication is always really clear and easy to understand, even the technical stuff. I definitely suggest this service to anyone who needs a dependable VOIP solution.
New VPBX phone system setup
I just got a new VPBX phone system, and I gotta say, the customer service rep I dealt with, Kathy Melendez, was awesome. She was super patient and walked me through everything I needed to know, making sure I knew how to set up and use the new system. I really appreciate her hard work and great customer service.
Phone setup and number porting assistance
I just wanted to tell you all about this wonderful lady named Kathy who helped me out recently. She was so knowledgeable and patient when she helped me set up our phone system and transfer our number from our old provider, Ring Central. I'm not the best with technology, so Kathy's expertise was a lifesaver. She walked me through everything and stayed calm and helpful the whole time. Without her, I would have been totally lost trying to get our system working. I can't thank Kathy enough for going above and beyond to help me out.
Virtual phone service for over 10 years
I've been using this virtual phone service for over ten years, and let me tell you, the recent upgrades have been a real headache. The interface is all confusing, and whenever I need tech support, it feels like I'm talking to someone halfway across the world, which just makes things even more frustrating. I don't mind changes, but I think our systems should just update on their own, instead of us having to call in and then be told to go read some guide on the website. If you're a small business looking for a virtual phone service, I'd suggest checking out other options that are more user-friendly.
Virtual phone system
We've been using the virtual phone system for about four years now and we've been really impressed with how it works. At first, it was a bit tricky to figure out the interface, but it has definitely gotten a lot better over time, which helps us out a bunch when we're using it. The instructions they give us are clearer now too, so setting everything up is a lot smoother.
Virtual communication service
I recently tried this virtual communication service, and honestly, it was such a letdown. When I signed up, I found out they were charging me for stuff that was supposed to be included in my package. When I reached out to customer service to sort it out, I got the runaround for months before I finally spoke to someone who could help. But even then, they were so pushy and kept insisting I schedule a voice call ASAP or they'd cut off my service. It was such a hassle and waste of time, and honestly, it left a really sour taste in my mouth.
Quick and efficient service
I've worked with a bunch of different service and tech companies in my time, but VirtualPBX really stands out as being top-notch when it comes to reliability and speed. They always come through and get the job done fast. What more could you want from a company, right? In my experience, they've been absolutely fantastic.
Excellent customer service
This company is awesome! The people who work there are really friendly and always come through for me when I need help. I can't praise them enough. They always go the extra mile to make sure I'm satisfied with the service.
Phone system support
The customer service rep, David, really knew his stuff when it came to fixing our new phone system. He figured out the problem fast and got it sorted out so it won't happen again. We really appreciate his proactive attitude and follow-up.
VoIP business phone service
Man, this VoIP business phone service is awesome! I've tried other ones before, but this one is seriously the best. The service portal is really user-friendly and everything is exactly where you expect it to be. It's amazing!
Awesome auto-attendant system
I just got this really cool auto-attendant system, and I have to give a big shoutout to Kathy Melendez for all her amazing help! She totally fixed any problems and made sure everything was running smoothly. I gotta say, VirtualPBX has an awesome Account Services Team that I think everyone should check out!
Quick and Efficient Support Experience
I just had my second interaction with customer support in over 10 years of using the service, and I have to say, it was actually a pretty good experience. The person I talked to, MJ, really knew their stuff and was able to figure out and solve the problem I was having fast. In no time, I was back to using the service with no problems. The support team at Virtual PBX, especially MJ, really impressed me with their great service.
Phone system setup assistance
I just bought a new phone system and needed some help getting it all set up. So I called customer service and got connected with Kathy, who was super helpful. She took the time to guide me through the whole process, making sure I understood everything and that it was all working right. Kathy really knew her stuff and you could tell she cared about making sure I was happy with my purchase. I really appreciate her help and the awesome customer service she gave me.
Awesome phone service
This service is just perfect for running our boat and RV storage business. Since we don't have an actual office, everything gets taken care of online or over the phone. Virtual PBX is exactly what we were looking for - affordable with top-notch features. I'm absolutely loving it!
PA-system speaker purchase
I've been using this company for about a year now. The process of getting started was super easy, the training they gave me was really beneficial, and everyone I interacted with was so nice and always ready to help with any questions I had. Whenever I needed assistance, whether I called or chatted with them online, the support team was quick to reply and took care of my issues right away. They even had a team to follow up on any ongoing problems, which was awesome. When I got a PA-system type speaker for my warehouse, they gave me a document that was super helpful. However, when I got a slightly different speaker and had some trouble, the tech support fixed it in just 5 minutes, mentioning something about codex. Overall, I would totally recommend this company to others. They definitely appreciate it if you have a bit of knowledge beforehand, but they always do their best to help you out.
Efficient phone systems
I just bought a new phone system and I've gotta say, I'm really happy with how it's been working. The customer service was top-notch, they were always there to help with any questions or issues I had. Plus, having support available for longer hours makes it easy to get in touch when I need to. The pricing was fair and they delivered it quickly. Overall, I had a great experience with this company.
Switched business account
I have to say, moving my business account to this service was definitely one of the smartest moves I've made. The setup was easy, their 24/7 support has been a lifesaver whenever I ran into problems, and the cost savings and new features have really stepped up my business game. I seriously suggest this service to anyone wanting to level up their business communication.
Small paddle sports rental phone system
As a small paddle sports rental business, we needed a reliable and efficient phone system to manage our reservation phone lines. After checking out a bunch of different options, we ended up going with this product. The modern technology they used in this phone system really blew us away and made our day-to-day operations a lot easier. The features and capabilities it offered were exactly what we needed to stay on top of our business calls.
Switched to vconsole platform
I just changed to the vconsole platform because I heard about a feature I really liked. The VirtualPBX team took care of everything and made sure the switch went smoothly. I was happy to see that I didn't have to do anything and there were no issues with calls during the switch. I'm very happy with the great service VirtualPBX gave me.
VirtualPBX: A Mediocre VoIP Provider
Well, I've been using VirtualPBX for my business for a few months now and overall, it's been a decent experience. The setup process was pretty straightforward, and the customer service team was available to help with any questions I had.
One thing I really like about VirtualPBX is the variety of plans they offer. They have options for small businesses, as well as enterprise-level plans, so it's easy to find something that fits your needs. I also appreciate that they offer a free trial, so you can test out the service before committing to a plan.
The features that come with VirtualPBX are pretty standard for a virtual phone system. You get call forwarding, voicemail, and the ability to add multiple extensions. They also have a mobile app that allows you to make and receive calls on the go, which is a nice touch.
One downside is that their call quality isn't always the best. I've had a few dropped calls and some static on the line. It's not a dealbreaker, but it can be a bit frustrating.
Overall, VirtualPBX is a solid choice for a virtual phone system. It's got a good variety of plans, decent features, and a helpful customer service team. Just be aware that the call quality can be a bit hit or miss.
Review with most votes
VirtualPBX: A Mediocre VoIP Pr
Well, I've been using VirtualPBX for my business for a few months now and overall, it's been a decent experience. The setup process was pretty straightforward, and the customer ... Read onBy: Kennedi Koch