One - Overall Rating based on 22 reviews
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Domain transfer process
Dealing with this company during the domain transfer has been a total nightmare. I got caught up in a buy-out and my domains got moved to them, and let me tell you, it's been one big mess. The level of incompetence and lack of customer support I've encountered is off the charts. Not only did they make it super difficult for me to transfer my domains out, but they also asked for a ton of personal info and made me jump through hoops just to access my own stuff. The support team didn't help much and sometimes gave me wrong info, dragging out the whole process. It seriously felt like they were holding my domains hostage. I wouldn't wish this experience on my worst enemy.
Excellent customer service
I really can't say enough good things about this company, especially when it comes to their customer service. It's just so nice to actually talk to a human when you have questions or problems. They really go the extra mile to make you feel important and not just another number. The employees really know their stuff and are always willing to help out in any way they can. I've never had a bad experience with them, their service is top-notch.
Domain registration nightmare
I can't believe how terrible my experience has been with this domain registrar. I've been waiting for over 16 hours for my domain registration to go through, and every time I contact their support, they give me some lame excuse about the admin team manually processing orders. Like, really? It's 2022, things should be happening instantly, not dragging on like this. I've never seen such a lack of competence and efficiency. Do yourself a favor and steer clear of this company from hell.
Website hosting services
We've been with this company for over ten years for our website hosting, and the main reason we stick with them is their amazing customer service. They have always been there for us, going the extra mile to help us with any problems or questions we have. Their commitment to their customers is really impressive, and we're grateful for all the support they've given us over the years.
I bought a cool gadget
OMG, the support guy, Gabe, was seriously amazing! He was totally committed to helping me out with my issue. Even when we got disconnected on chat, he didn't quit. He reached out through email and made sure everything was sorted. It was like magic!
Email service support
I forgot the login for my email, so I had to reach out to customer service for some help. The response was really quick, and they assisted me without any trouble. Their security measures also made me feel secure, and my problem was fixed in just a short amount of time.
Excellent services and customer support
I just bought services from One and I have to say, I was really impressed with the customer support I got. The agents were super friendly and really knew their stuff. They took care of any issues I had quickly and easily. Overall, it was a smooth and stress-free experience. I would definitely suggest their services to anyone in need of great customer support.
Order of a product
I ordered a product recently and had some issues that needed customer support help. But man, their customer support was a total letdown. It was like talking to a brick wall - they didn't respond, weren't helpful, and didn't seem to care about fixing my problems. It's not cool to ignore customer needs, especially when I've been a loyal customer for years. The customer support app they use is also a pain to figure out and just adds to the frustration. It's clear they don't care about making customers happy, which is really disappointing.
Domain name purchase
I had to wait a long time to activate my domain, which was really annoying. When I ordered it, I never got the confirmation code through text, so I just went ahead and activated it without it. This led to a delay of about 2 days before I could finally get into the portal for my control panel. It really slowed things down and it was really frustrating.
Website hosting and domain purchase
I just bought a website hosting and domain from this company, and I gotta say I'm really impressed. The website design editor is super easy to use and the support team is always there for you with online chat if you run into any problems. They're great at communicating and make sure any issues are taken care of quickly. I definitely recommend their services to anyone wanting to build a website.
Excellent service, helpful support team
I had an amazing experience with this company! I am so thankful for the great service they provided. Ms. Mareze Vasquez from the chat support team was awesome - she really went the extra mile to help me with all my questions and concerns. Her kindness and sympathy meant a lot to me and it really made my experience with this company top-notch. The whole chat support team deserves a shoutout for being so professional and willing to help customers. I am blown away by their dedication and expertise. Thank you all for your outstanding service!
Domain renewal assistance
I've been a customer at One for a few years, and let me tell you, their support team is amazing. So, I kind of forgot about renewing some of my domains and got the invoices late. When I contacted their support team for help, they were super understanding and not only credited the invoices but also canceled the renewals for me. I really appreciate how efficient and professional they were in dealing with my mess up. This experience really cemented my loyalty to their service, so I'll definitely keep using One for all my domain needs from now on.
Web hosting and support services
I really love using one! Their web hosting and support services have been so great for my business. Everything just runs so smoothly all the time, and whenever I come across an issue, their customer service team is always so helpful.
Customer service experience
I just had a customer service experience with this company, and I gotta say, it was actually pretty decent. The support team really knew their stuff and helped me out with my problem. I liked that I could talk to someone who actually knew what they were doing, instead of getting passed around to a bunch of different people. But I will say, it was a little annoying that the prices went up without any heads up. A little transparency on that would've been appreciated.
Multiple domains
I gotta say, the customer support at this place is amazing. I've had to make a bunch of domains, and every time I had a question or problem, they were quick to reply and assist me. Having good customer support is super important, and they really came through in that area. The service itself was reliable and easy to use. The pricing was fair and competitive, which is always a good thing. All in all, I had a great experience and I'll definitely be returning for more.
Quick and knowledgeable support
The support I got was quick and straightforward. The person helping me knew their stuff and was really nice. It only took a few minutes from when I asked for help to when my problem was fixed. I was really grateful for that. It's always nice to get good service. Thanks!
website domain
Oh my gosh, the customer service at this place is incredible! The person I chatted with, we'll just call them Bob, was incredibly kind and helpful. They responded to all my questions really fast and made sure I was totally clear on everything. I seriously felt like a VIP! I'm definitely gonna spread the word to all my friends about this fantastic service. <3
Excellent customer service
I had a really great experience with the customer service rep Maria. She was so helpful and really knew her stuff. She even went the extra mile by catching a possible scam and thinking outside the box. Her service was top-notch and really made my whole experience awesome.
Hosting plan purchase
I had a really great experience with One's customer service team. I just got a new hosting plan and needed some help getting my website up and running. The person I talked to, Michaela, was super helpful and really knew her stuff. She took the time to guide me through each step and made sure I grasped everything before we moved on. I was really impressed by how well she could break down tricky technical stuff so I could get it. It's obvious she really knows her stuff.
Exceptional customer support
The customer support at One is amazing. I've had a lot of issues with my website, but every time, they respond quickly and fix the problem efficiently. Even when I said they could just reset everything and start over, they wanted to make sure it was fixed for me. They were not only helpful and friendly throughout the whole process, but they also thanked me for being patient multiple times, which was a nice surprise. Their service and dedication are really impressive. As someone with multiple websites, having this kind of support is so valuable. My clients are happy with the fast solutions, and I can't thank the support team enough for all their help.
Review with most votes
Too amazing
i never though switching to one com can help my site so much they have some serious features which help me to get my site much much faster and active Read onBy: Liam Price