AO Business43 reviews
This score is based on 43 genuine reviews submitted via US-Reviews since 2023.
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Half asleep when they arrived Sunday morning — fridge showed up as promised. Delivery crew were calm and helpful, way better than other companies I've used.
Stairs and on-time crew
Booked them last Tuesday for a small apartment move. They called before arrival and were on time. Polite and efficient, handled three flights of stairs — honestly tiring. Fair price though.
Delivery letdown
Not worth the hassle. I saw it online and told my sister to check. Boxes came dented and sides scratched. The inner panels weren’t shifted so drawers didn’t work. Had to hire someone. The finish was oddly nice though.
Quiet on the line
try other vendors, don't waste time.
Mixed feelings about the fridge
Right when the hum stopped I knew I’d test it. I bought this American fridge in Aug 2020 and loved the space at first. When the motor died, the engineer quoted about £360 — not great — but I was satisfied by his honest, clear diagnosis and options.
Smooth drop, minor quirks
Got a replacement washer through AO via my Pacifica plan — they updated the slot and showed up by 8am. Drivers put it where I wanted, good to see. Customer service was helpful, though the price felt a bit high.
Laundry day surprise
Laundry day felt surprisingly chill — this new washer actually purrs through a load and doesn't wake the house (bonus). Ordered online, got that confirmation call, delivery folks were sharp. Set it up myself in the evening, works slick so far. Will see long-term, but happy.
Relief at last
I'd been microwaveless for about four months after my old one died, and I needed something quick — backaches make cooking a chore. I worried it might be flimsy or too big, but after setup most doubts faded. Controls are a bit fiddly, but it heats well and I'm relieved.
Quick, reliable swap
Good choice — glad I went with AO through Boots. I first saw it on AO's site after a friend suggested trying Boots, so I called; phone staff were quick and delivery folks were pleasant. Another retailer promised a month wait and never showed, so I canceled. Relief, really — fast delivery within the same week.
Not worth the gamble
I almost didn't buy because I read mixed reports, and that hesitation felt valid. Installers first refused, then the unit proved faulty and had to be swapped, which dinged my walls when they pulled it out. The complaint line called every morning at 9 to repeat the same script. After this I'll stick with Argos; less drama.
Odd bank charge turned out okay
Saw a weird charge on my banking app one morning, hadn't heard of the company — a friend had actually mentioned their gadget a while back though. I was annoyed, skeptical at first, felt like I was being nickeled and dimed. Messaged support, they walked me through it and adjusted things, and the product itself feels sturdy and easy to use. Still checking statements.
Mixed feelings
I almost didn't send it in. I worried the warranty wouldn't help, and sadly that worry was right. They've had my phone since May 29 and it's coming back still broken — battery dies after seconds. Staff were polite though, and packaging was neat. I'd tell others to push harder.
Ghost delivery vibes
I pictured my new washer turning up like an awkward guest who forgot the time. They rang that morning and booked a 9–13 slot the same day when we weren’t home. Sixteen days later they call to move it to the afternoon and casually ask for extra cash if we want it sooner. Felt a bit hustled — annoying since I need it for daily laundry.
Mixed feelings but not a total disaster
annoyed at first, but not as bad as I feared. I saw these folks because a coworker mentioned them, so I gave them a shot even as a paid member. At delivery the crew couldn’t handle the fridge-freezer install like they said they would — had to cancel and deal with defrosting, ugh. It took persistence to get a resolution, and I’m still not thrilled, but they did sort out a refund eventually, so, okay.
Quick install surprise
I liked the sales team — they were helpful and aftercare has been spot on. Delivery arrived on time. Fitters took one look at the pipe and plug and said we'd have to pull out the integrated dishwasher because it was too tight. They didn't even try, so I did it myself; an hour later it's in and running. I use it every day for family laundry and was a bit surprised how well it works.
Unexpectedly smooth delivery
I was halfway through moving boxes when I remembered how burned I was by a previous bad delivery, so I almost didn't order. The checkout was actually straightforward, multiple payment options, and their messages kept me in the loop. Two delivery guys maneuvered the washer into my tight kitchen, politely asked me to shift one cabinet, set it up, and even ran a short cycle to show it worked. Turned out better than I expected.
Carpet-safe delivery
I remember standing in the kitchen with the delivery guys. They were careful about my new carpet and offered to take their shoes off, so I’d put a sheet down. The fridge fit through the doorway. Two days from order. It's been steady in daily use — milk, leftovers, creamer and weekly groceries. The cooling settings are simple. I knew I was happy when I opened it in the morning and everything was cold and quiet. Pretty relieved.
Launch saved by oven
helpful, clear, and they arranged a quick delivery of a Candy FIDC X615. Fitters arrived on time, friendly and fast, no fuss. The oven's great — the dual fan/no-fan is handy — and my baking is back on track. Pretty relieved, honestly.
Porch daydream, then no fridge
Standing on the porch I was picturing the new American fridge sliding in — it would've replaced our old one, same size, so I figured it was an easy swap. We had a bunch of chats with AO about the steps and turns and they seemed on it. Delivery day the crew said they couldn't manhandle it up the stairs so we ended up canceling. Kinda disappointing, but the delivery team were polite and the unit looked solid in the pics. Never actually used it, sadly.
Worth it despite the price drama
Turns out, buying the Samsung Family Hub RF65A977FSR was the right call. Even though they messed up the price-matching — bumping the price while it sat in my cart — the fridge itself has been a game changer. We use the screen for grocery lists, family notes, streaming music while cooking, and the photo sync surprised me, pleasantly. Setup was straightforward, daily use is smooth, and delivery was on time. Service on the price issue could've been better, though.
About AO Business
AO Business is a division of AO World plc, a company specializing in the sale of household appliances and consumer electronics online. Founded in 2000 by John Roberts, AO World plc, headquartered in the UK, has expanded its operations to offer services tailored to business customers through AO Business. This segment caters specifically to businesses, offering a wide range of appliances and electronics, along with bulk purchase options and business-specific services such as flexible delivery and installation services designed to meet the needs of companies of all sizes. AO Business aims to provide a seamless and efficient procurement process for appliances and electronics, supporting various sectors including property development, management, and the hospitality industry among others.
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Last update: November 2025
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Trustworthy, Efficient, and Cu
As a client of AO Business, I have had a great experience with the company. Their online platform is user-friendly and easy to navigate, making it simple to find the products I ... Read onBy: Sydney Reinger