AO Business66 reviews
This score is based on 66 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Strange morning, sad outcome
I was boiling coffee when I read the CEO referring to something as "carpet bombing" and it just threw me off. I needed AO because our dryer died and with my bad back I really couldn't schlepp clothes to the laundromat, so I ordered a replacement and installation. Hearing that phrase from the head of a big company — while conflicts are unfolding and friends of mine are affected — felt really tone-deaf. I tried to raise it with customer support thinking they'd at least say sorry or explain, but instead my account got blocked and my follow-ups never went through. That felt petty and kind of upsetting, like they just shut the door on anyone who calls them out. To be fair, the delivery team was great — on time and friendly — so the install itself wasn't the problem. Still, the corporate reaction left me disappointed and a little wary. I wanted to trust a household name to be decent when called out, but this made me question whether they actually want customer feedback. Annoying, sad, and something I won't forget.
Not what I expected, but it worked out…kind of
Okay, so this is going to sound a bit messy because that’s exactly how it felt. I was nervous about ordering from this place from the get-go — mainly because my aunt is 76 and has dementia and I’d heard stories about delivery companies being either confused or careless. We needed a new cooker and fridge because the cooker’s gas flame was unreliable (she kept sticking her hand in to check if it was lit — I know, I know, scary) and the old fridge was basically a water cooler. Every visit I was scooping cups of water out of it. Long story short, safety and convenience were the reasons I even started looking. I wanted someone who’d actually turn up and do the job without me babysitting them all day.
The five-minute saga that turned my kitchen upside down
the delivery policy felt rigid and the timing info was messy. But the human on the other end of the phone listened, validated the mess, and took practical steps to reduce the fallout. Slightly skeptical going in, slightly satisfied walking out. Could be better, but at least it didn't end in ruined meds.
TV order got cancelled — and nobody told me
I ordered a TV for our small office, price-matched a deal and put it on the company card because we needed it the next day for a client presentation. I was uneasy about a few things before I hit confirm — using a corporate card, the price match, and the whole “next-day” promise — but the checkout looked normal and the payment went through, so I pushed ahead. That unease didn’t exactly go away after I ordered; it just sat there in the background. The next morning there was no tracking update, no dispatch email, no text — nothing. I called AO and was told the order had already been cancelled. Without any prior warning. Apparently I “failed a security check.” When I asked what that meant, the answers were vague. At one point someone mentioned a VPN, which makes zero sense since I ordered by phone, and then they couldn’t even confirm that was the issue. So my doubts before buying didn’t disappear — they were justified. What made it worse was that they’d already taken the payment. I had to wait for a refund before I could buy the TV elsewhere, and that tied up company funds at a bad time. It affected our cash flow for a couple of weeks, which is exactly the kind of hassle I was trying to avoid by choosing a next-day option. On the slightly positive side, once I pushed and escalated, the refund arrived sooner than the initial estimate — not because they explained anything useful, but because my bank processed it quickly. That was a small surprise, and helpful, but it doesn’t fix the communication problem. If you’re buying something urgent for work and you need certainty, this experience taught me to be cautious. The ordering promise and the reality didn’t match, and that uncertainty stayed with me through the whole process.
Not exactly a "business" delivery
to avoid the “this isn’t residential” nonsense. Turns out none of their engineers apparently can handle commercial meters. So why call it AO Business at all?
Customer service over the phone was pretty dismissive. I got a shrug and a rushed explanation that it’s “at the driver’s discretion” whether they take things upstairs, and then an email quoting terms and conditions that, if you’re honest, don’t actually appear anywhere obvious when you’re choosing delivery options. They told me there’s a screen after payment where you can leave delivery notes about stairs. I kept looking — and now I’ve gone through the process multiple times — there’s just nowhere to put that kind of info. Feels like they take your money and hope for the best. I’ve dealt with other companies who actually ask about access, call beforehand, or at least leave a clear option in checkout, so this was extra annoying. On the plus side, the engineer’s quick check meant there was no awkward halfway installation attempt, and at least someone seemed to care enough to look at the meter. But that small bit of competence doesn’t fix the bigger mess: misleading “business” service, no real way to leave delivery instructions, and customer service that wants to move on to the next call. I’m left rearranging shifts, calling around, and basically doing the job their delivery should have done. Not great.Trustworthy, Efficient, and Customer-focused
As a client of AO Business, I have had a great experience with the company. Their online platform is user-friendly and easy to navigate, making it simple to find the products I need. The product descriptions are detailed and provide all the information I need to make informed purchasing decisions.
The delivery process is also seamless, with prompt and reliable shipping. I appreciate the option to track my order and receive updates on its status. In addition, the customer service team is knowledgeable and helpful, always quick to respond to my inquiries and resolve any issues I have had.
Overall, I am very satisfied with AO Business and would highly recommend them to others.
About AO Business
AO Business is a division of AO World plc, a company specializing in the sale of household appliances and consumer electronics online. Founded in 2000 by John Roberts, AO World plc, headquartered in the UK, has expanded its operations to offer services tailored to business customers through AO Business. This segment caters specifically to businesses, offering a wide range of appliances and electronics, along with bulk purchase options and business-specific services such as flexible delivery and installation services designed to meet the needs of companies of all sizes. AO Business aims to provide a seamless and efficient procurement process for appliances and electronics, supporting various sectors including property development, management, and the hospitality industry among others.
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Categories AO Business
Services | Workspace Office Jobs B2B | Other Goods & Services
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Last update: January 2026
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Trustworthy, Efficient, and Cu
As a client of AO Business, I have had a great experience with the company. Their online platform is user-friendly and easy to navigate, making it simple to find the products I ... Read onBy: Sydney Reinger