Avianca Reviews
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Reviews (24)
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International flight booking with connecting flights
I booked this international flight with connecting flights, and let me tell you, the first part was fine but the second part was a mess. Thanks to some bad weather, we got re-routed to a whole different city, making the journey longer and more annoying. When we finally made it to the connecting airport, there were problems with our tickets and we couldn't get on the next flight to where we needed to go. The airline didn't want to help us buy new tickets at first, which just made everything even more aggravating and stressful. Luckily, after a few hours, another airline came to the rescue and got us to our final destination.
Flight booking to Cancun
My experience with Avianca was terrible. I had booked a flight for my family and me to Cancun, but the day before we were supposed to leave, Avianca canceled our flight. They gave us a new schedule that didn't work for us, and when we asked for a refund, they said no and just gave us a useless UATP card. I've been trying to use this card for over two years, but their website is a disaster and their customer support is so rude and unhelpful. It's unbelievable that they canceled our flight, kept our money, and won't give us a refund.
Flight tickets
I've been noticing a drop in the airline's service lately. Flights have been delayed and the customer service just isn't what it used to be. It looks like the airline might be forgetting about its reputation and making customers happy. I usually fly with this airline in Colombia, where the service is a bit better, but they could definitely do better in their business model.
Lost luggage incident
My recent experience with the airline was really disappointing. When I got to where I was going, my luggage was missing. Even though I told them exactly where it was, they didn't try to get it back. That left me in a tough spot, having to buy clothes and stuff on my own. They're supposed to pay me back for all that, but so far they haven't done anything about it. Every time I ask, they just give me vague answers and keep putting it off. It's been weeks and they still haven't sorted it out.
Recent experiences with customer service
I just had a pretty bad time with their customer service team, and man, it was definitely not cool. The people there didn't seem to talk to each other at all! I kept getting different info and deadlines from whoever I talked to, which just messed things up even more. I tried so many times to fix things but it was clear their team wasn't on the same page, and not talking to each other only made things harder.
Bad airline experience
The airline was so rude, they kept asking me if I was from some random country, even after I showed them my passport. They singled me out for extra checks and then had the nerve to take a picture of my passport and send it on WhatsApp! Can you believe that? I tried reaching out to them for an explanation, but they never got back to me. I felt like a criminal the whole time, it was really scary. I definitely don't want to fly with them ever again!
Delayed flight, missed connection, stuck in Bogota for 24 hours
2. So, my recent experience with this airline was pretty terrible. The flight got delayed because the pilot was feeling sick, which made us miss our next flight and get stuck in Bogota for a whole day. And to top it all off, when we had to grab our duty free stuff and check in again, the gate agent said we had to pay an extra $200 to check our personal item with the duty free stuff. It was just a super frustrating and upsetting situation that really put a damper on our whole trip.
Travel Experience
I recently had two pretty terrible experiences with an airline. The first one was when I was flying from Colombia to Mexico, and the airline made me buy a ticket out of Mexico before I could even board, even though I already had a ticket from LA to Korea. It was just a total waste of money, time, and caused a ton of confusion. The second bad situation was when I was flying from Colombia to Chile, and once again, they were pressuring me to show a ticket out of Chile and a return ticket to Colombia. I'm a New Zealand citizen traveling for a while, so it was really frustrating and stressful to have to deal with that unexpected expense and inconvenience. Overall, both experiences really left me feeling annoyed and unsatisfied with how the airline handles things.
Refund card issues
Unfortunately, dealing with that refund card from the flight I had to miss was a total nightmare. Even with a doctor's note, it was a real challenge to actually use the UATP card. I had to go into the office just to get help, and then when I finally did use it for another flight, dealing with the leftover balance was such a pain. The different answers I got from the office just made the whole thing so frustrating, and in the end, it felt like more trouble than it was worth. It's like those UATP cards are just meant to create problems, not fix them.
Flight booking struggle
I had the worst time trying to book a flight with this airline recently. The customer service reps were so unhelpful, clueless, and just terrible at talking to people. And don't even get me started on their website - it's so old and hard to use. When I tried to check-in online for my flight back to the US, they actually asked me, a US citizen, for a visa! It was so unnecessary and annoying. When I asked for help, they couldn't fix it, so I had to check-in at the airport where all the good seats were already taken. It was a mess and really put me off.
Flight booking experience
My recent experience with my flight booking was a total letdown. The connecting flight I had scheduled got canceled out of the blue, messing up my whole travel plan. And to top it off, when they re-booked me, I'll end up reaching my destination nearly a day later than I originally planned with a super long layover in between flights. When I tried to change to an earlier connecting flight, I was hit with crazy fees, which really got me down.
Not only did I have to deal with flight cancellations and re-booking issues, but my baggage also went missing even though they promised it would go all the way to my final stop. It just added to the headache of dealing with this airline.
And on top of everything else, the staff was no help at all. I was expecting some empathy and assistance, but all I got was a cold shoulder. The lack of customer service was a real letdown.
All in all, my whole experience with this airline was a total disaster. The extra costs, lost time, and ruined vacation enjoyment definitely cancel out any potential savings.Flight from NYC to Colombia
Awful experience! I can't believe how terrible this airline was. They didn't even offer us any water during a 5-hour flight! And they made you pay for a soda or a beer. It's ridiculous! And don't get me started on the forever wait for our connecting flight. Definitely steer clear of this airline!
