Avianca - Overall Rating based on 24 reviews
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Flight booking struggle
I had the worst time trying to book a flight with this airline recently. The customer service reps were so unhelpful, clueless, and just terrible at talking to people. And don't even get me started on their website - it's so old and hard to use. When I tried to check-in online for my flight back to the US, they actually asked me, a US citizen, for a visa! It was so unnecessary and annoying. When I asked for help, they couldn't fix it, so I had to check-in at the airport where all the good seats were already taken. It was a mess and really put me off.
Flight booking experience
My recent experience with my flight booking was a total letdown. The connecting flight I had scheduled got canceled out of the blue, messing up my whole travel plan. And to top it off, when they re-booked me, I'll end up reaching my destination nearly a day later than I originally planned with a super long layover in between flights. When I tried to change to an earlier connecting flight, I was hit with crazy fees, which really got me down.
Not only did I have to deal with flight cancellations and re-booking issues, but my baggage also went missing even though they promised it would go all the way to my final stop. It just added to the headache of dealing with this airline.
And on top of everything else, the staff was no help at all. I was expecting some empathy and assistance, but all I got was a cold shoulder. The lack of customer service was a real letdown.
All in all, my whole experience with this airline was a total disaster. The extra costs, lost time, and ruined vacation enjoyment definitely cancel out any potential savings.Flight from NYC to Colombia
Awful experience! I can't believe how terrible this airline was. They didn't even offer us any water during a 5-hour flight! And they made you pay for a soda or a beer. It's ridiculous! And don't get me started on the forever wait for our connecting flight. Definitely steer clear of this airline!
Trustable Airline
Avianca has provided me with a great experience, especially the service is excellent and any technicality issues have been resolved very quickly.
I have flown to Colombia in business class and I can say that it was very pleasant, the value you get for the price is excellent.
I would reccomend flying with Avianca and definitely fly again.
