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Flight booking struggle
I had the worst time trying to book a flight with this airline recently. The customer service reps were so unhelpful, clueless, and just terrible at talking to people. And don't even get me started on their website - it's so old and hard to use. When I tried to check-in online for my flight back to the US, they actually asked me, a US citizen, for a visa! It was so unnecessary and annoying. When I asked for help, they couldn't fix it, so I had to check-in at the airport where all the good seats were already taken. It was a mess and really put me off.
Flight booking experience
My recent experience with my flight booking was a total letdown. The connecting flight I had scheduled got canceled out of the blue, messing up my whole travel plan. And to top it off, when they re-booked me, I'll end up reaching my destination nearly a day later than I originally planned with a super long layover in between flights. When I tried to change to an earlier connecting flight, I was hit with crazy fees, which really got me down.
Not only did I have to deal with flight cancellations and re-booking issues, but my baggage also went missing even though they promised it would go all the way to my final stop. It just added to the headache of dealing with this airline.
And on top of everything else, the staff was no help at all. I was expecting some empathy and assistance, but all I got was a cold shoulder. The lack of customer service was a real letdown.
All in all, my whole experience with this airline was a total disaster. The extra costs, lost time, and ruined vacation enjoyment definitely cancel out any potential savings.Flight from NYC to Colombia
Awful experience! I can't believe how terrible this airline was. They didn't even offer us any water during a 5-hour flight! And they made you pay for a soda or a beer. It's ridiculous! And don't get me started on the forever wait for our connecting flight. Definitely steer clear of this airline!
Trustable Airline
Avianca has provided me with a great experience, especially the service is excellent and any technicality issues have been resolved very quickly.
I have flown to Colombia in business class and I can say that it was very pleasant, the value you get for the price is excellent.
I would reccomend flying with Avianca and definitely fly again.
About Avianca
Avianca, formally known as Aerovías del Continente Americano S.A., is a Colombian airline. Founded on December 5, 1919, it is the national airline and flag carrier of Colombia. Its headquarters are located in Bogotá, with El Dorado International Airport serving as its main hub. Avianca is one of the oldest airlines in the world and has played a pivotal role in the development of aviation in Latin America. It operates a fleet that services a network spanning across North, Central, and South America, as well as destinations in Europe and the Caribbean. The airline is known for its passenger air transport services, cargo transport, and aeronautical maintenance. Throughout its history, Avianca has gone through various operational and financial challenges, including reorganizations and modernization of its fleet, to maintain its position as a leading airline in the region.
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Categories Avianca
Services | Other Goods & Services
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Seite online seit: September 28, 2023
Letzte aktualisierung: November 29, 2024