Avianca Reviews

: 24
13% Would buy here again

Most relevant positive review

  2017-12-20
Trustable Airline
Avianca has provided me with a great experience, especially the service is excellent and any tech...Read on
Ben

Most relevant negative review

  2024-05-13
Ticket purchase
I bought some tickets that looked like a good deal at first, but they ended up costing more becau...Read on
Laurence

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    Trustable Airline

    Avianca has provided me with a great experience, especially the service is excellent and any technicality issues have been resolved very quickly.
    I have flown to Colombia in business class and I can say that it was very pleasant, the value you get for the price is excellent.

    I would reccomend flying with Avianca and definitely fly again.



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    Ticket purchase

    I bought some tickets that looked like a good deal at first, but they ended up costing more because of sneaky fees for checking bags. I tried to add my luggage online and over the phone, but ran into some problems. The seats were really uncomfortable, with no space for my legs and they didn't even recline. It was all around a letdown, and I wouldn't suggest it to anyone.


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    Baggage purchase issue

    I recently had a pretty bad experience with an airline when it came to buying an extra bag. I went online and added the bag to my reservation, but when I got to the airport, they wouldn't help me out because of the weather. To make matters worse, they wouldn't give me a refund for the fee I paid.


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    First class flight experience

    I recently had a disappointing first-class flight experience with Avianca. Throughout the six-hour flight, they didn't even offer basic refreshments like water or coffee to first-class passengers, which was surprising. The airplane also had an unpleasant smell due to the food options offered. This is not what I expected from a reputable airline. In contrast, I had a much better experience with another airline on a short flight that provided refreshments and a complimentary snack. Avianca has clearly declined in quality and I will be disputing the charges on my credit card.


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    Cancelled flight

    My flight with Avianca got canceled just 12 days before I was supposed to leave, which really threw me and my family for a loop. They said the flight wasn't available anymore, but I actually saw it still up for grabs on a bunch of different sites. It totally messed up all our plans and now I'm pretty disappointed with the whole thing. I'm definitely going to let other people know about the bad time I had.


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    Refund issue

    I'm really frustrated because I never got my refund for the flight I had to cancel with Avianca. They claim they sent the money to some unknown bank account and now they're not responding to me at all. It's just so irritating!


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    Flight booking issue

    Hey guys, I just wanted to warn you about my recent experience with booking a flight through Avianca. I had scheduled a flight for May 12, but when I got to the airport, I found out they had changed it to the 11th without even letting me know. Dealing with their customer support was a total nightmare - some reps were helpful, but others were just plain rude and unhelpful. They told me they'd call back with a fix, but they never did! I was left stranded and had to pay extra for a hotel and a new flight. I suggest flying LATAM instead for better service and a stress-free trip. Trust me, it's not worth the hassle with Avianca.


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    Flight booking experience

    I can't believe how bad this airline is. I tried booking my flight online and the website is a total mess. They say one thing is included in the "Basic" option, but then surprise surprise, you have to pay extra for your baggage. It's such a rip-off! And the staff? They are so rude and insensitive, it's like they don't even care about having you as a customer. And on top of all of that, I didn't even get the seat I wanted! What's the point of letting you choose your seat if they're not going to honor it? This airline is a complete joke.


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    Online seat selection issue

    I recently had a really frustrating experience with an airline. My partner and I had picked our seats online to make sure we could sit together during our flight. But when we got to the airport to check in, we found out that we had been split up and put in middle seats. I talked to the agent about it, and she told me we would have to pay 80 euros if we wanted to sit together, even though we had already chosen those seats online. I tried to explain that we were a couple going on a 10-hour trip together, but she was pretty heartless about it and said there was nothing she could do, even though the flight wasn't full. It was obvious that a small adjustment on her part could have fixed everything.


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    Luggage pricing accuracy

    The airline's baggage price calculator was a disaster. I punched in how many bags I was checking in, only to see the prices jump way higher than what was originally shown. That's not cool - it just makes the airline seem shady and untrustworthy. And if you wait until the last minute to buy luggage, the prices shoot up like crazy, which just stresses everybody out and hits our wallets hard. When I asked a customer service rep about it, I was shocked to hear that the airline can change luggage prices whenever they feel like it, making the online calculator useless. And then, when I tried to pay for the luggage, the credit card processing page had some annoying glitches that made an already tough situation even more of a pain.


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    Bag pricing scam during boarding

    I recently had a really frustrating experience with an airline. When I was boarding, they charged me a crazy amount for my luggage. I only had my usual two bags, but they surprised me with extra fees for my carry-on bags that they didn't tell me about in advance. It made me feel like I was being ripped off and taken advantage of by the airline. It's just disappointing to see companies using sneaky tricks like this to make money while betraying their customers' trust. I want to warn others to be careful and watch out if they're flying with this airline, so they don't get tricked like I did.


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    Airline ticket

    I just bought a plane ticket from this company and it was a total letdown. The customer service sucked, the prices were way too high, and my ticket was late getting to me. I almost felt like I was getting ripped off the whole time, I wouldn't suggest this company to anybody.


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