Eurosender1 reviews

Lost box, long wait, and a strange deadline April 4, 2026

bounced between agents, asked to resend the same paperwork again and again, and given conflicting instructions like someone was inventing rules on the fly. The worst bit was when, out of nowhere, they slapped a 48-hour deadline on documents I had already emailed twice that same day — then used that invented deadline to say my claim was invalid. Names got misspelled, messages felt careless, and a lot of my submitted documents were effectively ignored. On the flip side, one person actually apologized and tried to help pull the threads together, which was a small surprise in an otherwise messy process. I've dealt with other couriers that lost things too, but they handled claims more quickly and clearly; this just dragged on and felt unfair. The offered compensation doesn't match the insured value, and my elderly mom is still rattled by the whole thing. I had to involve EU consumer authorities just to get traction. So yeah, be cautious — there are moments of help, but mostly it's confusing and slow.