Fiverr71 reviews
This score is based on 71 genuine reviews submitted via US-Reviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Bad sourcing experience
I wouldn’t hire them again — it cost me my selling access. I brought in an overseas sourcing contractor so I could focus on daily stuff like listings, customer messages and packing, but he wanted full payment up front and kept promising fixes instead of doing real work. I checked my Amazon seller account every morning and saw no real progress, just vague messages about submitting a reinstatement letter. Eventually my account got suspended and the paperwork he said he’d send never arrived. Phone calls were annoying — fast, hard-to-follow English and no concrete answers. One small surprise: an old email he sent helped me piece together a timeline, which was useful later. Still, the whole engagement wasted time and money.
Paid upfront, then stuck in verification
Weirdly, the whole signup experience felt like paying for a ticket before they told you if you could even enter. I signed up as a seller and they charged the $15 fee right away before verification. The process required a phone number and then claimed mine wasn't compatible unless it was from a "national carrier with a SIM." My phone is T‑Mobile with a SIM, so that made no sense. After several back-and-forths with what sounded like an automated support rep (hardly human), I tried another number from a different national carrier and hit the same wall. Weeks went by and support said the issue was "addressed" but couldn't fix it. No refund either. Delivery of the service was basically nonexistent and customer service had me repeating myself. If you sign up, test your phone compatibility first, keep records, and push early for a refund if it fails.
Memorial project went sideways
I can’t recommend this — it did not go well. I found Quinn on a freelance site and even told a friend to take a look, but the outcome was disappointing. The order arrived very late, and when I finally opened the business plan and proposal they felt sloppy — random photos I never gave, weird spacing all through the docs, not just a one-off line break. I showed the materials to potential investors and it was awkward; one investor literally pointed out the formatting problem. I reached out asking for a proper revision, explained why it mattered (this company is meant to honor my son with special needs), and I never heard back. I paid, there’s no working phone number to call, and getting a refund seems impossible. It’s not total trash — some ideas were okay — but overall it wasn’t professional or reliable. Honestly, I wanted it to be right and it just missed the mark.
Human replies are gone
AI tools, a new review setup, and policies that favor buyers have changed the rhythm. Support answers are short, canned, and often don't address the real problem, which makes dispute resolution and client issues a grind. The review changes in particular hit experienced sellers hard; years of steady work and repeat clients don't get the same visibility anymore. There are still some good gigs and honest buyers, and you can do okay, but expect more admin, less nuance. My practical tip: invest in building direct contacts off-platform — it saved me more than once. If you rely solely on the marketplace, be prepared for less predictability and more churn. I'm a bit bummed, but not surprised. For newcomers: try it, but don't bet your whole business on it.
Port, price, and poor manners
picked a seller (Anada A), chose the $20 basic gig, hit order, and then—surprise—he asked for more money after accepting. Not the plot twist I wanted. The platform itself is fine (clean UI, easy checkout), so full props for that, but the freelancer behavior? Not cool. It felt like bait-and-switch: low price to get attention, then renegotiate when you’re already committed. I get that people sometimes need extra time or discover scope creep, but this was literally “open a port” level work. I ended up cancelling and filing a complaint because it’s about principle more than twenty bucks. One small positive: the refund process was reasonably straightforward, so at least I didn’t have to fight for every cent. Still, it left a sour taste — trust took the hit. If you’re thinking of hiring for something simple, a quick tip: message first, confirm the exact steps, and screenshot the price. Also hope the platform cracks down on these tactics (please, Fiverr—do something). Bottom line: not a disaster, but irritating enough that I’m wary to go back; better to spend a minute verifying than lose time on a tiny, avoidable hassle.
Inbox blackout and the bot brigade
an automated notice, a link to the policy page, and then radio silence. I opened a support ticket (shocking number like #209384 — I’ll never forget it now) hoping for a person to explain things. What came back were templated replies that read like they were stitched together by a robot that’s had one too many updates. That automated response is the detail that sticks with me — it wasn’t just unhelpful, it made the whole thing feel smaller, like my work didn’t matter.
Quietly slammed the door on me
canned, repetitive, and useless. They kept saying “detailed response provided” — which is funny because the only thing detailed was how vague they could be. I asked for an example, anything specific, and they bounced me between agents who all read from the same script. One supervisor eventually told me the decision was final. Final with zero proof. Then they closed the ticket so I couldn’t even push back. Super convenient, if your goal is to stop a conversation cold.
My money disappeared mid-month
clean UI, messages flowed, buyers paid, I delivered, and then I clicked the withdraw button and felt... nothing. Not literally, but you know what I mean.
So here's how it went: my account got flagged and fully disabled in August with zero warning. Poof. No clear reason. Months later, in November, the account came back. Relief. I set up payouts — tried Payoneer first, that didn’t connect properly, so I added PayPal. Less than a day after adding PayPal, the "withdraw" option was gone. Disabled. No notice, just disabled. I reached out to support and got the classic "suspicious activity" line. Okay, fine, investigate. But then they told me the withdrawals would be permanently blocked. Permanently. For "suspicious activity." That felt... off. Like, how is that fair?
I started opening tickets — lots of them. More than 50, actually. Different agents, different answers. One said they'd fix it. Another said it was a policy thing. A supervisor told me flat out to forget the money. I kept asking two plain questions: who legally owns the funds if I can't withdraw them, and are buyers being refunded or is Fiverr keeping the money? No clear answers. They keep saying they "can't provide that information right now." That vague, bureaucratic dodge is maddening. It makes the platform feel less like a tool and more like a locked vault that someone else controls.
It’s not just abstract. I was sick during this period — needed money for medical care, really urgent. I told support that. You'd expect some human response, a little empathy. What I got felt robotic. Cold. Like they checked off a box that said "received complaint" and moved on. I could have arranged direct payment with a buyer off-platform but I didn’t. I stuck to the rules and expected the same in return.
I read the Terms of Service closely. The version active when this happened didn’t say they could seize funds forever — only temporarily suspend withdrawals in some cases. That mismatch between what's written and what's happening is what hurts. I did the work. The platform charged its fee, sure — fair — but why withhold the rest? The amount in question is $1,832, and the ticket ID is #13857879. That number has become this weird, heavy thing I check too often.
Using Fiverr used to feel straightforward. Now every click feels uncertain. The messages, the payout flow, the tiny status notifications — they went from helpful to opaque. I want my money and a straight answer. Not drama, not legalese, not "we're looking into it" forever. Just give me access to what I earned, or explain clearly where it went. Is that so much to ask?The day I finally let go
I book gigs, manage edits in the evenings, and use other marketplaces for discovery. It’s not perfect — losing some gigs sucked and the transition was messy — but now I sleep better knowing I have alternatives and a backup plan.
So yeah, Fiverr can be useful for quick jobs, but their seller support felt impersonal and unhelpful. If you depend on it for income, keep copies of everything, and don’t be surprised if you have to move on to keep your business steady.Account gone, support didn't help
my Fiverr account was suspended suddenly and it stopped my work cold. I rely on gigs for daily bills and a predictable routine. I use Fiverr every day to take on editing and quick design jobs between my other freelance tasks. That steady flow paid rent this month. Losing it overnight was a real blow. I contacted support right away. I opened a ticket and waited. Mostly I got automated replies that felt generic and did not address my case. After a couple of days I finally got a human response. It was short, vague, and seemed like nobody checked the actual order history or messages. So I’m left repeating myself, sending screenshots, and waiting again. That’s frustrating because I try to follow the rules. I’d expect at least one person to review the records before cutting access. What surprised me, oddly, was that one bot reply included a clear link to a policy section that actually helped me understand a possible reason for the suspension — something I hadn’t considered. That small clarity was useful, even if it didn’t solve much. My main gripe is the process: opaque, slow, and stressful. It feels like sellers’ livelihoods are low priority compared to buyers. I get that platforms need rules. I also think they should have a faster, fairer review for accounts that show a consistent history of good work. For now I’ve had to find short-term gigs elsewhere and change my daily schedule. That’s disruptive. I’d come back if support gave a real, thorough review and restored access quickly. Until then I can’t recommend relying on Fiverr as your only income source without a backup plan.
Social media marketing service
I bought a social media marketing service from Fiverr recently and honestly, it wasn't the best. The seller didn't communicate well, gave short responses, and didn't explain the pricing when I asked. It made me doubt if they really got what I needed and could deliver. Overall, it was just okay, not awful but definitely not great.
Gig Rejection Frustrations
I had a really frustrating time with gig rejections on this platform. Even though I tried editing my gigs to meet the site's requirements, they kept getting rejected without any clear explanations. It's just not right that there's no guidance for a 20% fee. It's really annoying to see other gigs that are similar to mine getting approved when mine keep getting rejected. So, I've decided to take my business somewhere else.
Social media content creation
I just bought some social media content creation services on Fiverr, and I ran into some problems with the seller. But, thanks to Fiverr's quick live support, the issue got sorted out pretty fast. The support team, especially Sara and Nash, really knew their stuff and were super helpful. It's nice to know that Fiverr has such great customer service that can help fix any problems that come up during a transaction.
Article writing service
I recently bought an article writing service from this platform and it was a total bust. The freelancer I hired said they were an expert, but the work they delivered was really bad and not professional at all. I was super disappointed and frustrated with the poor quality. But I have to give them props where it's due - the customer service on Fiverr is awesome. Whenever I had a problem with a freelancer or got terrible work, the support team was quick to respond and resolved the issue by giving me a refund. This part of Fiverr is what I really appreciate as a buyer - knowing that my money is safe and I won't get scammed by shady freelancers. Big shoutout to the customer support team for being so efficient and helpful throughout my bad experience.
Web designer hire
I hired a web designer from Fiverr twice now and it was amazing both times! It's really tough to find reliable web designers, especially with everything being online due to Covid. But then I stumbled upon this awesome freelancer on Fiverr and it felt like I hit the jackpot. The whole process was super easy, and I didn't even have to leave my house. And let me tell you, the quality was top-notch. I can't thank Fiverr enough for connecting me with such talented designers. They've really helped me elevate my online presence!
Drawing of my pet
I really loved the drawing of my pet that Hunufa did, she totally nailed his personality! She was so friendly to chat with and kept me in the loop the whole time. But I gotta say, I was kinda thrown off when I saw the final bill was higher than the original quote. It felt like a sneaky hidden fee that caught me off guard.
Logo design purchase
I recently purchased a logo design from someone, but it turned out really terrible! The colors were off, the fonts didn't look right, and it didn't even resemble what I requested. I expressed my dissatisfaction to them, but they insisted they did a great job and still took my payment. Can you believe that? It was such a hassle to get my money back, I had to go through countless emails with customer support. Eventually, they did refund me, but it was a major headache. It would be great if there was a simpler way to handle situations like this; maybe they could wait to release payment until we are satisfied with the work.
Problem-solving tech support
I just wanted to give a shoutout to the tech guy for his awesome support. He really went above and beyond to help us out and it made a big difference. I'm so grateful for his hard work and expertise in fixing our issue. It saved us a lot of time and stress.
Refund for incomplete job
I had a really good experience with the customer support team on Fiverr. So, I hired this developer but they didn't finish the job as I asked. I decided to get in touch with the support team for help. And guess what? They were super helpful and quickly gave me a refund. They handled the situation really well and it fixed my issue. I'm thankful for their help.
Website build out
I spent a bunch of cash getting a website made by a freelancer but they were rude and late with their work. They even wanted more money after I already paid! When I tried to reach out for help, there was no phone number to call and the support was lacking. The freelancer wanted extra time to finish, but I said no. Even so, they gave me incomplete work and said it was done. I asked for my money back, but then they stopped talking to me. The customer service was really disappointing.
About Fiverr
Fiverr is an online platform that connects freelancers with customers in need of services spanning various categories such as graphic design, digital marketing, writing, translation, video editing, programming, and much more. Founded in 2010 by Micha Kaufman and Shai Wininger, the company's headquarters is in Tel Aviv, Israel, with offices globally. The platform is named after the original concept of services starting at $5. Fiverr has grown significantly since its inception, becoming a publicly traded company on the New York Stock Exchange in 2019. Its mission is to change how the world works together by facilitating seamless transactions between freelancers (sellers) and businesses or individuals seeking their services (buyers).
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Services | Workspace Office Jobs B2B | Software Solutions | Other Goods & Services
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Last update: April 2026
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Review with most votes
I am using fiverr for 3 years
Since I have started freelancing that is 6 years ago, I have been doing great work at my local but after 2-3 years I felt things should be uplifted and then I came to know about... Read onBy: Timothy H. Allen