Kinguin45 reviews
This score is based on 45 genuine reviews submitted via US-Reviews since 2020.
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Making coffee I checked my account and thought, here we go again — sketchy charges, sigh. I use this site for quick game add-ons and weekend deals, so I panicked. Customer support was slow and not great at first, I won't lie, but after a couple messages they actually fixed the charge and gave a credit. I stayed skeptical the whole time, but when that hit I felt okay, really.
Weird refund saga
I needed two license keys for a rushed project and was stressed, so it sucked when they were invalid. Support dragged things out — 30 messages over a month — and first offered a tiny 50¢ refund for $3 of keys. After more nagging they finally bumped it to $1, which I accepted to move on. I'm oddly glad it ended with at least some resolution.
Key worked, support didn't
I'd be cautious — Kinguin sold me a Windows 11 Pro key that worked fine until it suddenly stopped activating after about a year, and their support basically gave me a hard no. I opened a ticket, they said it's past the one-year window, so nothing they can do. Annoying, but I'm actually relieved it wasn't a disaster — I found another seller and replaced it. Price and delivery were good, but support disappointed. So yeah, mixed feelings.
Bad key, still waiting
I was on the fence before buying the Iceborne DLC — the listing said it wasn't region locked but that sounded optimistic, so I hesitated. The base Monster Hunter from Kinguin came through fine, so I went ahead. The DLC key, though, errors out saying it's not available in my region. I contacted the seller and still no reply; I'm dealing with support now. Happy the main game works, but this part is still unresolved.
Junk key, friendly con artists
I was wary from the start — needed a digital key for a move after a previous terrible online buy, so I was already suspicious. Figured I'd try once more, big mistake. Got a key that was clearly used, no refund, support ghosted me, and they even kept my payment, of course. It's almost funny if you're into dark humor — laugh, repeat. Won't buy here again, lesson learned.
Sketchy start, ended okay
I bought a Mac Office key because I needed it for day-to-day work—slides, quick edits, the usual home office grind. At first the key was already claimed, probably by the merchant, and I couldn't activate it, and customer support dragged its feet for about ten days and at first seemed to say it was my problem. Shipping/delivery info was messy too. Still, after a few back-and-forths they did sort it out, so I'm wary but ultimately relieved. Won't be as carefree next time though.
Relief when the refund finally showed up
follow up, be persistent.
Late-night impulse, bad outcome
speedy delivery, useless product. Doubts before buying didn’t go away, sadly.
Where did my codes go?
By the time I logged in and scrolled through my library this morning I was mid-panic — a bunch of codes I thought I bought were missing. I’ve been using Kinguin for about six months, liked the selection and the low prices at first, so this felt weird. I checked PayPal, checked order history, double-checked everything. Delivery wasn’t instant for some purchases, but that’s fine — the bigger thing was customer service. I reached out, they came back slower than I’d like but actually helped recover most keys. Still a bit shaky, but glad it worked out mostly.
Short-term access, long-term headache
don’t count on these resold Steam accounts. I needed one because my main was banned and I just wanted to keep playing with friends, but two weeks after buying a login that included a game key the account was taken back. Email and password were changed, probably through the recovery flow. Support was almost useless — felt like canned replies, asking the same two things over and over for weeks. Sent a stack of messages, no real solution, and it seemed like support sided with the seller. Annoying and costly. I mean, it worked briefly, then it didn’t, so buyer beware.
The pixel pigeon problem
game = fun, delivery = headache. I was ready to jump in within a couple hours but instead spent the evening waiting — about 20 hours before the download showed up. I kept inventing ridiculous reasons for the delay (a pigeon with VR goggles seemed plausible at 3 a.m.), which honestly kept me entertained while I waited. When the game finally arrived it was worth my patience — smooth, addictive, exactly what I expected — but the promised 2-hour window clearly didn’t hold. If you need to play the same day, don’t count on that short ETA; order earlier or mentally bribe your imaginary courier. Small heads-up to the store: tighten up delivery, and maybe feed the pigeon less breadcrumbs.
Morning upload ruined
I was in the middle of my morning upload routine for my small channel when the account suddenly got disabled. I followed the seller’s steps exactly — changed password, added a phone and recovery email — and even showed Google’s disable notice to support. Seller replied fast, which I appreciated, but that’s about it; the problem wasn’t fixed and Kinguin kept blaming me. I use the account every day to post short tutorials, so this hit my workflow hard. Glad I had the Google notification as proof, otherwise I'd be totally stuck, but still disappointed overall. Won’t buy this kind of thing here again.
Straightforward recovery
they brought back most of my crypto and I’d hire them again. I reached out after losing access to some wallet funds a few months ago, and my first impression was—calm, professional people who actually knew what they were doing. As someone who used to work in cybersecurity, I spotted the advanced toolkit right away: chain analysis, wallet tracing and network forensics (not just buzzwords). Communication was plain, no smoke-and-mirrors, and they checked in regularly with updates. They mixed hard technical work with real empathy—felt like someone was on my side, honestly. Results were measurable, not vague promises. Only minor gripe: it wasn’t the cheapest option, and a couple status updates were slow, but overall I’m relieved and grateful.
Mid-coffee miracle
I was mid-coffee, staring at my bank app and about to toss my phone when I contacted Charlottescott. I used them last month after a refund that felt lost forever. At first I was skeptical—been burned before—but they replied fast, and that really set the tone. Customer service talked me through the mess, gave clear steps, sent regular updates, and actually followed up instead of disappearing. Delivery of the refund came sooner than I thought, and they even spotted a tiny extra charge I hadn’t noticed—bonus. There was one misread email, yeah, but they sorted it quickly and with patience. I felt surprisingly in control again. Would I recommend? Yep—if you want people who deliver and don’t ghost you. Made a stressful week way easier to handle, honestly.
Excited to fly, stuck on the ground
the sim itself looks incredible in trailers, and I can’t wait to actually use it once this is sorted. I’m just bummed about the process and the money situation — felt ignored more than anything. If you’re thinking of buying, just check return/refund policies and maybe be ready to push for proof if something goes wrong. I hope they fix it; I’d love to tell a happier story later when I’m actually flying.
Odd gift order experience
I ordered Black Ops 6 as a gift through this seller and it turned into a mess. The listing said it would be sent within 72 hours, so I sent my Battle.net ID and waited. After 72 hours I asked for an update with my order number and the seller pushed the deadline to 92 hours, then later said he hit gift limits and couldn't send it. He wrote "wait one more day, or ask for a refund, I'll refund instantly." Then he went silent, offline or blocked — no key, no refund. I tried the platform's live chat and got canned replies, no real agent, no help, just generic copy-paste and no refund process. I also opened tickets about the order and about the seller, no replies. I've had issues with other stores before but usually live chat actually connects to a person, so this was surprising. Now I'm stuck, maybe taking it further, but I wanted to warn others. Delivery and support were the real problems here.
Half-set-up and then stuck — but it worked out, kind of
the pass was active, sure, but not on my profile that I’ve used for years, so I couldn’t access my friends list or saved settings. It’s a weird feeling, like holding a tool that fits every hand except yours. I tried contacting the seller and the marketplace; initial replies were polite but unhelpful. After pushing back and explaining how unusable it was, the seller agreed to a partial refund and offered a short-term workaround (not ideal, but better than nothing). So in the end I’m glad it didn’t end up as a total loss — mostly because I kept pressing them and didn’t just accept it. Using the product itself was fine once I had access — streaming and downloads worked, the menu was normal, nothing wrong with the subscription tech-wise. The big issue is the delivery method: being handed credentials instead of a code changes everything and feels shady, especially if you expect to keep your account intact. I’d tell others to be careful, double-check the listing wording, and be ready to argue your case if it’s not what you expected. Grateful it was salvageable, but this kind of listing shouldn’t be that common. Sellers and platforms should make clearer what you’re actually buying.
Key worked, support was clunky
the code did what it was supposed to, so I’d buy again — but the customer support felt like talking to a script. I redeemed the Xbox Game Pass key a few days after purchase (I used it on January 17) and it activated fine; it’s valid through March 19, so everything technically matched what they said. That was my first impression — relief that the product delivered. Where things got messy was with the back-and-forth on chat. I kept getting short, near-identical replies that basically repeated the activation date and expiry like a broken record. It felt robotic and, honestly, not very helpful when I tried to point out the math (yes, I double-checked the dates). I saved screenshots, asked for clarity, and got the same line again. Annoying, yes, but not a dealbreaker for me because the key itself works and delivery was instant. Price felt fair for what I got, and ordering was straightforward. Would I recommend? Sort of — if you just want a quick key and don’t expect warm, thorough support, you’ll be fine. If customer service matters to you, this might be frustrating. Overall I’m satisfied with the purchase outcome, but I hope they tune up the chat replies — some human nuance would go a long way. I’ll probably buy again, but I’ll keep those screenshots handy next time.
Late-night code drama turned relief
30 pm, kind of annoyed and thinking "great, not again," because I've had sketchy key sellers before. Bought Assassin's Creed Shadows, entered the code, and... nothing. Xbox said it was already redeemed. Classic sinking feeling. I messaged support, expecting radio silence like past experiences, but this time things took a better turn — after a couple of back-and-forths and me pushing the issue, they actually investigated properly and came back with a clear answer and options. That moment I knew I was satisfied was when they confirmed they'd either replace the key or put the money back, and the refund showed up in my account the next day. Simple as that — relief, gratitude, and a little bit of disbelief that it was handled without a fight. I liked that they didn't just send a canned reply; someone read my messages, checked timestamps, checked with Xbox, and offered a real solution. It wasn't perfect — it took longer than I'd hoped, and I had to follow up twice — but the end result made it worth it. Compared to other places where I've been stuck waiting for weeks, this felt like progress. If you're wary like I am, yeah be careful, document timestamps, keep screenshots, but also know that this company responded when pushed and didn't stonewall me. So overall I'm happy it ended well and grateful for the refund option. Would buy again but I’ll keep an eye on the code activation time next time, for sure. Small imperfections in the process, but the fix made me feel like they cared enough.
Lots of purchases
I've purchased a lot of things from this place and it's always been great! The prices are really good, the website looks cool, and everything runs smoothly. They have a ton of games and gift cards, it's insane. If you ever run into an issue, just reach out to customer support and they'll get it sorted out quickly. I definitely recommend giving them a look!
About Kinguin
Kinguin is an online marketplace primarily focused on the resale of video game keys and software licenses. Founded in 2013, the company provides a platform where users can sell and buy digital products such as game keys for platforms like Steam, Origin, and Xbox, among others. Kinguin allows consumers to purchase games at competitive prices by offering a space for sellers to list their digital products. The company is based in Hong Kong but operates globally, catering to a worldwide customer base. Over the years, Kinguin has expanded its offerings to include various software products and has established itself as a notable player in the digital marketplace industry.
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Last update: November 2025
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Review with most votes
Excellent products
Unlike many users I also like Window 7.That is installed in my old desktop using since long time Kinguin was the right place even that time. For fresh installation in my new ... Read onBy: Carol