LW Theatres23 reviews
This score is based on 23 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Changing Joseph and his amazing technicolour dream coat tickets
I was trying to go see Joseph and his amazing technicolour dream coat with my friends, but we needed to change the date last minute. I reached out to customer service and they got back to me really quickly, saying I could book the new date and get a refund for the old ticket. The refund is already in the works on the same day I talked to customer service. I am seriously impressed with how smooth and fast they made everything happen. Definitely the best service I've ever had!
Ticket query response
I contacted LW Theatres with a question about my tickets, and I have to say, I was really impressed with their customer service. They got back to me within a day with a really thoughtful and detailed response from their customer relations team. Not only did they answer my question, but they also came up with a solution that actually worked for me! Dealing with LW Theatres was so much better than other customer service interactions I've had in the past. If only more companies were as great as them, customer service would be a piece of cake.
Ticket refund process
I was really impressed with the customer service at the theater. One of our group members got sick on Boxing Day right before the Palladium panto show. I emailed the Box Office staff, not expecting much with such short notice. But, to my surprise, I got a response in just 10 minutes and they helped me resell the ticket right away. Huge shoutout to Gee and Darren for their amazing customer service and quick help with the situation.
About LW Theatres
The concept of entertainment, enjoyment, and relaxation has seemed to be changed in the past few years. Now people do not prefer to go to cinemas or theaters to watch their favorite shows or movies, but instead, they watch them on the internet or on TVs. But the simple thing is, nothing can beat the feel of theaters and the live performances that can actually make you fall in love with them. But surely, do you really think it is easy to find such theaters in this era? Probably not!
Still, LW Theatres is there that could help you out in this case and bring you the unique way of entertainment you might love. You can check them out and see what types of live performances they offer and if they are worth going with.
About LW Theatres
LW Theatres claims that they live for the magic of live performances that change the whole scenario and entertain you in a different manner.
When did LW Theatres start?
LW Theatres was started back in 1977. The founder of LW Theatres is Andrew Lloyd Webber, who did his best to bring backstage performances in front of the audience. The founder has also created countless famous music productions, and that is also the reason why his theaters got popular back then. But the legacy is still going on strong as live performances still happen on a daily basis. LW Theatres claims that they are still looking for ways that could make their theater better and advanced to offer a comfortable experience to their viewers. Besides that, they also tend to offer a great environment to sit on to enjoy the shows and have a great time.
Products and Services of LW Theatres
As we are talking about a theater here, you would not expect much from it other than the shows and live performances.
What makes LW Theatres unique?
If we take a look at the features of LW Theatres, they tend to bring the old era through magical performances. LW Theatres focuses on west-end shows that were quite popular back then. Other than that, you can also actually go with the option of gold experiences that are specifically designed to offer a premium experience to their customers. You can also book their whole venue if you want to have a function there or a show of your choice.
You can contact LW Theatre's customer service or check their policies to answer your questions. You can check the prices of their tickets online or book them directly through their venues. As for the show timings, they are available right on their website so that you can decide which day would be perfect according to your preferences.
Compliments, Complaints, and Tips for LW Theatres
It definitely is a good idea to share your customer review and feedback with us if you have ever visited LW Theatres. You can simply share your experience and review with them and let the other interested people know how well or worse their service is. It will help them decide if they should watch the live performances at LW Theatres or find another theater.
Details
Contact Information
65 Drury Lane
WC2B 5SP London
United Kingdom
📧 Customer.Relations@lwtheatres.co.uk
Categories LW Theatres
Other Goods & Services | Services
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Last update: January 2026
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Review with most votes
Front Row Stalls seat experien
I went to a show at the venue recently and got one of those Front Row Stalls seats. Let me tell you, it was a tight squeeze and not very comfy. The seat and floor were too close... Read onBy: Eriberto