LW Theatres Reviews
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Show tickets purchase
I bought some tickets for a show not too long ago, and let me tell you, it was a great time! Right after I made the purchase, I got this email confirming everything super quick, even though it ended up in my junk folder. Then, a few days before the show, I got another email reminding me to grab my e-tickets. They came through smoothly the night before, scanned without any problems at the entrance. The whole thing went down without a hitch, making the whole experience really pleasant. And let me just say, the show itself? Amazing! The venue staff were super cool and professional, too.
Ticket query response
I contacted LW Theatres with a question about my tickets, and I have to say, I was really impressed with their customer service. They got back to me within a day with a really thoughtful and detailed response from their customer relations team. Not only did they answer my question, but they also came up with a solution that actually worked for me! Dealing with LW Theatres was so much better than other customer service interactions I've had in the past. If only more companies were as great as them, customer service would be a piece of cake.
Recent purchases for Frozen, Matilda, and Chess the musical
I've been going to the theater a lot lately, and every time has been amazing. Booking tickets for Frozen, Matilda, and Chess the musical was easy, and the tickets always showed up on time. They kept me updated about my reservations, which I liked. They even helped out with accommodations for my daughter, going above and beyond to make sure she was taken care of. I can't say enough good things about their awesome customer service and how they really care about giving their customers a great experience.
Changing Joseph and his amazing technicolour dream coat tickets
I was trying to go see Joseph and his amazing technicolour dream coat with my friends, but we needed to change the date last minute. I reached out to customer service and they got back to me really quickly, saying I could book the new date and get a refund for the old ticket. The refund is already in the works on the same day I talked to customer service. I am seriously impressed with how smooth and fast they made everything happen. Definitely the best service I've ever had!
Front Row Stalls seat experience
I went to a show at the venue recently and got one of those Front Row Stalls seats. Let me tell you, it was a tight squeeze and not very comfy. The seat and floor were too close to the stage, leaving no legroom for me to even straighten my legs. I wear a size 5 shoe and had to keep my toes pointed out all night, which was not pleasant at all. I also saw another person with crutches struggling to get to their seat due to the cramped space, showing how impractical the seating setup is. This made it hard for me to fully enjoy the show, and I think it could be a safety hazard in an emergency. It's a shame that the management hasn't addressed this issue yet. On top of that, buying tickets through Viagogo made it tricky to talk to them about my concerns since it required a phone call. In the future, I would recommend getting Front Circle or Aisle seats for a more comfortable time at the venue.
Ticket refund process
I was really impressed with the customer service at the theater. One of our group members got sick on Boxing Day right before the Palladium panto show. I emailed the Box Office staff, not expecting much with such short notice. But, to my surprise, I got a response in just 10 minutes and they helped me resell the ticket right away. Huge shoutout to Gee and Darren for their amazing customer service and quick help with the situation.
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Ticket refund process
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