All reviews of Eulalia
Review about: Vape Official
Problem with order
My experience with this company seriously bummed me out. I put in an order and one of the items was missing, but they swapped it out without even telling me. I tried hitting them up a bunch of times, but they ghosted me until they asked for pics as proof. Then they tried to say they sent everything when they clearly didn't. The fact that they weren't straight with me and were shady about my order is pretty worrying and totally not cool. They did offer to refund me for the missing item, but I don't have faith in them anymore and won't be shopping with them again.
Review about: House of Marley
Faulty product replacement
I bought a speaker from your store not too long ago. Unfortunately, when it arrived, it wasn't working right. I tried reaching out to customer service through phone, email, and social media several times, but it took over two months for them to get back to me. When they finally did, they asked for pictures of the broken speaker, which I sent right away. Even though the evidence clearly showed the issue, I never heard back from them after that. The broken speaker just sat in my house for months until I finally got rid of it because I never got any more info from the company. I even let them know what happened and pointed out that they never mentioned on their website that customers needed to send back broken stuff for a replacement, or that we would have to pay for shipping. Despite all this, they're now saying they won't replace the broken speaker, which is really disappointing and makes me question how they do business.