Public Storage7 reviews
This score is based on 7 genuine reviews submitted via US-Reviews since 2026.
Featured Reviews
Reviews (7)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Saved my move—after a worry or two
I was up to my elbows in boxes and sore from lifting when a friend asked me to cover a one-time storage payment. I didn’t love putting my card on file, not at all — had my doubts, remembered other times companies kept charging me. So yeah, I hesitated. I paid in January and hoped for the best. Fast forward a few weeks and I saw another charge. My stomach dropped. I called. At first it was slow, and the chat wasn’t great, so I started to worry again. But I stuck with it. Eventually I spoke to a supervisor who actually listened, checked the account, and fixed the mistake — refunded the extra charge and made sure my card wasn’t saved for autopay. It took persistence, a little back-and-forth, and a day of calls, but they owned it in the end. I’m relieved. My friend’s move worked out, my back got a break, and I learned to double-check receipts. Overall I’m happy it turned out okay and grateful they made it right. Would I use them again? Yes, just keeping a closer eye on billing.
Late-night gate stress, great upkeep
if the system could detect someone still inside and give a short grace period (even 15–30 minutes) or let staff remotely override it, that would help a lot. I’ve rented from places that had a manual override and it saved my nerves more than once, so it’s not unheard of. On the plus side, the facility itself is clean and well looked after — hallways, lockers, grounds, even the office decorations for the holidays were thoughtful. The staff were polite when I spoke to them, just limited by whatever policy or system they have. Overall I’m glad the place is tidy and safe, but that rigid auto-lock is a real downside for folks who work late. Mildly annoying, but manageable — hoped they’d tweak it for customers who run on different schedules.
Snow and a deadline
30 p.m., so changing plans last minute was tough. My official move-out was January 31. I asked the sales rep if I could keep the unit one more day, until February 1, because of the storm. Simple ask. I was told straight up that if I moved out on the 1st I’d be charged for the whole month. I asked to speak with the manager, then the district manager. Same answer. No wiggle room. No exception for dangerous weather. I’ve rented elsewhere before and got a five-day grace period even when the weather was fine, so I know some places make allowances. Here it felt like policy came first and people second. Staff were not rude, but they weren’t helpful either. They repeated the rule and that was that. It left me frustrated. To be fair, the policy was clear and I wasn’t misled about charges, so at least there was consistency. Still, a little flexibility would have made a huge difference. My suggestion to others: ask about weather-related grace periods before you sign, and keep your exit plans conservative. And to management: a one-day exception in extreme conditions would cost less than the bad word-of-mouth it creates. I’m skeptical by default, but clear rules are something, I guess.
Late-night relief
he wasn’t carrying anything, kept staring, and once I saw him coming out of the women’s restroom even though the men’s was empty. Not great, right? I got that uneasy, protective-feeling, you know the one. Anyway, I went home that night unsettled and went back two days later to report it.
Uneasy on the third floor
I didn't feel safe here. The unit was fine — clean-ish and easy enough to get to — but moving things in after dark left me on edge, and the way the office handled my concern didn't help at all.
I moved my stuff over several nights. My unit is on the third floor, so I had to make multiple trips from the van. Each time I ran into the same man wandering the halls and riding the elevators. He wasn't carrying anything. He stared. At one point I saw him come out of the women's restroom while the men's was empty. That second made me stop and reassess things. I've rented storage for over twenty years; people usually load in and leave. This felt different — like someone was just roaming.
A couple days later I went to the office to mention it. The manager immediately knew who I meant and said the guy has 24/7 access and has been around a long time. That answer confused me. This is a storage facility, not a residence. If someone has free roam inside, customers should be told up front or at least there should be clearer access rules.
What bothered me most was the tone. The manager was dismissive and a bit condescending. No apology, no offer to help. I asked about moving to a ground-floor unit for my peace of mind and was basically shut down. I get there are limits, but some concern from staff would have gone a long way.
Bottom line: the storage does what it's supposed to do. But if you care about feeling safe, especially at night, ask specific questions before you sign, bring someone with you, or opt for a ground-floor space if possible. I wish they would take safety complaints more seriously; that small change would make a big difference for customers.Late rent, cold emails, and a dusty unit
this place acted like policy mattered more than people. The delivery of notices and the customer service tone were the worst parts — quick to threaten, slow to empathize. I moved my things out as soon as I could.
If you want a storage company that might cut you some slack and doesn’t immediately hint at selling your stuff, look elsewhere. This one works by rules, not context. It’s fine if you’re not expecting flexibility. For me, it added stress to an already rough period.Midnight dolly drama
Funny thing — storage units are supposed to be boring, right? Well, not here. I’d picture myself sneaking in, grab a box, and back out in five minutes. Instead I spent ten minutes at the gate watching my app spin, then another ten waiting by an elevator that coughed and stalled like it needed a nap. The unit itself is fine — dry, no weird smells, the lights work — so the place does its core job. But getting to it? That’s the circus. The access code app flakes out more often than it should, and the elevator feels like a temperamental old uncle who only moves when he’s good and ready. I paid extra for 24-hour access once, which felt smart at the time. Then I got a stern text telling me to stay off the property after 9 p.m. — uh, what? Cue long call with the manager who was brusque and kind of dismissed me, hung up mid-sentence. Lovely. Also, they claim to have several dollies available; last two visits there were only two left and one had sticky wheels. So yeah, minor fights with technology and equipment every visit. On the plus side, units are secure and the place isn’t sketchy, and when the app works it’s fine. It’s usable, just annoyingly inconsistent. If you’ve had smoother experiences elsewhere, this one will feel like taking two steps forward, one step back — still gets the job done, but with patience required.
About Public Storage
Public Storage is a U.S. self-storage company that operates storage facilities offering rental units for personal and business use. Services commonly include month-to-month storage unit rentals in a range of sizes, with options such as climate-controlled units at many locations. The company serves individuals, households, and small businesses needing extra space for belongings, equipment, or inventory. Public Storage is a publicly traded real estate investment trust (REIT) listed on the New York Stock Exchange under the ticker PSA.
This information is based on publicly available data and is provided for orientation purposes only.
Details
Contact Information
Categories Public Storage
Services | Other Goods & Services
Page Statistics
Last update: May 2026
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Late rent, cold emails, and a
this place acted like policy mattered more than people. The delivery of notices and the customer service tone were the worst parts — quick to threaten, slow to empathize. I move... Read onBy: Ward