Shuttlefare - Overall Rating based on 26 reviews
Featured Reviews
Reviews (26)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Airport transfer experience
My airport transfer was great. The driver met me at the airport holding a sign and two lei, which made me feel really welcomed and valued. He had all the info for my place ready and stuck around until I got inside safely. He paid attention to everything and was super professional. Not only that, he gave me cold water bottles and took my suitcases, going above and beyond at 1:30 in the morning.
Overpriced transportation service
My experience with this transportation service was a total nightmare. I booked a ride weeks ahead of time, but they canceled it because of an address problem they said couldn't be fixed. When I tried to rebook, the price somehow went up three times the original amount. I got to the pick-up spot two hours early, but couldn't get through to anyone on the phone, so I had to wait at the port by myself. They said they had a chat option on their website, but I couldn't find it anywhere. I recommend avoiding this company at all costs!
shuttle ride and airport pickup
The driver who took us to and from the airport was really friendly and made sure to be on time, even though it was crazy early. The communication with the company was great, they told us everything we needed to know. Overall, it was a really good experience!
Airport ride experience
I had an awesome experience with the airport ride. The driver was super professional and polite. They were right on time, and the crew kept in touch with me from the moment I stepped on the plane to when I grabbed my bags. It made the pick-up process really smooth.
Reservation cancellation experience
The reservation and checkout went really smoothly and everything was efficient. But, when I had to cancel, I had some trouble because of communication issues. The confirmation email took too long to come, and I wasn't expecting to be charged for canceling.
Reservation process simple
I haven't ridden with them yet, but I went ahead and made a reservation for next month! The process was so easy online, and now I feel relieved knowing I have a ride all set up for when I need it. No more worrying about navigating through a new airport or going through the trouble of renting a car. It's definitely a better option than driving on unknown streets and struggling to find parking!
Efficient airport pick-up
I had a really good experience with Shuttlefare for my airport pick-up. The driver, I think his name was William, was super friendly and made me feel at ease during the ride. Even though it was my first time using them, I was impressed by how fast the driver got to the airport after I called. And the person I talked to on the phone told me what the car looked like and even called me back to make sure the driver was there. It was way better than I expected - definitely a great experience.
Got ride to and from airport
My trip to the airport and back went really smooth. The driver and dispatcher stayed in communication with me, so I knew exactly when to expect them to pick me up. Even with all the traffic, my driver handled it really well. I would definitely suggest them to anyone in need of a ride!
Easy booking process and hassle-free pickup
I just used a car service for the first time and I have to say, it was awesome! Booking was a breeze and the pickup went smoothly. The driver was super nice and showed up right on time, which made the whole experience stress-free. I would definitely suggest this service to anyone looking for dependable transportation.
Incorrect Date Request, Excellent Customer Service, Reasonable Price, Pleasant Driver
I can't believe I made such a silly mistake by requesting the wrong date for my shuttle service, but thankfully the customer service rep I spoke with was incredibly helpful and corrected it with no problem. Not only did they fix my mistake, but they also had a great sense of humor that made the situation less stressful. The price for the shuttle service was surprisingly reasonable, especially considering the quality of the service provided. Our driver was amazing, engaging us in conversation and making the thirty-minute ride feel like it went by in a flash. Overall, I was extremely impressed with the service and would definitely recommend it to others.
Hassle-free airport transportation
Booking a ride for my group of five adults with luggage was definitely a bit stressful, but thank goodness for Shuttlefare - they made it so easy. I stumbled upon Shuttlefare online and was really impressed with how simple it was to sign up and schedule our ride. They laid out all the rates and transportation options super clearly, which helped me pick the perfect choice for our crew. Getting instant confirmation of the booking was a huge relief, knowing that our ride to the airport was all set. Huge shoutout to Shuttlefare for making our airport transfer totally smooth.
Booking issues
I made a reservation on this website and they didn't even give us important information or reimburse us for our transportation. It's really confusing and shady! Plus, I found out they have an F rating from the Better Business Bureau. Can you believe that?
Cheap roundtrip shuttle service
The shuttle service was really great because it was way cheaper than getting two Ubers. They texted me and were pretty quick to respond. I got all the details about my driver before they picked me up, and they got me to my destination with no issues. Overall, it was a pretty cool experience.
Airport shuttle service
I took this shuttle service to get to the airport and it was really easy to schedule online. They sent me an email and a text to confirm my pick up. The driver showed up on time and even texted me their name an hour before they got there. The ride was smooth and they drove safely to the airport. I'll definitely use this service again.
Uber ride confusion
I was in a bind when Uber let me down, but Shuttlefare came to the rescue! I needed a ride from the Denver airport to my hotel and tried to schedule an Uber ahead of time, only to find out there were no drivers available. Feeling frustrated and worried about how I would get to my hotel, I reached out to Shuttlefare for help. To my surprise, Shuttlefare quickly arranged for an Uber ride for me in just a few minutes. I was amazed by how fast they were able to find a solution to my transportation issue, and the whole process went smoothly and stress-free. Shuttlefare even gave me detailed instructions on how to meet my Uber driver, including her contact information and vehicle details. I really appreciated the clear communication and peace of mind that Shuttlefare provided throughout the entire process. I was thankful for their prompt and efficient service, and I will definitely be using them again in the future. I give them a 10/10 recommendation!
One-way Gold Coast airport transfer
I just booked a one-way airport transfer from Surfers Paradise to Gold Coast airport. I was almost done with the booking when my internet cut out. The next morning, I got an email checking if I still wanted to finish the booking, which I did without a problem. The online payment was easy, and I just got my confirmation email with all the pick-up info. The service was great and really professional. I definitely recommend it.
Last-minute airport shuttle booking
I had to hurry up and book a shuttle to the airport on this website right before my flight. Our original pick-up guy got held up because of a flight delay, but the service kept in touch with us and made sure everything was cool. It all went really smoothly and took away a lot of stress, so I'm definitely gonna use this website next time I need a ride.
Fantastic Service and Great Communication
Isaias Reis was an amazing driver and host for us. His service was fantastic, he communicated well, and he was so friendly! We couldn't have asked for a better person to pick us up after a long flight. Both times he was right on time with no problems, and the price was great too. I would definitely recommend him to anyone in need of a pick up, and if you get Isaias, consider yourself lucky because you're getting more than your money's worth. We can't thank him enough! ?
Fantastic Shuttle Service
I just took a shuttle service from my house to the airport, and let me tell you, it was amazing. The driver was so professional, on time, and really paid attention to everything. He even reached out to me before to say he was on his way and showed up early. The van was super clean and comfy, plus the driver made sure all our stuff was put on and taken off safely. It was seriously stress-free and I had a great time. I totally suggest this service to anyone who needs a dependable ride to the airport.
Booked a car service
I had the most terrible experience using this service. The driver arrived 1.5 hrs before the assigned pick-up time and then started the waiting timer for 60 min. The driver did not check the status of the flight which was delayed by 1/2 hr either to adjust their pick-up time. I was in constant touch with the driver and told her that she was early and that my pickup was much later but she did not accept what I said. She ended up leaving and putting me as a "NO SHOW" even before I had come out of the airport. This was after I told her I was in the immigration line and just 15-20 min away from getting out. I am extremely disappointed by the miscommunication between Shuttlefare and its drivers. I had to get a much more expensive Uber from the airport and Shuttlefare refused to pay the difference in amount. I would not recommend this service.
Review with most votes
Uber Driver (Shuttlefare)
I recommend NOT to use Uber or Lyft aspect of company.Was 30 minutes late with picking up me and a party of 3 from Orlando International Airport. I needed lift to Sanford Intern... Read onBy: Rodney Wimes