Fanatics22 reviews
This score is based on 22 genuine reviews submitted via US-Reviews since 2020.
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I eventually got my money back, but only after a long, pointless loop that wasted time and patience. I clicked refund in the return flow, or thought I did. The system instead issued store credit. Twenty-four hours later I asked for a real refund. I was told to wait 30 days for the postage window to close. Fine. I waited the 30 days. I called. I got routed. Someone admitted their system couldn’t generate a new label and offered a prepaid label as a workaround. That was the odd, unexpectedly helpful part — a person admitting an internal limit and actually providing a solution. Still, that small win didn’t fix the rest. I mailed the hats back as instructed and then, at the point where money should have been returned, they posted a store credit. Not a refund. Store credit. After I explained, the case got escalated several times. Each contact felt like passing a baton. No one took ownership. Each agent blamed either policy, timing, or the earlier reply. There were recorded phone calls and emails and escalation notes. They didn’t seem to read them or they ignored them. The final stance I got was basically: too late, nothing we can do now. So the money stayed with them in the form of credit, and I was left with the option to use the credit on products I don’t want. That’s the frustrating bit. For comparison, I’ve dealt with other retailers that messed up returns but then fixed things once you pushed. They didn’t let a credit sit as the final stop while ignoring evidence. Here, the internal systems and the handoffs between reps are the real problem. The company makes plenty of money, so the lack of accountability is surprising and a bit embarrassing on their part. I’m not dramatic about this, but I am done buying from them unless they change how they handle obvious mistakes. The surprising detail: despite everything going sideways, someone did offer a label and admit a system limitation, which showed a sliver of competence. It wasn’t enough. If you value fast, accountable customer service, this was not it. If you’re fine fighting for a small refund and may end up with store credit, be prepared.
Halfway through the nonsense
I was already past the 30-day waiting point when I finally sat down to write this, so yeah — this is a look-back from the middle of the chaos. I first saw the hats on Instagram because a friend of mine sent me a screenshot and said, “Hey, these look cool,” so I ordered two. Ordering itself was fine — quick checkout, no drama — but everything after that? Not great.
Miami Hurricanes All Time Greats Plaque
I ordered an item on December 3rd. They created a label, but the item sat at their facility for over 8 days. When the package arrived, it was the wrong item. Customer service "promised" a replacement by December 20th, but then changed their story. "Due to high volume" I wouldn't receive this Christmas gift until january 7-10! They can't cancel, can't refund, AVOID THIS COMPANY!
Red Wings Pint Glasses
I bought a set of Red Wings pint glasses for my mom as a Christmas gift. But after washing them only a couple of times, the designs started fading. It was a bummer since I was expecting a better product. I was also annoyed that I couldn't give feedback on the website or reach customer service through email. On the bright side, Fanatics quickly gave my son a refund once they saw my review, which I'm grateful for. Thanks for fixing the problem.
Shirt purchase
The ordering process went pretty smoothly overall. I was kinda bummed out to see that the item I wanted wasn't part of the discount like it said in the email I got. It wasn't even on sale or clearance, so I was really hoping to get that discount. Anyway, checking out was quick and easy, and I got a confirmation email right away.
Shipping Delays
I bought something online and thought I'd get it in 5-7 days, but it's been over two weeks and my order is still stuck on "processing". The ship date keeps changing and I have no idea when I'll actually get it. The chat bot said I could cancel or change my order, but that's not happening. I just want a simple process and to know what's going on when I'm ordering stuff online. Can I please get my money back? This whole thing has been annoying. My order number is 193-6471-4305.
Sports clothing for Easter
I'm honestly pretty bummed about my recent experience trying to order some sports gear for my son's Easter present. The website said it would arrive by a certain date, but that didn't happen, so now I'm left high and dry and feeling pretty agitated. I shelled out a good chunk of change, only to be let down by a company that couldn't come through on what they said they'd do. The whole lack of keeping me in the loop and telling me what's going on was really disappointing. I'll definitely have to seriously reconsider ordering from them again.
Football jersey
My experience with the return process was so frustrating. It cost me a lot to send the item back through their website, and they didn't even give me my refund when they said they would. I had to keep talking to different customer service people online just to get my money back, and it was such a hassle. The whole thing was too expensive and just not right, really makes me think twice about buying from them again.
Super cool jersey
I got this really awesome jersey that came out a while back! I was super pumped to wear it and flaunt it around my friends, but turns out it never actually got shipped! I waited forever and nothing came! So I finally contacted them and they told me they didn't even have it available. Can you believe that?! I was so angry! Fanatics sucks, they just took my money and didn't give me what I ordered. I hope they go under because they are seriously the worst.
Eagles jersey purchase
I just bought an Eagles jersey from this site thinking it'd show up in 2 to 3 days. But when I checked my order, turns out it won't get here until May 9th. Seriously annoying. No idea why the delivery dates got mixed up. I really care about getting my stuff on time, so I'm pretty disappointed. They better figure out how to avoid screw-ups like this in the future so customers aren't let down.
Difficulty with online orders
I tried to order a gift card and some stuff online the other day, but man, that website was a mess. No matter how many times I tried, my order kept getting rejected or stuck in processing. It was super annoying and took up so much of my time. Definitely not happy with how it all went down.
Order return process
I just had to return something I bought for my son, and I gotta say, the whole thing went super smoothly. I placed the order on February 26th and got it the next day, February 27th. But my son didn't like it, so I called customer service to return it. The person I talked to was really helpful, gave me a link to start the return process. Everything's going well so far, and I'm thankful for the quick help.
Recent order cancellation
I recently had to cancel an order I had placed and I was really surprised by how great the customer service was. The first person I talked to couldn't help me, but they quickly passed me on to a more experienced rep named Cristin. Let me tell you, Cristin was amazing - she really listened to me and promised to take care of everything. Even though my order was already being processed, Cristin sent me an email confirming the cancellation in just 2 hours. I was really impressed by how quickly she handled the situation. If you ever need help from customer service, definitely ask for Cristin - she's the best!
Vertical frame order
I just ordered a vertical frame, but got sent the horizontal one by mistake. I talked to a customer service rep named Cristin and she was super helpful and quick to fix it. The next day, I got the right frame. Cristin's awesome service really made a difference and made this whole thing a good experience.
T-shirt with the puppy design
This company is terrible! I ordered this super cute puppy t-shirt back on February 6th and I still haven't gotten it. They told me it would arrive in 2-4 business days, but that was a total lie! I really wanted to wear it on my vacation, and now I can't. I'm so frustrated! There's no phone number to call, and the dumb chat bot doesn't even know where my order is! I just want my money back! Ugh!
England kit (socks and shorts)
I just bought an England kit that came with socks and shorts that I couldn't find in any local stores. Had to order 'em straight from the company. But man, it took almost three weeks for the shorts to get delivered, ain't that a bummer? And let me tell ya, the customer service from the company was a total mess, real disappointing if you ask me.
Resolved shipping issue
I had this shipping problem with my order, y'know? The stuff got sent to my old address and I was freaking out. But, I hit up customer service and they totally fixed it real quick. They sent the missing items to the right address and I gotta say, I was pretty impressed with how fast and smooth they handled it.
Oversized t-shirt purchase
I recently bought a big ol' t-shirt for Spring Training from this website. Let me tell ya, it was super thin, cost way too much, and ended up being way too small after I washed it. Plus, the tags were in a really weird spot that made it look pretty silly. Needless to say, I won't be making another purchase from here.
Defective rugby jumper
I got this rugby jumper from that company and man, was I bummed when it came with two holes in it! I hit up customer service via email on March 10th to let them know, but I haven't heard back from them even after reaching out multiple times. It seems like they care more about pushing out low-quality stuff than taking care of their customers.
Birthday Present for Husband
Don't know as it never arrived. Ordered it on 07/03/2021 and went out for delivery 07/04/2021 and here it is 06/21/2021 and it still hasn't arrived going from Florida to Texas. I communicated with a customer service representative only via email asking for a full refund because now my husband's birthday has come and went. I called and they said they would refund me within 2-7 business days. Let's see! It is a shame because I have shopped with them before. P.S. I gave one star for shipping because it wouldn't allow zero.
About Fanatics
Fanatics is a global leader in licensed sports merchandise, offering a wide range of products across all major professional sports leagues (such as the NFL, NBA, MLB, and NHL) as well as NCAA and other significant sports organizations. Founded in 1995 by Alan Trager and his brothers in Jacksonville, Florida, it started as a retail store focused on the local sports market before pivoting to e-commerce in the early 2000s. Over the years, Fanatics has evolved into a multi-faceted company that includes manufacturing, e-commerce, and a distribution network designed to serve sports fans worldwide with high-quality and authentic merchandise. The company has significantly expanded through various acquisitions and has secured exclusive licensing agreements with major sports leagues, positioning it as a dominant player in the sports merchandise industry.
Details
Contact Information
8100 Nations Way
32256 Jacksonville
United States
Categories Fanatics
Page Statistics
Last update: March 2026
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Review with most votes
AMAZING AMAZING !
i am a big fan when it comes to NFL , so my brother told me about this fanatics and i bought the shirts from here to try out it happened last summer , and i think i have tried... Read onBy: Jackson wills