Pure Electric UK8 reviews
This score is based on 8 genuine reviews submitted via US-Reviews since 2026.
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I bought this scooter for my kid’s birthday last summer and I really did have high hopes — sounded like a decent bit of kit for short rides to the park and just messing about on weekends. I had a nagging worry about warranty and repairs before I clicked buy, but thought, ah well, they seemed professional enough. Turned out that worry wasn’t unfounded. The scooter’s been in for the same repair twice now and each time I wait for an update that never comes. For weeks I’ve been poking their web chat and sending emails; the chat promises a reply in chat or email, but I kept getting silence. There’s no customer service phone number to call, or at least none that I could find, which is annoying when you’re trying to sort out a thing for your kid.
After the second return they told me I’d “tampered with the motor” and so it’s not covered — £99 for parts, labor extra. I asked to speak to a manager and that question got ignored, which felt like being brushed off. What’s odd is that the first repair note also pointed at a motor issue, so I’m left scratching my head. Same error code, same problem, and now suddenly it’s my fault. I use the scooter for short family rides and to get around the neighborhood with my son, so it’s been a real inconvenience.
I’m not dramatic, but this whole back-and-forth and lack of real communication has left me disappointed. If you’re considering this for a kid, check how you’d actually contact support and expect delays — I’d hesitate to buy again until they fix their customer service.A week that made it worth it
the scooter finally ran consistently for a full week. My son used it every afternoon for quick trips and it didn’t throw the error code again. That week of steady use — no unexpected cutouts, no extra trips to the repair center — was when I thought, okay, it actually does the job it’s supposed to. It’s not perfect: the service process needs a phone line or at least a proper reply, and the blame-for-tampering thing felt heavy-handed. But as a piece of kit for short daily rides and weekend park runs, it works. If you value hassle-free support, be warned. If you mainly want something that will run reliably once fixed, this might do.
Still broken after multiple repairs
I’m relieved they tried to help, but the scooter is still faulty and the whole repair saga wore me out. I’ve been using this scooter for my daily commute since November 2025, and the first day the E3 code showed up I knew something was wrong — it cut out on me mid-ride, which is annoying and kind of sketchy when you’re crossing busy streets. So yeah, I sent it in to get fixed.
Mid-ride cutouts and a whole lot of faff
I use this scooter every day to get to work — saves my back from lugging a heavy bag and honestly made commuting bearable. So when it started cutting out mid-ride (an E3 code and boom, power gone), that was more than annoying — it felt unsafe. I sent it in for repair partly because I don’t want to risk a crash, and partly because I need it to get around.
Feels like a step back
this felt more like a downgrade than an upgrade. I bought the Air 5 Pro planning it would replace my old Air 4 Pro for daily commutes — I rely on a scooter to get to work because my back can’t handle long bus rides, so reliability matters. At first glance it looks fine, but after a week of riding it became clear why I’m annoyed. The steering no longer has that stabilizing feel I liked on the Air 4, and the motor seems weaker on hills — the spec sheet says one thing but reality says another. Battery life is worse, despite the ad claiming an extra 16 miles; I’m getting less range and, annoyingly, it loses speed before the battery is actually drained. I had to ride over 10 km to verify that, which then meant I couldn’t take advantage of the 30-day return policy — that was frustrating. Customer support told me to file a warranty claim (12-month), which might take up to 10 days. So yeah, I’m disappointed, and I feel like I paid the same for a product with fewer strengths. That said, the build still feels decent and it gets me where I need to go — so I’m glad it’s not totally useless. I just expected better given the price and the reputation.
Almost gave up, glad I didn't
Pulled into a parking spot and the display went to E3 — right in the middle of a move, and with my back acting up I basically needed this scooter to get stuff done. I’ll admit I was nervous before I bought it; I’d had a sketchy online purchase years ago and kept thinking, “what if this is the same?” Still, the convenience won me over. When that error showed up I braced for a long, painful repair dance. Instead, the support team was actually helpful. They called it a communication glitch, arranged a repair, and the tech — Kaung — was calm, explained what was wrong without jargon, and fixed it quicker than I expected. Lauren on customer service kept checking in and answering my dumb follow-ups, which made a huge difference. There was a tiny mix-up with timing, so yeah, not perfect, but nothing that ruined the experience. Now the scooter runs like it did day one. My skepticism turned into relief. Would I buy again or tell a friend? Yeah — especially if you need something reliable for mobility or moving stuff around.
Good ride, terrible aftercare
insist on a phone contact or a written, verifiable pick-up appointment. My advice to the company: reply faster and own mistakes. A short apology would go a long way.
I still like the scooter when it’s working. But this whole follow-up process has made me think twice about dealing with them again.Scooter limbo, good ride, bad backup
the scooter feels solid, handles well, battery was fine, I was actually pleasantly surprised. So for a minute I thought, okay, maybe my doubts were overblown. Then it fell apart when I needed help. After a mechanical issue, suddenly the company went quiet. I’ve been chasing them for weeks — missed collection windows twice, delivery drivers not showing up on time, and I’m up to around ten emails with no real reply. At one point a rep told me over the phone they wouldn’t honor the warranty and I should fix it locally at my own cost. That stung. Later they did answer a couple times but no apology, no explanation, just confusion about orders and claims they couldn’t find my referral — felt like nonsense. It’s been approaching two months now and the scooter is still not repaired. So yeah, product-wise I was satisfied at first; customer care, though, made me doubt everything again. I’m left figuring out next steps. If you only care about the ride, it’s decent. If you expect reliable aftercare or a warranty that actually works, be warned — my experience was frustrating and slow.
About Pure Electric UK
Pure Electric UK is a United Kingdom–based retailer specializing in electric scooters and related accessories. The company sells consumer e-scooter models through physical stores and online channels, serving urban commuters and personal mobility users. Pure Electric UK also offers repair and maintenance services at select locations. It operates under the Pure Electric brand and has been associated with a network of retail outlets in major UK cities.
This information is based on publicly available data and is provided for orientation purposes only.
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Online Shop | Sport & Outdoor | Electronics
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Last update: May 2026
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Mid-ride cutouts and a whole l
I use this scooter every day to get to work — saves my back from lugging a heavy bag and honestly made commuting bearable. So when it started cutting out mid-ride (an E3 code an... Read onBy: Urban