Brussels Airlines - Overall Rating based on 17 reviews
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Unaccompanied minor flight booking
I tried to book a flight for my 13-year-old son all by himself from Copenhagen to Lyon. It was a bit of a challenge going through the booking steps, so I decided to call customer service. I got mixed messages about whether I could add on the UMNR service for the connecting flight. Even though I was told I would get a complete refund for canceling the booking, I only received a small portion of what I had originally paid. On top of that, it was tough communicating with the customer service team in Delhi due to the language barrier, which left me feeling pretty frustrated. Overall, it was a letdown and now I'm not too keen on booking with this airline in the future.
Business class flight from Singapore to Brussels via Frankfurt canceled due to schedule change.
The Business class flight I had booked from Singapore to Brussels with a layover in Frankfurt was unexpectedly canceled due to a schedule change made by the airline. Unfortunately, Brussels Airlines did not offer to rebook my flight or provide information on alternative routes. I was left in the dark regarding whether there was an option for a partial refund or if taking a train from Frankfurt was a possibility. The e-mail communication I received was poorly worded and only added to the confusion, displaying a new schedule with a minus three-hour connection time in Frankfurt. The overall experience was incredibly disappointing, and I will certainly be more cautious when booking with this airline in the future.
Flight seating arrangement
My family and I were really let down during our recent flight. We splurged on premium seating, only to end up sitting apart during the whole flight. We tried talking to the airline staff about it, but we didn't get any real compensation for the hassle. The way we were treated doesn't make the airline look too good, and it definitely put a damper on our whole trip.
Flight experience, damaged luggage
I had a really bad time with the customer service folks at this airline. My luggage got messed up on my last flight and even though I did everything I was supposed to - filling out a complaint and asking for my money back - they've been pretty useless. I filled out a form online, called a bunch of times, and was told I'd be getting a call about getting my refund, but I haven't heard a thing. It's super frustrating how they don't seem to care or take responsibility for fixing this.
Flight trouble
Man, let me tell you, that airline gave us such a hard time! Me and my buddy were just trying to catch a flight from one spot to another, but they hit us with that "too many people" excuse. We were totally bummed out, had to wait forever to get it all straightened out. And then, when I tried reaching out to them afterwards, they didn't even bother replying! It's just not right, you know?
Flight booking disaster
My time with this airline was a total disaster. I had booked a bunch of flights, but had to postpone them because of visa problems. Even though the tickets were supposed to be non-changeable, I decided to ask if they could maybe help me reschedule. Belinda from the customer service office in Kampala said she could help, but it was all talk. Every time I tried to check back on what was promised in the emails, she was nowhere to be found. The lack of communication and support was really upsetting. I wouldn't even suggest this airline to my worst enemy.
Flight change costs, poor communication, expensive return ticket
My experience with this airline was just terrible. I had to change my flight and the fees they charged me were so high, it was ridiculous. The customer service was awful – they kept saying they'd call me back but never did. And then I had to buy a whole new ticket for my return flight, making it the most expensive flight I've ever taken per mile. It was a really bad experience that I wouldn't wish on anyone.
Flight booking with extra legroom seats
My recent experience with booking a flight through Brussels Airlines has been so frustrating. My wife and I reserved tickets for a flight from Heathrow to Dakar in Senegal with a layover at Brussels airport. I'm tall, so we shelled out extra cash for seats with more legroom on the Brussels to Dakar leg. But, three times since booking, we've been moved to standard seats, which are super uncomfortable for me on long flights. Despite reaching out to the Brussels Airlines UK service team each time, the problem hasn't been fixed. It's a letdown that the support team kept saying they'd sort it out, but here we are. They've told us to try our luck with the airport booking staff to get the seats we actually paid for. It's crazy to me that such a basic issue like assigning a paid seat is still a struggle for the customer service crew. In all my years of travel, always opting for extra legroom, this is the first time this has happened. It's frustrating to pay for something and not get what was promised, despite all our efforts to fix it.
Cancelled flight, still waiting for refund
I canceled my flight with this airline back in December and it feels like it's been forever and still no refund! They're just holding onto my money and ignoring my emails. I really need that money back, like right away.
Flight from Manchester to Accra
This was my first time flying from Manchester to Accra and let me tell you, it was pretty decent overall. The flight time worked out well for me and the price was competitive, which is what caught my eye when I was choosing which airline to go with. The service on the flight was good - the staff were attentive and they had a decent entertainment system to keep me entertained during the long haul. But let me tell you, the airport facilities in the 'Africa' terminals were a letdown. There weren't many food and drink options, only one shop available. That was a bummer because I was hoping for a better layover experience.
Purchased a flight ticket
I recently booked a flight with this company, and three days before my trip, I received an email saying that the flight was canceled and they offered a refund. I freaked out and end up booking a more expensive flight with another company. However, the next day I got another email saying that the flight was actually not canceled and I couldn't get a refund. When I reached out to customer service for help, they said they couldn't do anything since the flight was still on. The way they treated me was so bad. I won't be using this company again for sure. Just a heads up to anyone considering them.
Flight from Brussels Airlines to Monrovia
I recently took a flight with this airline from Brussels to Monrovia and it was awesome! The service was great and the crew was really nice. I always enjoy when they hand out snacks from Belgium, but I do miss having chocolates before landing. The selection of movies on the plane was a bit dull though, they should definitely up their game.
Long wait for check-in
The customer service was terrible! The people at the front desk were so unprofessional, it seemed like they never even talked to any passengers. They were just there, like they had no clue about how to help customers. The flight attendants were not any better - they were just plain rude! They made me feel trapped, like I was in some kind of prison. This was my third time flying with this airline, and things seem to be getting worse each time.
Flight experience from CPH to Brussels
My last time flying with this airline was a total letdown. The flight from CPH to Brussels was a complete mess. We got stuck waiting for hours because of a busted engine, and ended up being rerouted to Munich before finally getting to Brussels, a whole 12 hours later. The trip back from Brussels to CPH wasn't any better, with a bunch of delays messing up my plans and making me late by almost three hours. This kind of back-and-forth and not sticking to the schedule is just not cool for an airline.
Worst airplane experience
I had the worst flight ever with this airline. They decided to board us during a snowstorm and we ended up stuck on the plane for 5 hours without taking off. They wouldn't even let us leave the gate! After 3 hours, all they gave us was a tiny waffle and a couple of glasses of water. Can you believe they had the nerve to sell sandwiches instead of giving us some for free as an apology?<br><br>And the cherry on top? They didn't even put my bag on the plane, so now I'm dealing with lost luggage. Ugh, what a mess.
Lost luggage investigation
I would definitely recommend avoiding this airline! I had items go missing from my checked luggage back in January. It took them a whole 3 months to "investigate" and then they turned around and denied any responsibility for the loss. Needless to say, I won't be flying with them ever again!
Positive Experience with Brussels Airlines
I recently flew with Brussels Airlines for the first time and overall, I had a positive experience. The booking process was easy and straightforward on the website. The flight itself was comfortable and on-time. The in-flight service was also good, with friendly and attentive staff.
One aspect that I particularly appreciated was the variety of in-flight entertainment options. There was a good selection of movies, TV shows, and music to choose from, which helped to pass the time on the long flight.
However, one downside was the baggage fee. I was not aware that there would be a fee for checked baggage and it ended up costing me more than I had anticipated.
Overall, I would recommend Brussels Airlines to others. They provided a comfortable and efficient flying experience, and the in-flight entertainment options were a nice touch.
Review with most votes
Positive Experience with Bruss
I recently flew with Brussels Airlines for the first time and overall, I had a positive experience. The booking process was easy and straightforward on the website. The flight i... Read onBy: Caroline Wehner