HomeAway - Overall Rating based on 20 reviews
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Refund issue
I can't believe this! I thought I had rented this amazing place and already paid for it, but turns out it was already taken by someone else! Such a rip off! And now they're refusing to give me a refund. I'm really mad, this is totally unfair. I just want my money back!
Vrbo booking experience
My experience with Vrbo was a real headache. When I first booked a B&B through Vrbo for a trip in May, everything seemed fine, even though I got different reference numbers in emails from both Vrbo and the host. But when I needed to cancel the reservation shortly after booking, that's when things went downhill. Even though Vrbo and the host both confirmed the cancellation, I thought it was all settled. However, in May, I got an email confirming my booking and giving me instructions for my stay, even though I had canceled. Turns out, Vrbo still had my credit card info and charged me for the cancelled booking, putting me over my credit limit and hitting me with a penalty charge. The blame game between Vrbo and the hosts only made things worse. It took 5 days to get a refund, with Vrbo treating it like a new cancellation. It was a stressful and expensive ordeal that left me questioning the security of my personal info with Vrbo.
Cottage booking issue
I recently booked a cottage for a weekend getaway, and man, it was a total disaster. The host at the property wouldn't let us in and tried to cancel on us last minute. We reached out to customer service for help, but all they did was send us an email promising a partial refund if we found another place to stay. They didn't even help us find a new spot! And to top it off, the host faced no consequences - the property is still up for booking! How can this company treat its customers so poorly? If you're considering booking with them, seriously reconsider and make sure you've got a backup plan just in case things go wrong.
Payment issue after hosting
What a scam! I hosted some guests on this platform, and let me tell you, it's been a total nightmare trying to get my payment. It's been over a week now and still no sign of the money I'm owed. They take money from the guests but then don't pass it on to us hosts. It's completely unacceptable and just downright dishonest. I'm definitely not going to be using this platform ever again!
Stay Troubles
My recent stay was a total mess. I had a bunch of problems come up in the 15 days I was there, and it all started on day five. I tried to get some help from customer service, but they were not helpful at all. When I asked about changing my reservation, they told me I'd have to pay again and wouldn't give me a refund for the rest of my stay. That's just not cool, they should care more about making customers happy.
Reservation scam
Oh man, let me tell you about this crazy situation I got into last year. So, I found this amazing vacation rental in Hawaii in an ad, right? I talked to the owner, booked it, all seemed good. To save some cash, I went ahead and did the whole deal myself – signed a contract, made an online payment through my vacation rental account. Saw the dates were set on my account, so I thought, "Cool, we're all set." Fast forward to when my fam and I, including my 5-month-old baby, got to Hawaii, and guess what? Total radio silence from the owner. Turns out we got scammed, big time.
So, I contacted the vacation rental company, showed them all the proof and filed complaints. They were like, "Don't worry, we'll give you a voucher for the 11,000 euros you lost." But here we are a year later, and still nothing, no voucher, despite me bugging them about it. They keep asking for a screenshot of the voucher promise, but I can't find it anywhere on my account. It's ridiculous, especially since they had that reserved status and booking number on their listing. I never got my money back, no voucher, nothing. My lawyer is pushing me to take legal action against them, and honestly, I'm considering it. What a mess, right? Can you believe how shady some people can be?Misleading property listing
This company is a complete scam. The host straight up lied about the property in Barbados and when I tried to leave and get my money back, she said no way. The host even changed the listing to try and hide their lies. I called customer service several times, but they couldn't do anything and didn't address the deceitful listing. It's obvious this company is all about taking advantage and only cares about raking in money from guests without taking any responsibility. The fact that VRBO did nothing about it is just awful and I don't believe things will improve. I suggest avoiding this shady company altogether.
Reservation dispute
So, I had this problem with a reservation I booked online. I needed to change it during the free cancellation period. The host refunded me for the nights I changed, but they didn't adjust the taxes and fees. Because of that, I got hit with an extra $600 in charges, which I think is not fair. I tried contacting customer service several times, but I still haven't gotten a good solution.
Tax exempt reimbursement issue
I just wanted to share that I booked a stay through this rental platform and ran into a big problem trying to get reimbursed for the tax exemption I should've gotten. I gave them all the paperwork they needed, but they're taking forever to issue my refund. It's pretty annoying and honestly not cool, especially when Airbnb, their competition, does it quickly and smoothly. I deserve better customer service and for them to follow the rules.
Vacation stay booking
I had the worst time trying to book a vacation stay! The prices on other sites were fine, but when I ended up on this one, they were through the roof! And the way they messed up the prices for longer stays was just ridiculous. It seems like they're trying to scam people! I reached out to their support but never heard back. Such a disappointment!
Inaccurate Pricing Search
The search function on the website isn't very accurate when it comes to showing the total cost of rentals. When you first see the price it doesn't include extra fees like host fees and cleaning fees, so customers end up surprised by the final amount. And the refundable deposit policy can cause disagreements and be a hassle for people renting the space.
Vacation booking
I booked a vacation not too long ago and was told I could get a full refund if I canceled before a certain date. But when I had to cancel because of some unexpected things that came up, it was a mess trying to get my money back. I tried reaching out in different ways, but no one got back to me, and I was left feeling really let down and annoyed.
Scamming landlord
I am just shocked by how this website allows landlords to scam guests by saying they caused damages without having any evidence to back it up! The customer service and protection for guests is seriously lacking. It's just not fair at all!
My stay experience
My experience as a guest using this platform was really terrible. I had a lot of problems with the booking process, like getting switched to instant booking without me agreeing to it, which led to an unauthorized guest staying in my place. When I wanted to cancel the booking, they charged me a cancellation fee, which wasn't right at all. The customer service people I talked to could hardly speak English, which made it even harder to fix any problems. After going through all of that, I decided to delete all of my listings from the platform and haven't regretted it. I would definitely suggest avoiding this service.
Recent stay in Dallas, Texas
I just used this service for a trip to Dallas, Texas, and it was really great. The app was easy to use and helped me find a place in the perfect spot. Checking in was easy and the place was all set for us when we got there. I know it might not always be this smooth, but I had a wonderful stay and would definitely use this service again next time.
Fraudulent property scam
I recently booked what I thought was the perfect vacation rental through this website, but it turned out to be a total disaster. The place I thought I booked wasn't even real, and I was left stranded in a town with nowhere to stay. As if that wasn't bad enough, someone called me pretending to be from the company and asked for my bank info! When I tried to get help, their customer service was absolutely useless. They just kept telling me to wait until "check-in" time, but never actually helped me. It was a total nightmare and I felt let down and frustrated. Don't trust this platform, it's not worth it.
Bees in walls
We got to the rental and there were bees in the walls! We let the owner know and they tried to find us a new spot, but in the end, we just stayed at a hotel. It took almost a week to work things out with the owner and we did end up getting some money back, but not the whole amount. They didn't really explain why. The owner even said this kind of mix-up wouldn't have happened with a different rental site.
My bad experience with a vacation rental
I thought I had found a really great vacation rental online, but it turned out to be a total scam. They took my money and the property wasn't even available. Now my credit card is tied up for a week and I can't even reach the host to cancel the reservation. It's a complete mess!
Bad experience with online reservation
I tried booking a place online, but the host was nowhere to be found and I had to scramble to find somewhere else to stay. The host completely ghosted me, didn't respond to any of my messages or calls, and to top it off, the phone number VRBO provided turned out to be fake. Not a great experience. I would recommend steering clear of both the host and the platform.
Most beautiful and exotic beach stay ever
Homeaway is a dream service, I say, they have specialization in providing these dream houses you either see in movies or magazines.
Even there is a budget range you can go for. I have been to so exotic beach house. The days went there with my wife was one of the most memorable. we went for our honeymoon, it is out of the world.
Waking up next to your beautiful wife, next moment you see the beach at your front, a landscape. They have great collection of such beautiful houses around the world.
About HomeAway
Yes. HomeAway was a vacation rental marketplace that allowed homeowners to list their properties for short-term rentals as an alternative to traditional hotel accommodations. It connected property owners with travelers looking for places to stay in various destinations around the world. The platform featured listings for a wide range of properties, including houses, condos, and cabins. HomeAway was founded in 2005 and grew quickly, acquiring several other vacation rental companies. In 2015, it was acquired by Expedia Group, a leading online travel shopping company, for approximately $3.9 billion. Following the acquisition, HomeAway continued to operate as a brand under the Expedia Group umbrella, but it was gradually merged with Vrbo (Vacation Rentals by Owner), another vacation rental platform owned by Expedia. The transition aimed to streamline the branding and operations under the Vrbo name, effectively phasing out the HomeAway brand in favor of a unified global platform.
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Contact Information
1011 W 5th St #300
78703 Austin
United States
📧 vacationreviewsvrbo@vrbo.com
Categories HomeAway
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Seite online seit: March 12, 2024
Letzte aktualisierung: November 29, 2024
Review with most votes
Most beautiful and exotic beac
Homeaway is a dream service, I say, they have specialization in providing these dream houses you either see in movies or magazines. Even there is a budget range you can go for... Read onBy: Tori Wilson