Hotelplanner - Overall Rating based on 22 reviews
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Helpful Irene
I called this place for help and they answered immediately! The lady I spoke with, let's say her name was Irene, was really friendly and supportive. She addressed all of my questions without making me feel stupid for asking. It was like having a super cool older sister looking out for me. I'd definitely suggest keeping her contact on speed dial, no joke!
Last minute hotel room booking
Jairo/James really came through for me by finding a room for me in Radcliff, KY on such short notice. He was fast, friendly, and knew his stuff, which made everything go super smoothly. I'm really grateful for his help in getting me a place to stay. Thanks again!
Quick and sweet service
I just got off the phone with someone from the package center and man, they were awesome. Super nice, polite, and knew their stuff. They totally brightened my day with their warmth and friendliness. Ali is seriously the greatest phone rep around!
Best rates found
HotelPlanner.com really does have the best rates available. I was surprised to see that even with the discounts on the hotel's website, the prices were still lower on HotelPlanner. The website was easy to use and made it simple for me to search for and compare hotels. Booking was easy and stress-free, and I liked the detailed info about each hotel. All in all, using HotelPlanner was a great experience and I'll definitely use it again for my next trips.
Bummer reservation fail
Me and my family were so pumped for our trip and we booked a hotel through this site. But when we rolled up, they didn't even have a room ready for us! I was so frustrated, like why bother booking if they can't even save us a spot? We had to scramble last minute to find a new place to crash and it was a total nightmare. They better cough up my cash real quick.
Booking a room
The booking process was such a hassle and took forever. It literally took me five hours to actually get a reservation. One of the agents was really nice and helped me out when my payment method wasn't working, but the other three were super rude and defensive. They were convinced that the problem was on my end, not theirs, even though my bank confirmed that everything was okay on my end. And to top it off, the price of the room kept changing multiple times in just a 10-minute chat, which was so confusing and unprofessional. It was just a really bad experience overall.
Cheaper hotel stay
The woman recommended that I reach out to the hotel directly to speak with the front desk staff, and you know what? They ended up giving me a discount since my wife is having surgery close by. Yay for discounts!
Travel voucher issue
Yeah, so I had this voucher for a hotel, right? But when I tried to use it, they said I still had to pay. I was so confused because I thought the voucher covered it all. Long story short, I ended up having to pay $590 that I wasn't expecting. I did everything they told me to with the voucher, but no luck. Such a letdown, you know?
Rate comparison hotel booking
I just used a rate comparison website to book a hotel room and it went really well. I found the best price for the hotel I wanted and I liked being able to choose a refundable rate just in case. In the past, I've had some bad experiences with third-party sites not actually booking my room when I arrived, so I was a bit worried. But this time everything worked out. I even called the hotel just to double-check and they said my reservation was all set. Overall, I'm happy with how things went with this rate comparison website.
Travel accommodation help
After a really hectic day of traveling with flights getting delayed, missing connections, and flights getting canceled, things got even more stressful when we couldn't find any hotel rooms available. Thankfully, we got in touch with Michael from Hotelplanner and he really went the extra mile to help us out. He was super helpful, he found us a room, broke down all the costs involved, and even booked it for us while we were still on the road. Michael wasn't just nice and understanding, but he also showed a lot of professionalism that made us feel relaxed even with all the craziness going on.
Group reservation cancellation
I was really disappointed with the whole overbooking situation at the Sonesta Hotel. Nobody even bothered to tell the other members of my group ahead of time. When I tried to get some help, both the Hotel Planner and the Sonesta Hotel were just pointing fingers at each other. And to top it all off, no one offered any kind of compensation for the inconvenience. The representative I spoke to while planning another trip was also really rude. Needless to say, I won't be using their services again.
Quick, user-friendly experience
We've always had a good experience with this service. It's super fast and easy to use, so we don't have to go to different websites. It really has everything we need all in one place.
Hotel booking
I gotta be honest, my experience with the staff at this hotel was really disappointing. The service was just okay, they didn't really try to make me feel at home or well taken care of during my stay. The whole booking process was confusing and disorganized, which made it a pain to make a reservation. And when it came to the prices, they were way too high for the kind of service I got. Overall, my experience didn't live up to what I was hoping for and left me wanting more.
Booking hotel room
The website had rooms at the hotel my husband wanted to stay at, but when I called the phone center, the agent said they were all booked. So, I went back to the website and managed to book a room from the choices provided. It was smooth sailing on the website, but the call center didn't seem to know what rooms were actually available.
Patience, understanding, commitment
The folks working at this hotel were really patient and totally got what I needed. They were super dedicated to making sure I was happy the whole time I was there. They didn't just do the bare minimum - from the moment I arrived to when I left, they went out of their way to make sure I had a great stay. I'll definitely be coming back to stay here again because their customer service was top-notch.
Unauthorized Credit Card Charges
I had a pretty crappy experience with this service recently. They went ahead and charged my credit card without even asking me, plus they didn't bother mentioning the extra $7.99 per reservation fee. Like I get that businesses gotta make money, but I expect them to be upfront and keep it real with me about costs. The lack of communication and those surprise charges really got me annoyed and let down. So I decided to just cancel my reservations and went straight to booking with the hotel instead. And you know what? It was a way better experience.
Room reservation prepayment issue
I had a pretty bad experience with this company recently. I booked a room and got charged upfront, which I didn't know about. When I found out, I canceled right away and was told I'd get all my money back. But when the refund hit my account, it was only half of what I paid in advance.
Efficient reservation process
Making a reservation was a breeze! The website was super easy to use, showing all the prices right up front. I didn't have to deal with any hidden fees or extra steps to finish booking, so everything went smoothly. I really liked how simple and clear the booking system was, it gave me peace of mind when choosing this service.
Booking experience
At first, I was pretty happy with the customer service I got from Solome. She was really helpful and patient when I was booking. But then I found out that the service charges me instead of the hotel, which doesn't seem right. It kind of turned me off. Even though Solome was great, I probably won't use this service again because of that.
Quick booking for upcoming trip
I just booked a hotel through this service for an upcoming trip, and I have to say I was really disappointed. The person I talked to was nice at first, helped me find a hotel in the area I was going to, but when I got there, it was a whole different story. The hotel was super old and looked like it hadn't been taken care of, my room smelled awful and gave me a headache right away. It seemed like they didn't even bother to check the reviews to let me know what the place was like. I definitely wouldn't suggest that hotel to anyone, for any reason.
Review with most votes
Excellent services
Only company what we never changed since 2016 If remove some issues during starting month of pandemic days ,no issues so far Best pricing and best accomodations not only in Eu... Read onBy: Freddy