Hotelplanner43 reviews
This score is based on 43 genuine reviews submitted via US-Reviews since 2021.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.No-fuss booking
Really smooth, not flawless though — booking was easy, he actually listened; found him via friend's tip, tipped $10.
The calm fixer
Saw Edgar on a friend's post; when he calmly fixed my last-minute date change—no fuss—I knew I was sold.
Calm, steady help
Saw his flyer at the senior center— I asked him to help with coordination tasks, he was patient, double‑checked what I needed, delivery was on time, I felt relieved.
Quick, helpful booking
Booked a room through Mariel — quick, clear, and she sent confirmation right away. Better than some past bookings, I'd call again.
Saved my last-minute trip
Called to book a last-minute room at Red River Inn, Clarendon — Mariel sorted it fast, I felt relieved, actually really helpful.
Steady, understanding help
He was patient and dependable — felt relieved. I saw him on a neighborhood board after a friend recommended him; he listened carefully, repeated requests, adjusted for my motor coordination.
Found a cheaper option
Pedro helped me book two rooms for an October holiday weekend. The first option was way too pricey, so he found a cheaper alternative and explained the differences. It saved me money. Used it for a quick couple getaway—calm, straightforward service, pretty glad I called.
Not what I expected
Right when I rang, half-expecting the usual runaround from hotels, Miguel calmly ran through check-in/check-out times and actually asked if I had questions — and meant it. I needed a no-surprise booking after a last-minute cancellation, so that bit made me relax. Felt good about reserving.
Sorta relieved it worked
I almost didn't try Hotel Planner — saw it on a travel forum after a friend mentioned it, and I was skeptical about booking through a middleman. They notified me when Sea Garden Inn canceled, canceled my Days Inn hold, and rebooked me at Ocean Palms for three nights in Nov–Dec 2025. Pretty grateful, actually.
Saved by a patient agent
warm, efficient, no fuss. Not flawless (the original form was buggy), but her tone and patience made it work and I left very relieved.
A small delay, big help
Felt like collapsing when we dragged in after nearly 30 hours of travel — checked in, waited maybe fifteen minutes, but honestly the guy at the desk (Juvenal) fixed everything. He was calm, helpful, got us settled fast, and the room was what we needed. Started using it right away that night; overall great service and on-time delivery of what mattered.
Saved my trip, surprisingly
canceled my Days Inn booking too and rebooked a three-night stay at Ocean Palms for Nov and Dec 2025. Quick, a little funny, I'd recommend checking dates twice.
Small hiccup, turned out fine
I needed a van for a last-minute move; bad back, couldn't risk lifting. The first guy on the phone was helpful, but when I rang back five minutes later to add insurance they said it couldn't be done. I was annoyed about the cancellation charge too, thought it'd be small but the contract showed a full night. Still, the crew turned up on time and helped as promised, so I was relieved and grateful it worked out.
Booked, annoyed, then sorted
Right in the middle of a work trip I called the hotel, after the first agent was very helpful I rang back five minutes later to add trip insurance and was told it couldn’t be done. I’d assumed cancellation meant a small fee, but the emailed contract said the whole night would be charged. Annoying at first, but customer support ended up explaining and fixing some things, and check-in was smooth. I use places like this on short business stays.
Almost lost it, then relief
I booked at Beau Rivage, nervous because past companies charged me without warning. They did change my reservation and put a deposit on my card, which sent me into email-sleuth mode. After a couple calls and a refund showing up, I finally relaxed. Not perfect, but when they fixed it and said sorry, I felt relieved and oddly amused.
Finally fixed, phew
they fixed it — and I’m actually relieved. I needed help because my card was charged and a reservation got switched without me knowing (big headache at Beau Rivage). After some back-and-forth the team sorted the deposit, corrected the booking and emailed confirmations. It wasn’t perfect, there were hiccups, but overall they owned it and made things right. Glad I pushed for it.
Quietly reliable help
I first spotted Brittany when I called about my M6 booking — a colleague told me to reach out to her. She walked me through the details calmly, answered my picky questions and didn't rush me, which really helped. Follow-up and the delivery coordination came through on time. Not flawless — there was a small timing glitch — but overall solid, professional and genuinely helpful. I'd ask for her again.
Mid-coffee panic turned smooth fix
I was halfway through my morning coffee ritual when the payment failed — cue mini panic, because I use this machine every day. The rep, Bridgette, was calm and guessed it might be card protection, which made sense. Turned out to be fraud and my cards got frozen; awkward. She didn’t hound me though, waited until after the weekend to check back, super patient. Delivery itself was quick and the grinder arrived in one piece, so I’m relieved and honestly grateful. Felt looked-after, and now I can make coffee in peace.
Late-night lifesaver
I was half panicking when our flight changed and we needed two rooms last minute - total chaos. Jennifer calmly took over the phone, asked questions, and actually found clean rooms nearby; she kept checking availability and even called back twice so we didn't have to wait on hold. Honestly, that's rare - I've dealt with other companies where they shrugged and left you hanging. Her follow-through and friendly tone made a big difference, you know? My husband and I still laugh about how smooth it felt after the stress. Big thumbs up to Jennifer, she knows how customer service should be done.
Got the refund, eventually
In the end I got my money back, so I'm okay with it — barely. After an online form, a long email, and two phone calls I finally had that weird "Refund Protection" fee reversed. It shouldn't have taken so long, and honestly it made me wary of third-party bookings and Expedia for a while, even though I've had good luck with other sites before. Michael was actually really helpful and polite, found me a room and stuck with it. Not perfect — the process felt messy and they even spelled my name wrong (it's Colleen, not Colleeene) — but at least it worked out.
About Hotelplanner
Yes, HotelPlanner is a company specializing in providing online services for group hotel bookings and individual hotel stays. The platform facilitates the negotiation of hotel rates and accommodations for large groups, making it a popular choice for event planners, sports teams, corporate meetings, and weddings, among others. Founded in 2003, HotelPlanner combines technology with a team of professional planners to offer competitive rates and customer service in the group travel market. Over the years, it has become one of the leading platforms in the industry, serving a global clientele.
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Contact Information
205 Datura St 10th Floor
33401 West Palm Beach
United States
Categories Hotelplanner
Page Statistics
Last update: November 2025
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Review with most votes
Excellent services
Only company what we never changed since 2016 If remove some issues during starting month of pandemic days ,no issues so far Best pricing and best accomodations not only in Eu... Read onBy: Freddy