Hotelplanner Reviews
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Reviews (22)
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Room reservation prepayment issue
I had a pretty bad experience with this company recently. I booked a room and got charged upfront, which I didn't know about. When I found out, I canceled right away and was told I'd get all my money back. But when the refund hit my account, it was only half of what I paid in advance.
Booking experience
At first, I was pretty happy with the customer service I got from Solome. She was really helpful and patient when I was booking. But then I found out that the service charges me instead of the hotel, which doesn't seem right. It kind of turned me off. Even though Solome was great, I probably won't use this service again because of that.
Quick booking for upcoming trip
I just booked a hotel through this service for an upcoming trip, and I have to say I was really disappointed. The person I talked to was nice at first, helped me find a hotel in the area I was going to, but when I got there, it was a whole different story. The hotel was super old and looked like it hadn't been taken care of, my room smelled awful and gave me a headache right away. It seemed like they didn't even bother to check the reviews to let me know what the place was like. I definitely wouldn't suggest that hotel to anyone, for any reason.
Review with most votes
Excellent services
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