Let me tell you about the HORRIBLE experience I just had with Ourdoorsy. I rented an RV from a local owner, George Llard, order number 2082940, telephone (text only) number 720-513-4266, through Outdoorssy (real company?)
The owner told me I could pick up the RV but Outdoorsy gave me no option to click this preference so I messaged Outdoorsy. They DO NOT get back with you before 4-5 days and they DO NOT read the questions you send them. This was my experience. So I messaged them repeatedly.
Then I messaged George, He told me to call them with the order number so I did. No one answered. I have called Outdoorsy over 15 times and no one ever answers the phone. When they did message me (after another 4-5 days), they had not read my message and they wanted my contact information.
I gave it to them but the issue was never resolved. They took off the delivery fee but I asked them when I would know the address I was to pick up the vehicle from. They could not even give me a timeframe in which they would fill in this vital, yet missing information. Now, some would say "just wait, they'll get around to it before it is time to pick it up."
Here is my dilemna - they only gave me a certain amount of time to cancel and receive back my reservation money, the time for which would have expired if I had done it that way. Now, if a company is legitimate, would they not want to make their customer feel comfortable with a transaction? And, if they were not legitimate, might they treat their customer in this manner? You bet!
So, the owner cancelled my booking because I asked for the address to pick up. There is something rotten in all of this. I definifely would not recommend Outdoorsy, nor anyone who offers their RV through Outdoorsy.