Prestigia Reviews
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Reviews (32)
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Reservation mishap
I was really surprised and kind of upset when I found out just a few days before my trip that my reservation at a four-star hotel got mixed up with a two-star hotel that had a similar name. It was a huge letdown and totally not cool, especially since I was really looking forward to my trip. I think it's important for others to check out the bad reviews of this service before booking anything.
Refund process
I had a pretty frustrating time trying to get a refund from this place. Their website says that if you cancel within the right time frame, you’ll get your money back in 3-5 business days. But that wasn’t my experience - I canceled on the same day as booking and had to bug their customer service team constantly to actually get my refund. It took weeks of emailing back and forth before they finally told me the payment was coming.
Flagged as scam website
As a customer of Prestigia, I was bummed out when I found out that my bank, National Australia Bank, thought my purchase was from a scam website. Even though I saw Prestigia's side of the story, I couldn't give the green light for my purchase. It's hard to feel at ease turning off all credit card safeguards just to book something, you know?
Room booking
Booking a room was easy and fast, but I was kind of bummed out about the lack of details on what I was actually getting with the booking. It would've been nice to know more about the room and any extras before I confirmed everything. Like, I had no clue what the "breakfast bonus" was all about - was it a full breakfast, just some pastries, or what? Having that info ahead of time would've definitely helped me choose wisely.
Reservation cancellation
I had to cancel a reservation not too long ago, and it's been more than 10 business days now since I've been waiting for a refund. They told me I'd get it in 3-5 business days, but all I keep getting from customer service are vague answers about the finance department still working on it. This whole situation is making me doubt the company's trustworthiness and dependability.
Family vacation room booking
I recently booked a family vacation room through this company, but I ended up reserving the wrong room by mistake. I realized my error within 24 hours, so I promptly canceled the reservation and asked for a refund because it was a significant amount of money that I couldn't afford to lose. However, the company told me that the booking was non-refundable and refused to give me back the over $5000 I had paid for the week-long holiday. I was really surprised and upset by their lack of understanding and unwillingness to fix the problem. When I talked directly to the hotel, they reassured me that there were no restrictions on the room and a refund should have been possible without any problems. Even after sharing this with the company, they still wouldn't budge and kept my money, making me feel ripped off and let down. Overall, my experience with this company was really terrible, and I strongly recommend that others stay away from their services.
Amazing hotel deals
I just wanted to share how awesome my experience was with finding hotel deals on this website! The prices were really great and the customer service was quick to respond. They were super friendly and made me feel so special. I'm really happy with my experience at this place!
Easy navigation, great hotel info
The website was super easy to use - the hotel pictures were amazing and the reviews helped me decide. Everything was so clear and I found what I needed no problem.
Booking discrepancy resolved quickly
I had a little problem with my booking on this platform. I was expecting a room with two single beds, but my confirmation said there was only a double bed. So, I called customer service right away. The person on the line was able to fix the mix-up fast. They had to talk to the hotel directly to get it sorted out, and I was happy with how quickly and effectively they handled everything.
A room
WORST COMPANY AND COSTUMER SERVICE EVER
We ordered a room and a few hours later they emailed us that the order was cancelled by us, even though we didn't do such a thing. After confronting us and taking our money (about 7 days of on-going emails), they decided to partially refund us instead of giving back the whole refund or just un-cancelling the reservation. This is the worst costumer service I ever encountered, I don't wish my worst enemies to confront them, and I will never get even near this site.Hotel booking at New York for Christmas vacation
I am writing this review for PRESTIGIA.COM for everybody to be aware of the WORST experience we had and so people can AVOID and beware of PRESTIGIA.com when booking your trips.
We booked a hotel at NYC through PRESTIGIA for Christmas. Unfortunately on our t=day of travel (Dec. 24, 2022) all flights were cancelled from Charlotte NC to NYC due to severe weather conditions. I called up the hotel and explained to them our situation. The hotel staff and manager confirmed that we are not to be charged and is entitled for a full refund through PRESTIGIA. I emailed PRESTIGIA and as per their reply, they told us that they have contacted and negotiated with the hotel and the hotel declined our request for refund. This is a very much conflicting statement so I called up the hotel again, They told me, that our case is in their system and that we should be refunded as we were not charged by the hotel due to "force Majeure" and it was beyond our control. Another agent from PRESTIGA emailed us again with the same statement, that they wanted to know who I spoke with at the hotel because they said We cannot be refunded. I gave them the name of the staff and operations manager of the hotel I spoke with, but until now PRESTIGIA did not reply. My question is how com PRESTIGIA will tell me that they spoke with hotel and it is hotel who decided that we are not entitled for refund, when I called the hotel 3 times and they confirmed that I can be refunded because they did not charge us..???? any suggestions? or recommendations? So, everyone DON'T BOOK with PRESTIGIA.com, this booking site is a FRAUD, a HOAX, a SCAMHotel
Prestigia is a huge scam! Do NOT book with them. Essentially they are a third party booking agency that will sometimes book the rooms promised, sometimes not. If they dont book the hotel, you're out of luck as they've figured out a way to get around it so you can't get your money back.
It's blatant fraud/theft and a huge scam they are running globally. So sad that people like this exist and could advantage of innocent people who are moving too quickly to book travel without reading their cancellation policy.Hotel rooms
No refunds ever must be the company policy..
After doing some price compares, I found Prestigia offered the lowest rate on our group travel destination. I then referred Prestigia to my traveling group. My group purchased a total of six reservation (some with multiple rooms) at two different hotels with six months before the travel date.
Unfortunately two of us needed to cancel and change our initial room reservations. The first person canceled within 48 hours and requested a refund. She was within the cancellation period and was offered a refund. But she was never pressed for the funds and only inquired once.
I canceled one of the two rooms booked on my reservation with three months before the travel date (again within the cancellation period) and was told “due to COVID-19 refunds are taking longer to process”. Two months after the cancellation I sent several emails (because I could not reach anyone via phone) and was told it is being processed.
Thankfully, we all arrived at our hotels and the check ins went great with no issues.. Upon returning from the trip I inquired again about my refund and was told “it is being processed”. Two weeks after the trip and after several additional emails, I received a reply that my refund would posted in 2-5 days. It’s been two weeks from that email and now I four months from refund request and I still have it to receive a refund.
I contacted my credit card company and they state they could protest the charges, but I didn’t want to cancel the charge because I did receive half of the service (one of the two rooms).
This could have been a five star review do to the great prices and ease of making reservations, but I will never use them again and I am still waiting for my refund.
Review with most votes
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