Prestigia - Overall Rating based on 32 reviews
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Canceled holiday booking
I recently had a terrible experience with an online travel booking company. I booked a holiday, but had to cancel it on the same day for various reasons. Unfortunately, the company is not refunding my money, which is over $5,000. Even though I chose the free cancellation option, all I've been getting are generic email responses. I'm thinking I might have to take legal action and maybe even try a charge back on my credit card. Looking back, I wish I had checked out the company's reviews before booking, as the negative ones turned out to be true. It's so important to research a company's reputation before making big financial decisions.
Hotel booking experience
As someone who just booked a hotel online, I gotta say, it wasn't great. I found the platform on a travel website I usually use and was pretty excited about the good deals they were showing. But then, things went downhill when I got hit with an extra fee after booking. I made sure to read all the details and terms, but I still got surprised by that sneaky charge.
Reservation issue
I recently had a pretty disappointing experience with a reservation I made. I had asked for a booking with free cancellation, but then when I got the confirmation email, it said the reservation was non-refundable. When I tried to point out the mistake, they just gave me a link to make a new reservation and cancel the first one. So I followed their instructions, but I never got refunded the deposit for the first reservation. And then when I canceled the second reservation, I still didn't get a refund for that deposit either. Long story short, I ended up losing out on $150 because of their mistake and didn't get the refund like they promised within 3-5 working days. I really don't recommend using their service after this whole mess.
Room booking
I just booked a room using this site, and I was so frustrated with how they didn't make it clear about all the taxes and fees. They only showed the base price per room, which made it confusing when it came time to pay. The total charged to my credit card ended up being a lot more than what I thought it would be based on the initial price.
Accommodation booking
I can't believe the nerve of this company! I booked a place to stay, got an email and a phone call confirming everything was set. Then, five days later, I called the hotel to make extra plans and found out they had no record of my reservation. The company told me they couldn't promise my reservation was confirmed! It's been over a week and I'm still waiting for a refund for something I never got to enjoy. This is just a scam!
Electronic product
I was really let down by this company. I bought an electronic product and it wasn't what I expected, so I asked for a refund. But it's been over 16 days now and I still haven't heard anything back or gotten my money back. It's just not right and I'm shocked at how bad their customer service is. And it's frustrating that TripAdvisor would recommend a company like this.
Hotel booking issue
I reserved a hotel with this company for my trip to Spain, but when I got there, they didn't have my reservation. I got in touch with them and they explained that I was chosen for extra security checks and they sent an email (which I found in my Spam folder). When they tried to book me again, the hotel was all filled up. They said I could get a refund, but that didn't really help because then I had to find another place to stay at my own cost. It's been more than 10 business days now, and I'm still waiting for the refund to go through, even though their responses to my emails have been pretty vague.
First-time transaction
As a newbie customer, I was kinda nervous about buying stuff from this company at first. But I gotta say, I was pleasantly surprised by how quick they got me all the paperwork I needed. They really impressed me with how fast and efficient they were. However, I gotta admit, I'm feeling a little worried because I still haven't heard anything back from the hotel about my booking.
Last minute reservation adjustment
I just had to change my reservation last minute because we added someone with special needs to our trip. The team at this booking site really stepped up to help me explain the situation to the hotel. They responded quickly and were very professional. I've used a bunch of booking sites before, but none of them have shown this kind of dedication to helping their customers like this one did. I'm really impressed and thankful for the amazing service from this booking site and its team.
Reservation cancellation, refund delay
I made a reservation but had to cancel on the same day. I was told I'd get my refund in 3-5 business days, but it hasn't come yet. Customer service keeps telling me about a high volume of requests, which I think is not okay.
Hotel booking experience
My experience booking a hotel through this service was pretty good. The website gave me all the info I needed about the hotel and rates, which made it easy to choose. Paying was simple, and I got my booking confirmation right away. I liked that all the fees and taxes were clearly shown, so I wasn't surprised at check out. However, I did have trouble with the local phone numbers in the emails - they didn't work. So, I had to call an international number for customer service, which was a hassle. Also, they took longer than I hoped to answer my emails.
Quick response to requested change
I just asked to switch from a regular room to a standard room for my stay on August 24th. Customer service got back to me fast, but couldn't make the change right away. They told me they've passed on my request to the hotel for review, so now I'm just waiting to hear back.
Reservation mix-up, refund delay
I recently booked 5 rooms for 10 people in February, but in May, I found out only 3 rooms were confirmed. They then asked me to move the other 2 rooms 20 kilometers away, and later all 5 rooms as well. Adding to the frustration, the refund for the canceled rooms still hasn't been processed after 15 days, even though they were paid for back in February. Customer service has been unhelpful and keeps repeating the same unhelpful responses. I would recommend avoiding this site completely because they are not following through on their promises of refunds. I am still waiting for the supervisor call they promised, as well as my refund.
Delayed reservation confirmation
I've been waiting for my reservation confirmation for 20 whole days now, and it's just not okay! I've got my trip coming up soon, and I really need to lock in my hotel booking right away. The lack of communication and the delay in confirming my reservation is really stressing me out and making me feel unsure. I was hoping for better service and more attention to detail from a company like this. I'm crossing my fingers that this problem can get sorted out fast so I can relax and stop worrying before my trip.
Reservation mishap
I was really surprised and kind of upset when I found out just a few days before my trip that my reservation at a four-star hotel got mixed up with a two-star hotel that had a similar name. It was a huge letdown and totally not cool, especially since I was really looking forward to my trip. I think it's important for others to check out the bad reviews of this service before booking anything.
Refund process
I had a pretty frustrating time trying to get a refund from this place. Their website says that if you cancel within the right time frame, you’ll get your money back in 3-5 business days. But that wasn’t my experience - I canceled on the same day as booking and had to bug their customer service team constantly to actually get my refund. It took weeks of emailing back and forth before they finally told me the payment was coming.
Flagged as scam website
As a customer of Prestigia, I was bummed out when I found out that my bank, National Australia Bank, thought my purchase was from a scam website. Even though I saw Prestigia's side of the story, I couldn't give the green light for my purchase. It's hard to feel at ease turning off all credit card safeguards just to book something, you know?
Room booking
Booking a room was easy and fast, but I was kind of bummed out about the lack of details on what I was actually getting with the booking. It would've been nice to know more about the room and any extras before I confirmed everything. Like, I had no clue what the "breakfast bonus" was all about - was it a full breakfast, just some pastries, or what? Having that info ahead of time would've definitely helped me choose wisely.
Reservation cancellation
I had to cancel a reservation not too long ago, and it's been more than 10 business days now since I've been waiting for a refund. They told me I'd get it in 3-5 business days, but all I keep getting from customer service are vague answers about the finance department still working on it. This whole situation is making me doubt the company's trustworthiness and dependability.
Family vacation room booking
I recently booked a family vacation room through this company, but I ended up reserving the wrong room by mistake. I realized my error within 24 hours, so I promptly canceled the reservation and asked for a refund because it was a significant amount of money that I couldn't afford to lose. However, the company told me that the booking was non-refundable and refused to give me back the over $5000 I had paid for the week-long holiday. I was really surprised and upset by their lack of understanding and unwillingness to fix the problem. When I talked directly to the hotel, they reassured me that there were no restrictions on the room and a refund should have been possible without any problems. Even after sharing this with the company, they still wouldn't budge and kept my money, making me feel ripped off and let down. Overall, my experience with this company was really terrible, and I strongly recommend that others stay away from their services.
Review with most votes
Need some attention
Sorry Team Prestigia This time I am not explain how and when I used your services 2018, 2019 and 2020 Two trips to different location were fine ,nothing negative we as a family ... Read onBy: Abbas