Prestigia.com
All reviewsPrestigia.com
25% Would buy here again
All reviews (4)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Hotel Booking - Las Vegas
==> Exceeding expectation in customer service and price.
Response and Support from representatives of Prestigia.com was exceptional. The booking site was user friendly and easy to use, email confirmation with link to the booking was provided immediately following my booking. I called the hotel 3 days after my booking but was not able to get confirmation. I was worried given some negative comments I read online. I then called and sent an email inquiry about my reservation. Hamid was the representative assisting my inquiry, via phone and via email. Hamid was very courteous and friendly. He was also knowledgeable about the booking process and was ensuring me that there was no reservation issue but the normal booking process through the partner system takes up to 10 days. Hamid assured me that he would reach out to the partner and expedite the confirmation. Hamid's email response came in 30min after my email inquiry. And within 2 hours, I receive confirmation from a representative Abdelai and also the Prestigia.com, confirming again my reservation with updated reservation number. I also confirm the reservation directly with the hotel. I was relieved and happy as my concern and booking was all resolved within hour in timely manner. The response and support from the team was very prompt, effective, professional, and courteous. Overall, I am very satisfied with the excellent customer service and very competitive price - I won't hesitate making recommendations to my family/friends/fellow-travelers and will definitely use this service in the future again based on customer service and price.Need some attention
Sorry Team Prestigia This time I am not explain how and when I used your services 2018, 2019 and 2020 Two trips to different location were fine ,nothing negative we as a family couldn't notice any minus point to complain Next trip cancelled and reason know to everyone ,no issue understood I can't remember how many times I had called up ,five dozens of emails for refund But not even a positive reply I could receive
Later in July I received an email describing your money is in your wallet and wishing you all the best for fresh booking where I can use this amount
I also gone thru the reviews and hundred of reviews were of same as I stated .Please take this request on top priority and resolve them.hotel reservation deposit
Prestigia initially acknowledged that I was entitled to a refund for the deposit I made to reserve 3 rooms in Las Vegas, but after 5 months of waiting I have yet to receive my refund. This company will scam you.
Hotel rooms
No refunds ever must be the company policy..
After doing some price compares, I found Prestigia offered the lowest rate on our group travel destination. I then referred Prestigia to my traveling group. My group purchased a total of six reservation (some with multiple rooms) at two different hotels with six months before the travel date.
Unfortunately two of us needed to cancel and change our initial room reservations. The first person canceled within 48 hours and requested a refund. She was within the cancellation period and was offered a refund. But she was never pressed for the funds and only inquired once.
I canceled one of the two rooms booked on my reservation with three months before the travel date (again within the cancellation period) and was told “due to COVID-19 refunds are taking longer to process”. Two months after the cancellation I sent several emails (because I could not reach anyone via phone) and was told it is being processed.
Thankfully, we all arrived at our hotels and the check ins went great with no issues.. Upon returning from the trip I inquired again about my refund and was told “it is being processed”. Two weeks after the trip and after several additional emails, I received a reply that my refund would posted in 2-5 days. It’s been two weeks from that email and now I four months from refund request and I still have it to receive a refund.
I contacted my credit card company and they state they could protest the charges, but I didn’t want to cancel the charge because I did receive half of the service (one of the two rooms).
This could have been a five star review do to the great prices and ease of making reservations, but I will never use them again and I am still waiting for my refund.
Others also viewed
Lebua Hotels & Resorts
The best in terms of the most excellent hotels in the world, those with luxuriant suites, breathtaking views, fine restaurants and iconic roof pubs...
Onyx Hospitality
Maybe you have booked a resort at Onyx Hospitality? What was your view in the event you did? We gathered from different customers which have experi...
AirfareWatchdog
Are you having trouble with expensive airfares? Are you facing the difficulties of over luggage and last minute unpacking at the airport? If so the...
Millennium & Copthorne Hotels
Millennium Hotels and Resorts is a hotel business that treats the guest as family members, with a range that is unique of properties. Millenium and...
