All reviews of E. Rolfson
Review about: Redbox
Experience with customer service
My recent customer service experience was really disappointing. I had some problems with my order and when I asked for help, the person I talked to was straight up rude. They wouldn't let me finish my sentences, kept interrupting me, and didn't even try to fix the mistake. I was on the phone for an hour and a half, trying to stay calm, but their lack of empathy and professionalism just made me even more mad. It's just not right to treat customers like that, especially when it's something that could have been sorted out if they had just listened and helped out.