All reviews of E. Rolfson
Review about: Redbox
Experience with customer service
My recent customer service experience was really disappointing. I had some problems with my order and when I asked for help, the person I talked to was straight up rude. They wouldn't let me finish my sentences, kept interrupting me, and didn't even try to fix the mistake. I was on the phone for an hour and a half, trying to stay calm, but their lack of empathy and professionalism just made me even more mad. It's just not right to treat customers like that, especially when it's something that could have been sorted out if they had just listened and helped out.
Review about: Prestigia
Hotel booking issue
I reserved a hotel with this company for my trip to Spain, but when I got there, they didn't have my reservation. I got in touch with them and they explained that I was chosen for extra security checks and they sent an email (which I found in my Spam folder). When they tried to book me again, the hotel was all filled up. They said I could get a refund, but that didn't really help because then I had to find another place to stay at my own cost. It's been more than 10 business days now, and I'm still waiting for the refund to go through, even though their responses to my emails have been pretty vague.
Review about: One Education
Customer Service Excellence
I had a great experience working with Mr. Mark White from One Education. He really impressed me with his top-notch customer service. Even when we faced a problem, Mr. White handled it like a pro, showing professionalism and getting things sorted quickly. His communication skills were spot on, and he made sure all my worries were taken care of. I'm really grateful for his hard work and making sure I was a happy customer.