DO NOT NOOK WITH ROOMDI September 26, 2022

Do NOT make the same mistake I did and book with Roomdi! What a headache this has been. I travel frequently for business and I'd booked a room for a meeting in Miami. Unfortunately, we have a category 4 hurricane Ian soon to be impacting FL and we had to postpone our meeting. Roomdi chat was a joke and I also was unsuccessful in getting anyone on the phone, this has been incredibly frustrating. At check out, it appears that you will be penalized a cancelation fee if canceled within certain time frames, yet is extremely misleading. Basically, regardless you will be charged nearly the entire amount. It appeared at checkout I’d receive my entire booking back like other booking companies if canceled within the timeframe, but was not the case. The hotel has never heard of this company before. They are a UK company and do not recommend them. They responded back to an email that the booking is nonrefundable nor unable to be modified. Could not get any other communication. If I could leave no stars, I would!