Smartfares Reviews

: 21
48% Would buy here again

Most relevant positive review

  2024-05-27
Smooth reservation with unexpe
I was in the middle of booking my trip and everything was going smoothly until I noticed a bunch ... Read on
Quentin

Most relevant negative review

  2024-04-24
Buying tickets online
Buying tickets online is such a pain these days! There are just so many issues with them taking c... Read on
Wisoky

Review with most votes

  2022-12-08
Billets avion
Compagnie à fuite absolument ! Des voleurs ! 4 billets achetés en février 2020 , mais vols annu... Read on
Nivoix

Reviews (21)

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    Flight booking experience

    So, I recently booked a flight through this service and I gotta say, it was a pretty positive experience. What I really liked was how easy the website was to navigate. Everything from prices to selection options was all right there on one page, which made it super easy for me to compare and make a decision. Oh, and when I had questions, I just called up customer service and they were on it right away, answering all my concerns. The only thing I'd suggest for improvement is making the charges a little clearer. I got a bit confused with the "Baggage + Protection" charge - I thought it covered baggage on the plane but turns out it was just for protection. Hopefully that wasn't on purpose to fool customers.


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    A trusted partner

    After a very very long gap we could able to planned out trip due to pandemic threats all over world .Should go or not go , confusing situations
    Smart fares are already in our association from official reason since long time.
    Best thing is offered prices are comparatively best
    In our market.Very professional team running this company .All trips of our official colleagues place. Planned by this company,we just send a E-mail about dates ,destinations and passenger details
    No over charged matter came to our notice since 2014 .
    A company where customers trust built and then keep intact . Back team who are available round the clock to help customers ,even a message can also be left.

    Realy Bad company


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    Booking agency travel

    Hey there, I just wanted to share that I had a really great experience with this travel booking agency! They were incredibly helpful and trustworthy, which I thought was pretty awesome. At first, I was a bit nervous about booking online because you never know, right? But these guys really stepped up and delivered for me. They helped me get the best deal and made sure everything was on the up and up. I'm so grateful to them for making my trip easy and stress-free. I'll definitely be going back to them in the future!


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    International flight purchase

    My experience booking my international flight was great. The website was easy to use, I didn't have any problems finding what I needed. The ordering process was simple and there weren't any surprises. The price was fair compared to other options I checked out, so I felt like I got a good deal. After I bought my ticket, I quickly got all the info I needed and had no trouble accessing my reservations. Overall, I was really happy with how everything went and I would definitely use this service again.


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    Smooth reservation with unexpected charges

    I was in the middle of booking my trip and everything was going smoothly until I noticed a bunch of unexpected extra charges at the bottom of the booking page. It was like a total surprise! They were asking for an extra $125, and I was not having it. I immediately called the customer service number, and luckily the person who answered knew exactly how to fix the issue. They got rid of those charges super quickly! Crisis avoided, thank goodness. Crisis. Avoided. 😅


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    Quick and simple booking process

    I had a really easy time booking my travel on the website, everything was explained well and it was super straightforward. The prices were fair and I liked how transparent everything was. I'll definitely use this service again next time.


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    First flight booking

    I recently booked my first flight with this company, and I must say, I was pretty impressed! The prices were really good, and I even snagged a great deal. The only downside was that the prices were in Canadian dollars, which were a little different from the US dollar exchange rate. However, overall, I was pleased with my purchase.


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    Quick and easy booking process

    The booking was pretty easy, but man, that survey at the end was annoying. It kinda felt like it was in the way of me getting to my booking info. Still, I liked how simple it was to find and book my flight, and the prices were fair.


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    Buying airline tickets

    Buying plane tickets can be kinda confusing sometimes, but Trustpilot really made it a breeze. Their website is so simple and user-friendly, I was able to make all my travel dreams come true.


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    Buying tickets online

    Buying tickets online is such a pain these days! There are just so many issues with them taking credit cards. It's almost like they don't even want me to give them my money. Frustrating!


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    Overcharged for my booking

    I was really hyped to book my trip and found an awesome deal on the website. But then, after booking, they ended up charging me more than the price that was advertised! Like, seriously, that's not right! I was thinking I was getting a steal, but it turns out I got scammed. Super not cool.


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    Flight ticket reservation

    I can't believe how incompetent and frustrating this company is. I booked a flight ticket and never got a confirmation for my reservation. When I contacted customer service, they told me the purchase didn't go through, but they already took the money from my account. It's crazy that they can take your money and not give you the service you paid for. I tried to get a refund, but they blamed it on "tariff issues" and said they would reimburse me. It's been more than three days and I still haven't seen my money. Smartfares keeps blaming the bank, and the bank says they haven't received any funds either. I feel like I've been scammed and I'm sure they're doing the same thing to other customers.


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    Flight ticket cancellation

    I just bought a plane ticket for my upcoming trip, but then four days later, I got a message saying my ticket had been cancelled. My flight was supposed to be the next day, so I called the airline and they said they had no record of my reservation. It was super annoying and not cool, especially since I had already planned everything for my trip. I definitely won't be using their services again.


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    Allegedly Air Fare

    This website is a total scam. Any positive reviews must have been written by the company itself. I booked a trip from Hawaii to Vietnam four months in advance. Two days before I was supposed to leave, I noticed with no help from SmartFares that one of my connecting flights had changed and the connection could not be made. I called them and was told that I would now have to pay a change fee. What could I say so I did. I called practically every minute for the next two days waiting for confirmation and got excuse after excuse. SmartFares never provided a new flight. I asked for a full refund and was told that everything would be refunded except the change fee and the tax. The tax, the government charge for goods or services rendered, when there was no ticket? The change fee when there was no changed flight? And then I was told I would have to wait two months to get my refund. It has been three and today after me constantly asking, I was told that the airline is denying me a refund. The airline that never provided a ticket? Scammed out of $1,300! Do not be fooled.


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    Flexible ticket option

    I can't believe this company had the nerve to offer a 'flexible ticket' and then hit me with extra fees when I tried to use it. The whole thing feels like a scam and I'm so disappointed in their false advertising. I really hope other customers don't get caught in this trap like I did. Stay away from this site, it's not worth it.


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    Cheap prices turned expensive quick!

    I was super pumped to book my flight because I scored an awesome deal on this website. But when I got to the checkout page, all of a sudden the price shot way up! They tried to tack on extra fees for luggage, even though I didn't need any. It seemed like they were trying to pull a fast one on me and get me to shell out more cash. I was really bummed because I thought I had found a sweet deal, but it ended up being pricier than I thought. That just doesn't seem right to me.


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    Baggage fees clarification

    I had a hard time figuring out how to add bags on your website. It was confusing and unclear. I didn't know if the baggage fees were included or just estimated. And then there was this weird "bag protection" thing I had to deal with when adding a bag. I wish it was clearer so I could make a better decision about my baggage.


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    Affordable fare, lack of transparency

    I just booked a flight using this service and I was happy with how cheap it was. But, I was kind of bummed that they didn't tell me about cancellation fees or baggage costs until I already bought the ticket. Even with that, my whole experience was alright. I liked the good deal, but I wish they were more upfront about everything.


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