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2 and a half hour tour in the Metropolitan art museum in New York
I didn't read other tours reviews before purchasing this tour. I read the reviews for the MET and they all said good things about the MET tour. Our guide Phil was great. He contacted me in advance where to meet and what to prepare. He even gave us advice where to get off subway and how to get there which was very useful because we wanted to take public transportation. He was on time to meet us and had extensive knowledge of the museum and their art. All of the art he showed us was something we would have missed if we went there by ourselves. We enjoyed the museum very much because of his guide and going to the MET was one of our highlights for our New York trip. It was first time for many of us. My daughter who is not so fond of museums even said that this was her favorite place in the trip.
Paris in a Day Tour with Louvre Eiffel Tower and Notre Dame
Booked for a family of 8 on Paris-in-a-day tour. Received a text 2 days out notifying that the Eiffel tower tour component is no longer available as it cannot match the timing on the tour. Why list all these go to attractions in a day when the times cannot be matched?
The tour listing entices you to book on this full packaged tour, describing to take you to all these attraction in single day only to later disappoint leaving out the "skip the line Eiffel tour" main attraction. They replied by asking us to go directly to the website and book for the Eiffel tower ourselves. Was busy season so all tickets the Eiffel tower was booked out. No support whatsoever. Travelled all the way from Australia to miss out on the main attraction on our 3 night stay in Paris is unacceptable.
Rubbing salt further into the would, they issued a the measly partial refund is US$136 for the whole group where their Eiffel tower tour listed on their website starts from $US50/adult.
If you are looking for an unprofessional tour company to 1. spoil your family holiday; 2. conduct in a misleading and deceptive manner; rip you off; and 3. rip you off; you have certainly come to the right place.Venice Highlights Tour with Gondola Ride/Rome in a Day Tour with Colosseum Arena Floor and Vatican Museums
Please use caution and be sure you will be allowed to leave before booking with this company. Matter of fact, I wouldn't give them a dime until I absolutely KNEW I was going to go. I booked tours for my husband and I with The Tour Guy and I received every refund back with the exception of this company. The wording of their website assured us of a refund and when I emailed them I was told they were processing it, then everything changed. We paid months in advance and I am now out close to $500. Meanwhile they send me emails to join them virtually to make food or see the Coliseum virtually. Not what I signed up for. They had wonderful reviews, but Covid has been hard on all of us. I can't just write this off and I don't know at this point if I will ever get the chance to go back. They are happy to take your cash, but they don't like responding to you.....buyer beware.
I never got my refund and Trip Advisor wouldnt publish my review. Claims through credit card company denied. Very dissatisfied.
2 Tours in Rome
"Does not Honor their word" Back in March our tours were cancelled due to Covid-19. We didn't cancel them, they did. We have it in writing that they would be giving us a "Full Cash Refund" due to this. Then we received an email later after I asked where our refund was that they would only give us a credit. As another customer has mentioned be very leery about using them as they have no intention of following through on their original word. STAY AWAY.
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I never got my refund and Trip Advisor wouldnt publish my review. Claims through credit card company denied. Very dissatisfied.