The Tour Guy Reviews : Share your review & read experiences

All reviews

The Tour Guy

38% Would buy here again

Reviews, complaints & experiences Write a review

Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best shop place your (online) order. Everybody together now decides which shops are worthy and which aren't!

Spotlight: What are our customers saying?

F
Fumiko
I didn't read other tours reviews before purchasing this tour. I read the reviews for the MET and they all said good things about the MET tour. Our guide Phil was great. He contacted me in advance ...Read on
E
Erna Neale
We used Carolina Orozco for private day tour if Paris one day and the next day Palace of Versaille. Caroline was excellent! Friendly, patient, helpful and extremely knowledgable. A lovely person to...Read on
L
Lee White
Booked my trip nearly 6 Months ago. Once in a lifetime trip touring Italy visiting cities and sightseeing. in Florence everything was good until this trip. We woke up at 5.30am and was at the m...Read on
P
Pete D
TourGuy cancelled my tour due to our ship arriving at a different port, even though our group made it to the correct port 30 minutes later. 1800 gone and no sign of a refund from them.Read on
R
Rodney Rookey
I purchased this tour for 2 ppl. I had my printed vouchers and even received the email conformation the day before. We arrived at the pick up site on time and we told by the tour guide that we were...Read on

All reviews (8)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    2 and a half hour tour in the Metropolitan art museum in New York

    I didn't read other tours reviews before purchasing this tour. I read the reviews for the MET and they all said good things about the MET tour. Our guide Phil was great. He contacted me in advance where to meet and what to prepare. He even gave us advice where to get off subway and how to get there which was very useful because we wanted to take public transportation. He was on time to meet us and had extensive knowledge of the museum and their art. All of the art he showed us was something we would have missed if we went there by ourselves. We enjoyed the museum very much because of his guide and going to the MET was one of our highlights for our New York trip. It was first time for many of us. My daughter who is not so fond of museums even said that this was her favorite place in the trip.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Private Day tour of Paris

    We used Carolina Orozco for private day tour if Paris one day and the next day Palace of Versaille. Caroline was excellent! Friendly, patient, helpful and extremely knowledgable. A lovely person to spend time with and we recommend her highly. She made our two day visit to Paris a dream!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    florence tour

    Booked my trip nearly 6 Months ago. Once in a lifetime trip touring Italy visiting cities and sightseeing.

    in Florence everything was good until this trip. We woke up at 5.30am and was at the meeting spot for 6.30am only to be told the local tour company (Ciao Florence) had no record of our trip.
    We spent the next hour on the phone to Ciao Florence and The Tour Guide only to be told the same thing.

    It took 7 hours to get through to the tour guy by phone and they still have not answered any emails.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Florence / Pisa - TourGuy is a SCAM.

    TourGuy cancelled my tour due to our ship arriving at a different port, even though our group made it to the correct port 30 minutes later. 1800 gone and no sign of a refund from them.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Full Day tour of Windsir Castle, Stonehendge and Bath

    I purchased this tour for 2 ppl. I had my printed vouchers and even received the email conformation the day before. We arrived at the pick up site on time and we told by the tour guide that we were not on her list. Apparently the Tour Guy subs the tour out to Andersen Tours. Her bus was full so she made us get off of her bus and left us standing at the curb. She said I would have to take it up with The Tour Guy. I have been trying for 2 days now to speak to someone with no luck. It was devastating to not see these sites and we will probably never be able to go back to the UK. Terrible company. Only really interested in collecting your money

    I would NEVER Buy here again


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Paris in a Day Tour with Louvre Eiffel Tower and Notre Dame

    Booked for a family of 8 on Paris-in-a-day tour. Received a text 2 days out notifying that the Eiffel tower tour component is no longer available as it cannot match the timing on the tour. Why list all these go to attractions in a day when the times cannot be matched?

    The tour listing entices you to book on this full packaged tour, describing to take you to all these attraction in single day only to later disappoint leaving out the "skip the line Eiffel tour" main attraction. They replied by asking us to go directly to the website and book for the Eiffel tower ourselves. Was busy season so all tickets the Eiffel tower was booked out. No support whatsoever. Travelled all the way from Australia to miss out on the main attraction on our 3 night stay in Paris is unacceptable.

    Rubbing salt further into the would, they issued a the measly partial refund is US$136 for the whole group where their Eiffel tower tour listed on their website starts from $US50/adult.

    If you are looking for an unprofessional tour company to 1. spoil your family holiday; 2. conduct in a misleading and deceptive manner; rip you off; and 3. rip you off; you have certainly come to the right place.

    I had a similar experience in London with Windsor Castle and Stonehenge Bath full day tour. I had the vouchers and even received the confirmation email the night before. We arrived at the pickup site only to find that we were not the list. We were let on the bus but then asked to leave as the bus was full. They made us get off the bus and left us standing at the curb in the middle of London. Last day of our trip so we missed Windsor Castle and Stonehenge and Bath. We traveled from the states and probably will never be able to return to GB. Devastating.

    Ive spent 2 days now trying to speak to someone about a refund.

    Spoiled our holiday


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Venice Highlights Tour with Gondola Ride/Rome in a Day Tour with Colosseum Arena Floor and Vatican Museums

    Please use caution and be sure you will be allowed to leave before booking with this company. Matter of fact, I wouldn't give them a dime until I absolutely KNEW I was going to go. I booked tours for my husband and I with The Tour Guy and I received every refund back with the exception of this company. The wording of their website assured us of a refund and when I emailed them I was told they were processing it, then everything changed. We paid months in advance and I am now out close to $500. Meanwhile they send me emails to join them virtually to make food or see the Coliseum virtually. Not what I signed up for. They had wonderful reviews, but Covid has been hard on all of us. I can't just write this off and I don't know at this point if I will ever get the chance to go back. They are happy to take your cash, but they don't like responding to you.....buyer beware.

    I never got my refund and Trip Advisor wouldnt publish my review. Claims through credit card company denied. Very dissatisfied.

    I never got my refund and Trip Advisor wouldnt publish my review. Claims through credit card company denied. Very dissatisfied.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    2 Tours in Rome

    "Does not Honor their word" Back in March our tours were cancelled due to Covid-19. We didn't cancel them, they did. We have it in writing that they would be giving us a "Full Cash Refund" due to this. Then we received an email later after I asked where our refund was that they would only give us a credit. As another customer has mentioned be very leery about using them as they have no intention of following through on their original word. STAY AWAY.


Others also viewed

Travelzoo brand logo for reviews of travel and holiday experiences

Travelzoo

2 reviews

Best travel packages are at your fingertips now! It is a wonderful thing to travel at least once in a while and skip monotony. When it comes to tra...

Onyx Hospitality brand logo for reviews of travel and holiday experiences

Onyx Hospitality

1 reviews

Maybe you have booked a resort at Onyx Hospitality? What was your view in the event you did? We gathered from different customers which have experi...

Pacific Holidays brand logo for reviews of travel and holiday experiences

Pacific Holidays

1 reviews

Joining extensive information of varied locations and outstanding relationships with associate air companies, lodging and location management compa...

Millennium & Copthorne Hotels brand logo for reviews of travel and holiday experiences

Millennium & Copthorne Hotels

1 reviews

Millennium Hotels and Resorts is a hotel business that treats the guest as family members, with a range that is unique of properties. Millenium and...