The Tour Guy

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The Tour Guy

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Spotlight: What are our customers saying?

N
Nathan
Booked for a family of 8 on Paris-in-a-day tour. Received a text 2 days out notifying that the Eiffel tower tour component is no longer available as it cannot match the timing on the tour. Why list...Read on
J
John Miranda
BE WARE!. What the Tour Guy calls free cancelation is really a voucher. Once you make a reservation you can't get you money back. I canceled my reservation due to Covig and a Level 4 Travel ad...Read on
R
Richelle Avers
DO NOT USE THIS COMPANY. This was a terrible experience. We waited for an hour and 15 minutes on site for no one to show up. We got no tour. It was a waste of money and now the company will not ref...Read on
S
Sharon Leuschner
Please use caution and be sure you will be allowed to leave before booking with this company. Matter of fact, I wouldn't give them a dime until I absolutely KNEW I was going to go. I booked tours...Read on
G
Glen
"Does not Honor their word" Back in March our tours were cancelled due to Covid-19. We didn't cancel them, they did. We have it in writing that they would be giving us a "Full Cash...Read on

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    Paris in a Day Tour with Louvre Eiffel Tower and Notre Dame

    Booked for a family of 8 on Paris-in-a-day tour. Received a text 2 days out notifying that the Eiffel tower tour component is no longer available as it cannot match the timing on the tour. Why list all these go to attractions in a day when the times cannot be matched?

    The tour listing entices you to book on this full packaged tour, describing to take you to all these attraction in single day only to later disappoint leaving out the "skip the line Eiffel tour" main attraction. They replied by asking us to go directly to the website and book for the Eiffel tower ourselves. Was busy season so all tickets the Eiffel tower was booked out. No support whatsoever. Travelled all the way from Australia to miss out on the main attraction on our 3 night stay in Paris is unacceptable.

    Rubbing salt further into the would, they issued a the measly partial refund is US$136 for the whole group where their Eiffel tower tour listed on their website starts from $US50/adult.

    If you are looking for an unprofessional tour company to 1. spoil your family holiday; 2. conduct in a misleading and deceptive manner; rip you off; and 3. rip you off; you have certainly come to the right place.


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    Normandy tour.

    BE WARE!. What the Tour Guy calls free cancelation is really a voucher. Once you make a reservation you can't get you money back. I canceled my reservation due to Covig and a Level 4 Travel advisory by the U S State Dept. That's when I found out free cancelation by their definition means a voucher for future use, not a refund. Where I come from free cancelation means you get your money back.. It cost me $617 USD's to learn my lessen. Don't bother calling them they don't answer the phone and they don't return your call. My Chase credit card wouldn't back me up so these people are free to manipulate the English language to their $$$ advantage. Go read the other reviews about how they have done this others. Don't trust these people.


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    Night boat cruise with champagne and eiffel tower

    DO NOT USE THIS COMPANY. This was a terrible experience. We waited for an hour and 15 minutes on site for no one to show up. We got no tour. It was a waste of money and now the company will not refund and will not work with us. We are very upset with this purchase. We were told they attempted to contact us several times and they never did. We have proof that they were not at the meeting point when they were supposed to be and still are not willing to work with us. Very rude. We will never be using the tour guy again.

    I apparently cannot edit my review here. The company finally after a month of this, agreed that we could get a refund. They said other people showed up for the tour we were supposed to attend and it was a weird situation we missed them even though we were in the meeting spot. (We had proof of this) We finally had a nice call over the phone and were able to resolve this and receive a refund. I am happy it was finally taken care of and they finally worked with us. Given this situation I would increase the stars slightly for service. When they called and talked with me we were able to discuss everything and get it solved much easier and the man on the phone was very sweet. I still think pricing was not great. We obviously had to book the champagne boat and Eiffel tower tour separate since we did not get our tour and we got more for less money that way.


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    Venice Highlights Tour with Gondola Ride/Rome in a Day Tour with Colosseum Arena Floor and Vatican Museums

    Please use caution and be sure you will be allowed to leave before booking with this company. Matter of fact, I wouldn't give them a dime until I absolutely KNEW I was going to go. I booked tours for my husband and I with The Tour Guy and I received every refund back with the exception of this company. The wording of their website assured us of a refund and when I emailed them I was told they were processing it, then everything changed. We paid months in advance and I am now out close to $500. Meanwhile they send me emails to join them virtually to make food or see the Coliseum virtually. Not what I signed up for. They had wonderful reviews, but Covid has been hard on all of us. I can't just write this off and I don't know at this point if I will ever get the chance to go back. They are happy to take your cash, but they don't like responding to you.....buyer beware.

    I never got my refund and Trip Advisor wouldnt publish my review. Claims through credit card company denied. Very dissatisfied.

    I never got my refund and Trip Advisor wouldnt publish my review. Claims through credit card company denied. Very dissatisfied.


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    2 Tours in Rome

    "Does not Honor their word" Back in March our tours were cancelled due to Covid-19. We didn't cancel them, they did. We have it in writing that they would be giving us a "Full Cash Refund" due to this. Then we received an email later after I asked where our refund was that they would only give us a credit. As another customer has mentioned be very leery about using them as they have no intention of following through on their original word. STAY AWAY.


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    3 tours

    **** Be Careful about using this Company ****
    I paid for 3 tours via the Tour Guy however, due to Covid I was not allowed to even leave the country. On the Tour Guy Website prior to Covid they stated free money back cancellation if within 12 or 24hours of the tour. I canceled my tours 2 months before my tours were to begin and as soon as my flight was canceled. I even have an email stating they would fully refund my money. Then the bait and switch happened. They then sent me an email stating they are not refunding any money only giving credit for future tours. Be careful using them.


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