The Tour Guy43 reviews
This score is based on 43 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Paris in a Day Tour with Louvre Eiffel Tower and Notre Dame
Booked for a family of 8 on Paris-in-a-day tour. Received a text 2 days out notifying that the Eiffel tower tour component is no longer available as it cannot match the timing on the tour. Why list all these go to attractions in a day when the times cannot be matched?
The tour listing entices you to book on this full packaged tour, describing to take you to all these attraction in single day only to later disappoint leaving out the "skip the line Eiffel tour" main attraction. They replied by asking us to go directly to the website and book for the Eiffel tower ourselves. Was busy season so all tickets the Eiffel tower was booked out. No support whatsoever. Travelled all the way from Australia to miss out on the main attraction on our 3 night stay in Paris is unacceptable.
Rubbing salt further into the would, they issued a the measly partial refund is US$136 for the whole group where their Eiffel tower tour listed on their website starts from $US50/adult.
If you are looking for an unprofessional tour company to 1. spoil your family holiday; 2. conduct in a misleading and deceptive manner; rip you off; and 3. rip you off; you have certainly come to the right place.I had a similar experience in London with Windsor Castle and Stonehenge Bath full day tour. I had the vouchers and even received the confirmation email the night before. We arrived at the pickup site only to find that we were not the list. We were let on the bus but then asked to leave as the bus was full. They made us get off the bus and left us standing at the curb in the middle of London. Last day of our trip so we missed Windsor Castle and Stonehenge and Bath. We traveled from the states and probably will never be able to return to GB. Devastating.
Ive spent 2 days now trying to speak to someone about a refund.
Spoiled our holidayVenice Highlights Tour with Gondola Ride/Rome in a Day Tour with Colosseum Arena Floor and Vatican Museums
Please use caution and be sure you will be allowed to leave before booking with this company. Matter of fact, I wouldn't give them a dime until I absolutely KNEW I was going to go. I booked tours for my husband and I with The Tour Guy and I received every refund back with the exception of this company. The wording of their website assured us of a refund and when I emailed them I was told they were processing it, then everything changed. We paid months in advance and I am now out close to $500. Meanwhile they send me emails to join them virtually to make food or see the Coliseum virtually. Not what I signed up for. They had wonderful reviews, but Covid has been hard on all of us. I can't just write this off and I don't know at this point if I will ever get the chance to go back. They are happy to take your cash, but they don't like responding to you.....buyer beware.
I never got my refund and Trip Advisor wouldnt publish my review. Claims through credit card company denied. Very dissatisfied.
I never got my refund and Trip Advisor wouldnt publish my review. Claims through credit card company denied. Very dissatisfied.
2 Tours in Rome
"Does not Honor their word" Back in March our tours were cancelled due to Covid-19. We didn't cancel them, they did. We have it in writing that they would be giving us a "Full Cash Refund" due to this. Then we received an email later after I asked where our refund was that they would only give us a credit. As another customer has mentioned be very leery about using them as they have no intention of following through on their original word. STAY AWAY.
About The Tour Guy
Today, several companies are offering various kinds of tour packages. Whilst some offer group, others on the other offer customized holidays. Irrespective of what they offer, which travel agency will offer you the best experience? Which company has the best personnel attendants? Maybe The Tour Guy. Read on to learn more about them.
About The Tour Guy
Headquartered inPhiladelphia, Pennsylvania, The Tour Guy is one of the leading providers of tours and experiences for English-speaking tourists visiting Europe. They are Europe vacation companies that are based in both Rome and the US. The company was founded by Sean P. Finelli and Brandon Shaw in 2019. The Tour Guy claims to offer over 65 curated experiences across Europe.
Products and services of The Tour Guy
The Tour Guy offers such Paris tours as Louvre, Versailles, Eiffel Tower, and Catacombs etcetera. The Barcelona tours they offer include Sagrada-Familia, Park Güell, Casa Batlló and day trips from Barcelona and more. They also offer trip planning services. You can book for their services online. You can also subscribe to their email if you want to be kept abreast of their newest services.
Compliments, complaints, and tips for The Tour Guy
Have you invested in any of the services offered by The Tour Guy? Have you had firsthand experience with their travel experts? Was your experience awesome? Did you get the best value for your money? Are their services reasonably priced as they claimed? Your feedback will provide potential customers with more information about the company, and thus help them make a well-informed decision.
Details
Contact Information
1200 Brickell Avenue Suite 1950
33131 Miami
United States
Categories The Tour Guy
Vacations | Special Trips | City trips
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Last update: May 2026
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Review with most votes
2 Tours in Rome
"Does not Honor their word" Back in March our tours were cancelled due to Covid-19. We didn't cancel them, they did. We have it in writing that they would be giving ... Read onBy: Glen