Regus30 reviews
This score is based on 30 genuine reviews submitted via US-Reviews since 2021.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Six months in, still no key fob
The part that really got to me wasn’t even the billing issue at first—it was realizing I still couldn’t get into my own office after regular hours. I started renting at Apex House in Birmingham expecting a fairly simple setup, and my first impression was actually okay. Then little problems kept piling up. I was charged for an extra day because the sales information I received wasn’t clear, and when I raised it, the conversation felt more like they were defending the sales team than trying to sort out what happened. Later I noticed kitchen charges on my account even though I hadn’t used those services. That took close to two months of emails and follow-ups before it was corrected and refunded. The biggest frustration, though, has been the building fob. I never received one when I moved in, so no evenings, no weekends, no flexibility at all. I’ve chased it more times than I can remember. A new manager told me he hadn’t known about the issue because he’d only just started, which I can understand, but nothing really changed afterward. My six-month agreement is almost finished and I still don’t have 24/7 access. It’s disappointing because the office itself could have worked well for me. Even receiving one personal piece of mail became a problem since they would only accept mail addressed to the company. Honestly, the lack of follow-through has made the whole experience feel unnecessarily draining.
Six months in, still no access fob
the sales information around the start date wasn’t clear, and I ended up being charged for an extra day. When I raised it, I expected someone to sort it out, but the conversation felt more like they were defending the sales team than trying to understand what happened.
office services
Horrible Customer Service, ... it doesn't value its customers.
My firm has been with Regus and its related company, International Workplace Group (IWG), for 12+ years. Horrible customer service. Near impossible to speak to anyone with authority to resolve issues. For example, we've been on autopay for our monthly invoices for virtually the entire time. Recently I overlooked that our credit card expiration date wasn't updated, so a monthly charge didn't go through. When I noticed that we were overdue, I paid the overdue monthly charge, updated our credit card expiration date, ... emailed the Regus helpdesk asking that the $34.37 late charge be waived. I received a form response saying no. After 12 years with Regus. Pathetic.
Also, at our location, the front desk personnel have a high turnover rate, resulting in poor service. It’s been nearly impossible to have the front desk consistently follow our instructions on how to handle our calls, our visitors, etc. As a result, we gave up on Regus handling our phone calls years ago, and switched to an automated system. Also, a substantial percentage of the time, the front desk isn’t staffed.
We’ve stayed with Regus/IWG because we’re afraid that a move might cause us to lose customers, but we’re re-evaluating that decision now.
Regus/IWG doesn’t value its customers. It has horrible customer service. It has a high personnel turnover rate. I do not recommend Regus/IWG.Moving-day pause
would this be a stable place to grow a business? Those worries mostly faded because the local center team was great — helpful, friendly, actually tried to fix stuff and never made us feel like a nuisance. That’s why I stuck around and never asked for compensation, even when my car’s ABS got chewed up (yes, really). Fast forward to July 2025 when we formally ended our one-office agreement: we gave proper notice, cleared all dues, and were told the deposit refund would arrive in about a month. That’s where the good story ends. Three months later someone tells us the refund was rejected and we need to fill a manual form. Fine, we did it right away. Then another month goes by and they want a different form with a signature. There’s no straightforward way to reach back office people, emails go into a void, and accountability seems optional. It’s maddening because the center team did everything they could — they’re the reason my earlier doubts faded — but the head office process resurrected them tenfold. I’m left frustrated, feeling undervalued after loyalty and on-time payments for years. A little clarity and a working refund system would have fixed it; instead it turned into a drawn-out, avoidable mess. Human emotion: I’m disappointed, not angry — just tired of being shuffled around.
Billing discrepancies
I had a problem at this location where I got charged more than I should have, even though I had credits on my account. Instead of taking the money at the end of the month like they were supposed to, they took it in the middle of the month. Now I'm being told I won't get a refund, but they're going to subtract the credits from my July bill, which is due in mid-June. I'm really upset about this whole situation, and I wouldn't recommend this location because their back office support and billing process are pretty bad. On the bright side, I have to give credit to Alex, the office manager, because he's great and the facilities in Newbury are really clean and well-maintained.
Office rental, clean and cozy
Hey, so we got there early at 7:00, and had to wait around in the lobby until 8:00.
Office space rental
I had a really bad time with renting office space recently. The IT stuff wasn't working right, there were problems with the bills, and I even heard that some workers were going into my space and messing with things. The customer service folks haven't been very helpful in fixing any of this. If you're a small business owner like me, I'd recommend avoiding renting from them because they're not very good at running their business.
Coworking space rental
Christine is amazing - she's always ahead of the game and has everything ready ahead of time. It totally puts my mind at ease because I know I can concentrate on my work without any problems. She pays attention to every little thing and makes sure everything goes super smooth for our customers. I totally suggest her services to anyone who wants an easy booking process and top-notch customer service.
Cancelled meeting room, bad cancellation policy, dirty rooms
So, we had to cancel our meeting room on time, but then the place totally changed their policy! They made it much longer before the meeting to cancel, not cool at all. And when we actually went to use the rooms, they were so dirty! Trash everywhere, like seriously, clean up your act, Regus!
Flexible office spaces in unexpected locations
I love how there are flexible office spaces now in more suburban areas than I expected. Having a bunch of options is really convenient for people who want to work close to home. I really like the open areas at these spots because they give off a spacious and airy feel, which is great for getting work done. The "Spaces" offices are really impressive with their design and look, creating a more upscale and modern vibe for customers. When the open area looks nice, it makes the whole experience better for everyone using the space.
Convenient coworking space
The folks around here are so friendly and really go out of their way to help, especially Ms. Subhasree and Mr. Raja. The place itself is fantastic - it's got a great setup and it's always super clean, making it the perfect spot to get some work done.
Helpful representative
My rep is awesome, always there to help me out with any problems I've got. She really listens to what I gotta say and gets things sorted out quick. I love coming here because they take care of all my needs. I definitely recommend it to everyone.
General services, commissioner of oaths
As a lawyer, having access to general services during regular business hours is really important to me, especially when there's a commissioner of oaths on-site. It's crucial for my work to have easy access to these services without always needing to bother a coworker. The convenience and efficiency of having these services easily accessible make my experience at this location really positive and seamless.
Great team, responsive, accommodating, contemplating second office
The team at the office I visited was amazing! They were so helpful and quick to respond to any last-minute requests I had. I'm actually considering getting another office in a different city because of how fantastic the service was at this location.
Meeting room rental
The meeting room rental experience was absolutely great from start to finish. The staff was super helpful and nice, walking me through the booking process smoothly. When I got there, they gave me a warm welcome and led me to a meeting room that was set up perfectly. The facilities were really top-notch, making for a cozy and productive environment all day long. The team on site went out of their way to address our needs quickly and efficiently, tackling technical issues and catering requests like pros. They paid attention to every little detail, making sure everything was clean and our schedule ran smoothly, which made for a super productive and enjoyable day.
Meeting room booking
Why is it that every Regus space I visit seems to have outdated carpets? It's like they're stuck in the past with their shag carpeting from the 90s. Just recently, I booked a meeting room at one of their locations, and when I walked in, I couldn't believe my eyes. The room was clearly decorated in a style from the 90s, and no amount of modern furniture could make it look better. On top of that, the lack of good ventilation made it feel like I was breathing air from the past. We can definitely do better than this in today's world.
Remote office experience
I've been using remote office services since 2021 and I've worked with teams in various locations, including Swatar and Msida Malta. The staff members have always been super helpful and really go the extra mile to help with any requests. I have to give a shoutout to Vanessa from the Swatar office for her outstanding service.
Cleanliness in the community kitchen
Well, I work at this place and they have a rule about putting dirty dishes in the dishwasher, but some folks don't follow it and just leave them in the sink. The other day, I saw someone actually cleaning up all the dishes and the sink, and it was great. It made me feel better about the kitchen being clean. It was really cool to see that.
Coworking center experience
The manager at this coworking space is really something special. She's fantastic at connecting with all the customers and making everyone feel important. Not only is she a great communicator, but she also brings a positive and energetic vibe that really boosts the office morale. I really admire her commitment to giving top-notch customer service.
Co-working space experience
Oh my gosh, I went to this super cool co-working space and it was amazing! The people working there were really friendly and the vibe was so relaxed. Plus, they offer free tea, which is awesome, right? The desks were comfortable, and I especially liked that they had private call rooms available. It was seriously the best!
About Regus
Regus, now operating under the parent company IWG plc (International Workplace Group), is a multinational corporation that provides flexible workspace solutions. Founded in 1989 by British entrepreneur Mark Dixon, Regus was initially established in Brussels, Belgium, to cater to the growing demand for flexible office spaces and business services. The company’s services include the provision of fully serviced offices, virtual offices, co-working spaces, and meeting rooms. Regus has expanded its operations globally and, as of my last update, operates in hundreds of countries and cities worldwide, making it one of the largest providers of flexible workspace solutions. The company's offerings are designed to support the diverse needs of freelancers, entrepreneurs, small and medium enterprises (SMEs), as well as large corporations, by providing them with professional workspaces that can be adjusted according to their specific requirements.
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Categories Regus
Services | Workspace Office Jobs B2B
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Last update: October 2026
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Review with most votes
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