Earth Class Mail Reviews

: 23

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39% Would buy here again

Most relevant positive review

  2024-05-24
Virtual Guided Tour
Desiree did such a fantastic job giving us a virtual tour and showing us around all the different...Read on
E. Dooley

Most relevant negative review

  2024-05-27
Mail forwarding service
I tried out the mail forwarding service back in December 2021, but it just wasn't the right ...Read on
N. Blick

Review with most votes

  2023-02-01
Reliable
I've been using Earth Class Mail for over a year now and I must say, I am thoroughly impressed wi...Read on
Weston Lebsack

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    Mail forwarding service

    I tried out the mail forwarding service back in December 2021, but it just wasn't the right fit for me. I cancelled the service right away and also updated my address with the post office so my mail wouldn't be forwarded anymore. To my surprise, six months later, I'm still getting billed by the company. It seems like once you're in their system, it's really tough to get out. They keep processing mail that should be "not allowed" and sending standard mail that shouldn't be forwarded. I think the service idea is good, but they need to improve their execution and customer service.


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    Virtual Guided Tour

    Desiree did such a fantastic job giving us a virtual tour and showing us around all the different spots. She was really professional and knew her stuff, which made the whole thing fun and interesting.


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    Mail management service

    I really liked the mail management service I got from this company at first. The interface was easy to use and the support was helpful. But lately, I've been really bummed out by the way they're handling pricing. People who have had their addresses for a while are suddenly getting charged twice as much with no good alternatives. They either have to settle for a less cool address or pay up. Plus, they're also throwing in a big cancellation fee, which feels like rubbing salt in the wound. It's just really disappointing to see a company pulling these kind of sneaky moves to make more money.


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    Mail forwarding disaster

    I was really hoping this place would be great for getting my mail forwarded quickly since I live in NYC. But turns out, they send it all the way to Oregon first and then take forever to send it to me. It's frustrating, dude. If you need something right away, don't even bother.


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    My experience with this company

    I recently dealt with a company that was seriously disappointing and frustrating. Their customer service was totally unprofessional, unhelpful, and just plain disrespectful. Every time I brought up a concern or issue, they were skeptical and hostile, making me feel totally unimportant. On top of that, their surprise billing tactics were just awful and dishonest, which made the whole situation even worse. I would really recommend that anyone thinking about using their services should really think twice and look at other options instead.


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    Virtual mail convenience

    Virtual mail is a total game-changer for folks who are always on the move. It's a relief to know that all your important papers are secure and easy to get to no matter where you are. The service is super user-friendly and the customer support folks are really on the ball when it comes to answering questions. I can't recommend it enough for anyone with a busy lifestyle.


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    New customer experience

    I signed up for a virtual mailbox service so I could manage my mail from anywhere. I went with a big name provider, thinking it would be reliable. But it's been 2 months now and I haven't gotten any mail in my inbox. I did everything right to forward my mail to the right address, but nothing has shown up. I've tried reaching out to customer service multiple times, but they haven't been helpful at all. They can't seem to give me a straight answer about what's going on. As someone who cares about my mail and my time, this whole thing has been really frustrating. It's just not right.


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    Mail forwarding service

    I've been using this mail forwarding service for a long time now, and it was really good in the beginning. But lately, they keep raising the prices, and it's becoming unaffordable. I mean, they charge way too much for shipping, even for something as small as a single page document. It's just not fair.


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    Mail management service

    The mail management service from this company has been pretty helpful overall, but the setup process was a bit frustrating at first. The person doing my review had a picture of me instead of a live video, which I found kind of strange. It would have been nice to know ahead of time that a new employee would be handling my review, with a more experienced person supervising. Also, the screen sharing on Google Meet wasn't great - it was small and not very helpful at first. But eventually it did work for me to see the company's website. Despite these small issues, I'm impressed with what they offer overall and I'm looking forward to continuing to use their services.


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    Mail forwarding service

    As someone who uses a mail forwarding service, I was really let down by the service I got. The customer service reps were rude and the prices were way too high. They weren't careful with my mail and I felt like they didn't care about my business at all. I've been trying to get things sorted out since July, but haven't gotten a good solution yet. It seems like they care more about making money than keeping customers happy, which is really disappointing.


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    Business mail service

    I've been using this business mail service for a while now, and one thing that really bugs me is how long it takes for them to process things. After they get your mail, they ship it all the way to Oregon for scanning, and it can sometimes take up to ten days just for that! It's super annoying when you need to access your mail quickly for work stuff. Plus, the extra fees for shipping are crazy. They make a big markup on shipping costs just to make some extra cash, instead of giving their customers more affordable options. It really feels like they're just trying to milk the situation for more money.


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    Virtual mailbox services

    The virtual mailbox service I used wasn't clear about all the fees they were charging me. They also took forever to respond to my customer service requests, and even tried to bill me after I closed my account. I suggest being careful and maybe looking into other services since there are better options out there.


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    Premium virtual mailbox service

    I signed up for this fancy virtual mailbox service, and I'm super let down by the service. It's crazy pricey, and they're not good at their job. They lost some really important stuff of mine, and when I tried to get help, they were slow and not useful at all. Customer service, especially from this lady Ashley T, was so rude and dismissive. I really recommend not using this service if you care about your mail and important documents.


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    Hidden fees, trapped, research.

    This company is really sneaky! They just add on all these extra fees without even letting you know beforehand. It's like they're tricking you into shelling out more cash. Before you agree to anything, be sure to do your research and carefully read every little detail. Don't fall for their tricks!


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    Mail forwarding service

    My experience with the mail forwarding service was super frustrating. I had set up a plan with 5 recipients, including businesses and personal addresses, and had moved all my mail to the address in Orlando that was assigned to me. At first, everything was going smoothly, but then I got a message saying I couldn't use that address anymore, which messed up getting my mail. After going back and forth for months without any solution, I ended up having to figure out my own way to make sure I could still get my mail.


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    Mail management service

    I've been with the company for years and I've been having some really bad customer service experiences lately. Ever since the merger, it's been tough trying to get in touch with anyone. My phone calls keep dropping, there's no chat support available, and my emails aren't getting read properly. It's pretty worrying when a crucial service like this doesn't respond to help requests, especially since it could put the whole business in jeopardy.


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    Virtual mailbox service

    I really liked the virtual mailbox service because it was super convenient and easy to use. Sorting through scans and deciding what to do with the items was a breeze. Plus, being able to download and print documents was a big help. And the best part was that it didn't cost too much each month, so it was a great value for anyone looking for a virtual mailbox service.


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    Mail forwarding service

    I had a really bad experience with this mail forwarding service. I told them I wanted to cancel, I even submitted an official request to cancel, but they still charged me anyway. When I asked for a refund, they just sent me a screenshot of an email from 15 days ago when I first signed up. It's like they don't get that time keeps moving forward. I signed up, I canceled, so I shouldn't have been charged again. Do yourself a favor and look for a different mail forwarding company that actually cares about their customers and does what they say they'll do.


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    Mail service delay

    I'm really upset with the mail service that this company provides. They say they'll upload your mail within 24-72 hours, but it actually takes more than a week for me to see anything in my account. It's just not right and it's been causing me a ton of frustration and inconvenience. If they can't deliver on what they promise, then they shouldn't be advertising this service at all.


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    Mail management solution

    We've been using a mail management solution from this company since early 2020 and we've had a really good experience with them. Before the COVID-19 lockdowns, we were already using their service, but we fully switched to Earth Class Mail in mid-March 2020 to make sure all our mail was going to them. This switch helped us keep operating smoothly while our staff was working from home. Looking back a year later, we're happy with the service they provide and we think they've helped us do well in this remote-work setup. We appreciate how smoothly the transition went and how efficient their services are. Thanks for the great work!


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