FlixBus48 reviews
This score is based on 48 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Small win after a messy start
our return was cancelled. That’s the moment my stomach dropped — I had booked early to prevent exactly this kind of panic. I started the online claim dance, accepted a voucher at first even though the times didn’t match our needs, and went through forms and follow-ups. It was clunky, no phone help, and I kept thinking there’s got to be a better way. What turned it around was when they finally agreed to refund to my card after I escalated — that was the turning point where I actually exhaled and felt satisfied. I ended up rebooking with a different bus company that cost more but gave me peace of mind, and I’m grateful they refunded me so I wasn’t out the full amount. Honestly, the whole thing was a mix of frustration and relief, but the refund and the fact it didn’t derail our trip left me thankful. Would I choose them again right away? Maybe not, but I appreciate that in the end it was resolved and I could move on without a total loss.
Quietly uncomfortable ride
The moment the driver spoke to that older couple, the whole bus kind of went quiet — you could feel it, like an awkward little drop in the air. They were trying to take the seats they said were reserved for them and the man even came back once to calmly point to the reservation. Instead of a short explanation, the driver shouted at him, loud enough that everyone heard. It wasn't just rude, it was humiliating to watch; they ended up scattered on a full bus, sitting apart, looking embarrassed. I wasn’t the one affected directly, but I stayed with them and felt sort of responsible, so I reached out to FlixBus to ask them to at least contact the couple and apologize or offer something small — you know, a gesture. What followed was a long stretch of very polite emails that said nothing. Over a month and a half later the company admitted they never contacted the passengers. Apparently it wasn’t about data protection, but "internal procedures" — which is a weird way to say no action. So yeah, the trip itself ran on time and the seats were okay, the bus drove fine — so this isn’t about mechanical comfort. It’s about how people are treated and how the company handles complaints about dignity. I wouldn’t call it a disaster, but it left a bad taste. If you travel with elderly people, maybe be extra firm about seat confirmations, or be ready to follow up yourself. And if you plan to complain on someone else’s behalf, don’t expect much beyond polite wording. I wish they’d take responsibility more directly; a real apology would have meant a lot.
Ghosted at the station
30 PM bus and spent a good ten minutes asking the desk and the drivers at the doors; they told me three separate times the FlixBus for that slot never came. Meanwhile the app quietly flipped my ticket to “departed.” No bus. No heads-up. Just a fake status update that felt like a slap in the face.
Flight almost lost
Right after I missed my flight I thought it was hopeless; I’d used them twice, first rides were sketchy, but support surprised me with a refund.
Long trip, no outlets
I won't book this route again, but I'm glad everyone was okay. The ride from LA to Phoenix took about seven hours and none of the outlets worked, so my phone died. Halfway the driver tried a tight airport lane and we ended up waiting while he backed out — about 45 minutes. Bus left roughly 9:45 AM and we got in around 6:30 PM. Advice: bring a power bank and expect long delays, and be patient.
Late delivery, poor support
Halfway there the delivery was late; I’d seen them on a forum, coworker had tipped me. We missed checkin, customer service shrugged and refused a refund unless over two hours. Frustrating, we took a taxi.
Mostly on time
Halfway through the trip I was thinking how reliable they usually are. Bus left on time, driver polite, Wi‑Fi actually worked, but the cabin felt cold at 13°, and the music was this weird heavy beat. Customer service was reachable, but could tone down the music. Overall decent.
Quiet ride, loud phone
I was on the bus with my phone buzzing in my lap, heading home after a funeral. The trip itself was calm — comfy seat, decent legroom, charger by my spot — exactly what I needed after a rough day. The company did mess up with a tone-deaf marketing email, which stung, but customer service actually apologized and unsubscribed me. Glad the ride and the fix made a bad moment better.
30 AM
30 AM with my 9-year-old and the bus never showed. Stop info was confusing, driver didn’t call, and FlixBus told me to use another company and washed their hands of it. I ended up buying GAL Trans tickets at 9:00 for €70 extra. It was stressful and unnecessary. I've used other buses fine before, so this stood out.
Mid-trip mess, small bright spot
By night two I was already wondering what went wrong. I booked a three-day trip last month and at first the booking felt smooth, seemed fine. Then delays blew it into five days — restrooms locked at one stop, wifi and outlets were dead, and I ran out of food and cash. Customer service was mostly useless, no offer of a meal or drink. Oddly, one attendant handed out bottled water to a few of us, that actually helped.
Canceled trip, messy refund
Booked a Flix ride from Chamonix to Turin for September; I wasn't sure - price looked good but reviews worried me. They cancelled a month before and sent a voucher even though I asked for cash. When I tried to sort it by email first impression was slow, confusing; weeks later no refund of €55 and they asked me to prove I hadn't received it, ridiculous.
Halfway through the ride
Halfway into the ride from Riga Airport to Vilnius on September 4th, I was still hunting for a working outlet. I’d expected a standard cross‑border coach setup; first impression was an older bus and a driver who didn’t say much, just started driving. The trip was over 30 minutes late and there weren’t real updates, which was annoying. Not being able to charge my phone added stress. That said, the road was smooth and I did get there safe, so I’m relieved it wasn’t worse.
Can't recommend — until I pushed hard
not a smooth experience, but I did get something back after chasing them. We needed the trip because we were in the middle of a move with a toddler and couldn't miss the connection. Driver wouldn't accept my son's ID and said he was under three, so no boarding unless we had a child seat. He didn't even glance at the card. Then I spent a week — seven, actually eight? — emailing their outsourced support who barely understood English and kept insisting the kid was underage despite my documents. Dry, slow, annoying. After escalating and being stubborn I finally received a partial refund. Still shaky service, but at least it ended without court papers.
Plugged in and relaxed
book early and reserve if you want a guaranteed spot. Worth the small upgrade too.
Midnight pickup gone sideways
20am pickup like they told us. Then... nothing. The tracker suddenly said "canceled" a few minutes before it should've arrived, no message, no heads up. Standing there freezing, calling customer service felt pointless — the rep basically told us to reschedule or cancel, which wasn't an option if you have an expensive flight to catch. We had to scramble (and spend more) to get there. It was annoying and stressful, felt like they dropped the ball. That said, later they processed a decent refund and gave a credit, which smoothed it out somewhat. Not great, not a disaster. So I'm skeptical but at least they fixed it after the fact. Wouldn't book a tight connection with them again.
Baggage hassle mid-journey
I use this service for quick trips between cities, so I expected the basics to work. We paid online for extra luggage and stayed well within the stated limits. Still, the driver stopped us at the door and demanded more money, claimed rules were different, and refused to let us board until he got it. We ended up paying again for bags we barely had, which felt wrong and annoying. One person who pushed back was left behind. Customer support was slow and canned; they didn’t help much. Delivery of the service — getting on the bus and having the trip go as booked — failed that day. I rely on these rides for errands and short work trips, so this was a real hassle. Felt disrespected. Now I'm hesitant to book again.
Unexpectedly redeeming
15 PM bus from Phoenix to Tucson and at first I was sure it was a disaster. The app looked fine, I got to the stop, and then… crickets. I waited longer than I wanted, started pacing, checked the app again, you know the routine. First impression: annoyed and ready to swear off bus travel forever. But the moment I knew I was actually satisfied? After a tense call, a different rep came on, apologized properly (very rare) and arranged a refund plus a voucher to cover the last-minute ticket I had to buy. It felt like they actually noticed we were stranded, which surprised me — I wasn’t expecting that. Small, human detail: the rep even checked back later to confirm I made it home, which was oddly comforting. So yeah, messy start, but the recovery made it not a total nightmare. Would I use them again? Maybe, but only if I’m not in a rush.
Nearly missed my flight, but I got lucky
That was a stressful trip — honestly didn’t expect to end up relieved. I was waiting on the curb, watching the Flixbus app say “on time” while the bus didn’t show up on GPS (so weird), and I started picturing myself missing a flight in Krakow. When the bus finally arrived I was a lot calmer — the ride itself was fine, not fancy but okay — but then we pulled over on the highway for about 15 minutes for no clear reason. That stretch of time was the worst part; I kept thinking, “one more stop like this and I’m done.” I jumped off in Katowice and took a Bolt to the airport, which cost more but got me there in time. I’ve used them before (Ostrava to Prague was smooth), so I was happy this one didn’t totally ruin my plans. Not perfect, but grateful I made the flight and that the driver didn’t seem panicked. Could be better on punctuality though.
Late-night swap
I wouldn’t rely on them for late-night trips with kids. I say that from the middle of a mess — we were coming home after my kid’s school play, it was late and they swapped our scheduled FlixBus for an unbranded vehicle at the last minute. No logo, no bus number, just a white van. At a dark pickup point that mattered; I couldn’t pick the right vehicle and we missed it. The lack of clear notice and the change in vehicle is what broke it. Customer service offered a tiny voucher and little else, refused a full refund, and their emails sounded like templates. Small surprise: the replacement driver was apologetic and helped point us to a nearby taxi, which at least got us home, but that doesn’t fix the core issue. I use this company for occasional weekend family trips and for practical runs, so reliability matters — and this felt unreliable and sloppy. If you’re booking something time-sensitive or with kids, consider other options. Not ideal, honestly, overall.
Almost left in the dark
Halfway through a late-night pit stop I thought we were just taking a quick five-minute break — you know, grab a snack, stretch. There was a short line inside and I swear we were maybe a minute over. When I came back the bus was already rolling away, so I had to sprint after it to the highway entrance (felt ridiculous, honestly). Once I made it back on board I told the driver there were still three people paying and instead of, I don’t know, apologizing, he stood up and got right in my face, real aggressive. He basically said “not my problem” and that they could take a taxi. The whole vibe turned tense; he threatened to drive off again, and a few of us had to speak up together before he calmed down. The people who were left behind had to run across the dark service area to catch up — and later we were stopped in a place that didn’t seem legal at all. It felt unsafe and unnecessary. I’ve had sketchy rides before with cheaper lines, but this was different — driver’s attitude made the trip feel dangerous. I’m glad everyone made it on board and no one was hurt, but I wouldn’t trust them for a night trip unless things change.
About FlixBus
FlixBus is a German mobility provider that offers intercity bus service across Europe and the United States. Founded in 2013, following the deregulation of the German bus market, FlixBus quickly expanded its network, capitalizing on a modern, user-friendly booking system and an emphasis on green, affordable, and convenient travel options. The company operates on a unique business model, partnering with regional bus companies that operate routes under the FlixBus brand, enabling rapid expansion without the burden of owning a fleet. As of my last update, FlixBus serves millions of passengers annually, providing extensive coverage with thousands of daily connections to European and American cities, and continues to expand its services and reach.
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Birketweg 33
80639 München
Germany
Categories FlixBus
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Last update: March 2026
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Review with most votes
affordable and easy
The Flixbus is really good if someone is traveling via road. I actually love buses more than flights, i get a chance to explore more and also find roads really fascinating. I pe... Read onBy: Pamela Cross