Orbit Car Hire23 reviews
This score is based on 23 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Good car, short walk
Half a minute in the seat and I knew the Hyundai would do. I needed a reliable automatic for a five-day trip because my lower back flares up and I can't sit in awkward cars. Pickup was quick. No queue, no nonsense. Nikos went through the existing scratches and dents, pointed them out, which actually saved me from a headache later. The office is about 500 m from arrivals, so bring a wheeled suitcase — not ideal but not a dealbreaker. Car was modern and pleasant to drive. Felt relieved more than anything. Would rent from them again, probably.
Airport handoff that went sideways
30pm we were left to find a taxi to Narbonne, an hour away. It cost more than €250. I don’t like drama, but that was stressful and unnecessary. I contacted Orbit afterward. They’ve refused to refund our deposit and haven’t given a clear reason. Europcar told me the deposit should be refundable. Orbit’s answer was basically that “some Mastercard brands” don’t count and that Virgin is an online/virtual bank — which is not accurate. I called Virgin. They confirmed the account and the physical Mastercard, and said they’re backed by a proper bank. So now I’m out a big taxi bill and a deposit.
I reported the case to consumer regulators because I felt misled. The tone from Orbit felt defensive, not helpful. No real apology, no offer to help with the extra costs. That said, three days later I found another company, Enterprise, in Narbonne. They were cheaper, upgraded the car for free and accepted the same Virgin Mastercard with no fuss. So that restored some faith. Bottom line: the booking and the written instructions seemed fine. The on‑site delivery failed. Customer service from Orbit didn’t fix it. If you rely on delivery and clear handoffs — and you probably will if you’re traveling with vulnerable people — be cautious. Learn from our mistake and bring a backup card if you can.Almost smooth, thanks to Orbit
Right in the middle of pickup I was thinking this might go south, but the car showed up on time and was exactly what Orbit promised. The delivery and handoff from Orbit were smooth, no fuss. The problem was the local counter — they kept dodging answers, pushing extra insurance, even charged a cleaning fee and said my daughter couldn't drive because the reservation was in her husband's name. We lost £120 and they tried to rent it again for almost £400. Sixt next door saved the day with a fair deal. Wish Orbit would screen partners better; check who’s staffing pickup.
Rental experience at Orbit Car Hire
I just rented a car from Orbit Car Hire and it was great! They got the car to me right on time, and I was so happy to see that it was brand new. The person who helped me out was super nice and made everything go really smoothly. They even left some little gifts in the car, which was a nice extra touch. Overall, it was a really good experience.
Easy booking process
I was really happy with how easy it was to book my rental car and the awesome price I got. The service was amazing, and I felt like they really cared about me as a customer. I will definitely be renting from them again in the future. The customer service at this car rental place at Alicante airport is just incredible, way better than other companies in the area.
Quick car rental experience
My experience renting a car was pretty good. The car I got was in awesome shape and the staff was really helpful. But man, when they hit me with the price for that extra insurance, I was shocked. It felt like they were trying to pull a fast one on me, and honestly, it kind of turned me off. I get that insurance is necessary, but what they were asking for was just way too much.
Picked up by Jimmy, old car but cheap, no problems, got deposit back, would recommend!
Jimmy gave us a ride to the airport, which was pretty nice. The car was a little old, but hey, it was affordable so no big deal. It worked fine, so no complaints on that end. When we brought back the car, they gave us our deposit back right away. All in all, I'd say it was a good experience and I’d recommend them to my friends.
Quick and seamless car rental at the airport
My airport car rental experience was awesome. They greeted me when I arrived and I was able to grab the car quickly without any problems. The car was in really good shape and everything went super smoothly. I definitely suggest this rental service to anyone needing a car from the airport.
Electric Vehicle Rental
I just rented an electric car from this company and I gotta say, it was a pretty good experience. The car was super new and in great shape, which was awesome. But, I did have some trouble trying to charge it at some public charging stations because my credit card wouldn't work. It seems like this happens a lot when you rent EVs, so it would be cool if the company gave out more info or help for customers dealing with that. Even with that little issue, the rental rate was good and I'd totally suggest this company to anyone wanting to rent an electric car.
Car rental experience
I just rented a car from this company and I have to say, it was a really good experience overall. I ran into a few problems with the local rental place, but Orbit Car Hire was amazing in helping me out and getting everything sorted out quickly. Even with that little bump in the road, they made the whole process super easy and stress-free. I decided to get some extra insurance, which I was a bit unsure about at first, but it ended up being totally worth it. When it comes to quality and price, Orbit Car Hire definitely had the best combo compared to other places I checked out. I would definitely recommend their services to anyone in need of a car rental.
Quick and easy car rental
The car rental process was so easy and quick. We didn't have to stand in some super long line over at the rental spot - they came to us right at arrivals, checked our ID, had us sign a paper, and we were good to go. Returning the car after hours was a piece of cake too - just park it in the designated area and drop off the keys. We'll definitely be using them again!
Insurance reimbursement process
I had a problem with a scratch on the car when I brought it back, but I was lucky to have insurance from the company. The reimbursement was super quick and easy. Tatiana really came through for me, she made sure I was helped right away.
Great price, smooth experience
I rented a car recently and it was amazing. The price was much better than other rental places and the insurance was also cheaper. The staff at the car rental place in Belfast were so nice and helpful. The Budget employees were really great when I picked up and returned the car. I got a really cool 4-door Citroen C3 that was perfect for exploring Northern Ireland and Ireland. I definitely plan on renting from them again in the future.
Friendly staff, close to airport, convenience, shuttle service, comfortable car, mechanical issues
I had a really good experience with the car rental service. The staff was super nice and really helpful, which made everything easy and stress-free. It was great that they were close to the airport and had a shuttle service, it saved us a ton of time. The car we got was just what we were looking for - comfy and well-maintained. We did have a few little issues with the car while we had it, but the staff was so friendly and quick to fix the problem. It was all sorted out in a really nice and efficient way.
Car rental experience
I just rented a hybrid car for a road trip and let me tell you, driving it was amazing. The fuel savings you get with a hybrid vehicle are a huge bonus, especially on longer trips. The Renault I got was just the right size for me and my buddy - plenty of space for our stuff in the trunk and the back seats were comfy. Only issue I had was when I picked up the car late at night. Sadly, there was nobody around to give me a quick run-down of how everything worked, so navigating was a bit tricky.
Quick and easy selection process
I found this car rental website randomly and was so excited to see all the different options they had. I found the perfect car for what I needed and ended up renting it from a company in Dubai. When I went to pick up the car, it was not only brand new but really clean too. I just wanted to give a shoutout to the website and the rental company for making everything so easy and smooth. Thanks, guys!
Scratch insurance claim
I just got a scratch on my rental car while in Albania, so I had to use the insurance offered by the company. Surprisingly, the whole claim process was really fast and smooth. I sent in all the required papers and got my money back within a few days. The customer service folks were super helpful and stayed on top of things the whole time. I was happy with how everything turned out and would totally think about renting from them again.
Efficient and hassle-free car rental
I had a great experience with my recent car rental. The communication was clear and the service was top-notch. Both the rental company and the broker knew what they were doing. The pickup and drop-off processes were easy, especially with a gas station nearby to make returning the car a piece of cake. Overall, it was a fantastic experience.
Efficient booking process, great customer service
I had a great experience with booking a car on their website. The people at the rental place were super nice and gave top-notch customer service. The car I got was clean and in really good shape. Everything from booking to dropping off the car went smoothly and was quick. No surprises at all. I was really happy with how everything went and will definitely think about using them again next time.
Car hire experience
My experience renting a car was pretty good. The rental office was easy to get to outside the port terminal, and the staff was nice and efficient when I checked in, speaking in English. One problem I had was when I went to check the car for any damage. It was difficult to see well because of the shade and there were a ton of mosquitoes swarming around. I was worried I might have missed some dents or scratches on the white car, which could have meant extra charges when I returned it. It's really important to make sure car inspections are done in good light so that everything can be properly noted.
About Orbit Car Hire
Orbit Car Hire is a trusted car hire broker with over 30 years of experience in the industry, operating in more than 25,000 locations worldwide. The company offers a wide range of affordable and convenient car rental solutions for customers, striving to provide the highest level of choice, transparency, and value. With an extensive network of partnerships, Orbit Car Hire offers a diverse selection of vehicles and competitive prices. The company prioritizes customer satisfaction with top-rated customer care available 24/7. Orbit Car Hire's services include fair fuel policies, transparent pricing, and seamless return processes. Customers can contact Orbit Car Hire's customer service team by phone or email for assistance. Trusted for its reliability and credibility, Orbit Car Hire values customer feedback and reviews to continuously improve its offerings and provide exceptional service to travelers worldwide.
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Last update: October 2025
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Review with most votes
Airport car rental
I've been to a bunch of airports over the years and I usually just rent a car from there. But this time, I thought I'd switch things up and give Orbit a try. And let m... Read onBy: Nasir