Europcar63 reviews
This score is based on 63 genuine reviews submitted via US-Reviews since 2017.
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30 and said their waiver was 179 euros, then they billed me $331. Super frustrating, I’ll admit, but the car was clean and drove fine (small consolation). I’ve filed a dispute with US Bank and they seem to be taking it seriously, so I’m cautiously hopeful — lesson learned for next trip.
Late pickup, surprise charge
30. Then he said the waiver I bought wasn't accepted and that their CDW was €179. Felt stuck and paid more; later my card showed $331. I'm disputing it with the bank. Glad it wasn't worse, but this felt like a ripoff.
Decent car, messy pickup
they insisted on extra insurance I already thought I'd covered, then the final bill had over $300 in parking/hidden fees. Tried calling the office and the number on the invoice (Timothy) — voicemail full, no answer. Delivery and support really let it down, and it's annoying.
Nice ride, watch the fine print
a decent ride and staff were friendly, but definitely check the paperwork before you hand over your card. I saw their counter at the airport and, fooled by the low headline price, signed a contract that wasn't in English — it turned out to include a 'Premium Protection' charge of €325, taken from my deposit with no proper invoice. I told a buddy about the deal before I knew. Kinda annoying, yet the car itself was fine; just learn from me—double-check.
Unexpected extras, weary renter
double-check every box.
The-relief-moment
I was convinced the rental price was fixed until I saw a 325 euro hold on my card. Not great. But then the agent sat down, translated the Italian form and walked me through it — turned out to be an optional premium. They cleared it up, issued a refund the same day. That’s when I breathed out and felt I’d made the right call. Still, beware and ask for translations. All in all, quick resolution and follow-through, so I’d try them again
Smooth drive, bumpy pickup
I only had my international license and the agent said rules wouldn’t allow the rental. She told me I wouldn’t be charged, so I left. Back home I found a charge on my card. So yeah, great driving experience, frustrating mix-up with paperwork and billing.
Lot mix-up, extra cost and no answers
Was standing in the Europcar lot, coffee half-cold, wondering if I should've just stayed home — I had doubts before booking (price, insurance through Expedia), but figured it’d be fine for my week of commuting and kid drop-offs. Nope. No small electric sedan like I reserved, they handed over a BMW X3 gas SUV as the only option. Fine car, but it doubled the cost once fuel and their insistence we buy Europcar insurance are added. Still waiting on any response to get money back. Annoying, avoidable.
Airport desk pulled a fast one
double-check every paper and maybe skip these folks. Sixt got me a car later and was actually straightforward and helpful.
Not worth the headache
Don’t rent from them — learned that the hard way. I booked a car for a quick airport hop to see family, thought everything was set, but when I showed up with only my international license the lady at the Munich counter refused to hand over keys. She told me they wouldn’t charge my card since I hadn’t taken the car, so I left. Back home I find a charge on my statement. The booking site was actually easy and the price looked fine, which was the weird good part, but the rest felt sloppy and kind of dishonest.
That awkward return at the airport
film everything and don’t hand it over without an inspection, seriously.
Good drive, sketchy return
at the airport they wouldn’t inspect it with us, insisted they'd check later. An hour after we left we got an email saying there was damage. I took video before we drove off, so it feels like they made it up. Annoying and stressful, but the car did its job. I’m pursuing it and just want others to be careful.
Not worth the hassle
I won't use them again. I rented a car for a short trip last month and the website looked fine, so I booked and even added my flight info. Flight got delayed. First impression at the desk was okay — the car itself was clean and drove well — but things fell apart fast. Their call center stuck to scripts, you could tell nobody was actually trying to make it right. They marked me as a no-show within hours and kept the prepaid money, then rebooked the car to someone else. Staff seemed confused about their own rules. Not terrible car, but the customer handling ruined it.
Not worth the hassle
not something I'd recommend. I was at the counter — they’d charged me ahead, promised to watch my delayed flight, then handed my car to someone else while I was still in the airport. The call center felt robotic, every rep reading from a script and not actually listening, which made things worse. Staff didn't seem to know their own rules, so I got bounced around for ages. I've had smoother rentals with other companies, even when flights arrive late. There was a bit of friendliness at the desk, but it didn’t fix that the whole process felt transactional and careless. Wouldn't risk it again.
Cold welcome, decent ride
airport taxes that weren’t in the quote, pushed insurance options that felt like pressure, and a fuel return charge even though the invoice said we’d paid for not filling the tank. The staff’s tone leaned on the pushy side, which left a bad taste. I liked the car, but the whole payment hassle really soured it for me, honestly.
Decent car, messy service
the person taking the booking piled on extra charges supposedly for airport taxes and an insurance "option" that wasn't explained well. They also charged for the fuel-return service twice, weirdly. Delivery/pickup felt rushed and a bit manipulative; staff kept insisting on add-ons like it was standard. I used the car right away and liked it, but dealing with the counter and the surprise charges left a sour taste. Service could be more transparent; delivery logistics need work.
Suspicious start, decent finish
Halfway through the check-in, with a clipboard and a stack of photos, I thought here we go again. I rented this car because my back flared up and trains were out — needed something reliable. At first they flagged scratches I clearly had photographed myself; showing my pics barely moved them and the agent kept pointing to lines in the contract. The damage check dragged on — almost two hours of arguing and rewriting notes. I was skeptical. The moment I realized I’d be okay was when a manager finally compared my timestamped photos and removed most of the extra charges. Not perfect, a hassle for sure, but the car drove fine and I got most of my money back. Will I use them again? Probably, but only with evidence and patience.
Learned the hard way in Rome
don't rent here if you want a chill start to your trip. I picked up a supposedly cheap car for a week and the pickup turned into a two- to three-hour fight over a damage report. They listed scratches in a contract so vague it felt like a setup, and after I signed they hit me with an extra €160–€250 for “damage.” Showing my own photos hardly helped; the paperwork always won. Oddly, the car was clean and one agent was surprisingly friendly, which made the later charge sting more — go figure. I started using it right away and that first impression was promising, but the billing spoiled it. If you like paperwork drama, knock yourself out; otherwise, skip it, honestly, felt duped — just not worth the headache.
Mixed bag at pick-up
There I was, arms full of suitcases, halfway between the shuttle and the counter, when the conversation at Europcar suddenly turned into a small hostage negotiation. I had hesitated before booking through Expedia — worried about availability and the usual small print — but figured it'd be fine. Turns out my 'manual' reservation had been swapped to an automatic, and that was the least of it. They insisted I either show a credit card with something like a €40,000 limit (nope) or buy their insurance for €1,100. After an hour of back-and-forth, explaining I’d use my own coverage, I caved and paid. I’m oddly relieved we weren't left stranded and the car drove fine, but it felt unfair. If you rent, double-check transmission and insurance policy ahead, and bring receipts. I'll be filing a complaint, but at least the trip continued.
Spare change and a solid ride
the car was clean, ready on time and got me through a month of school runs, grocery hauls and a few work trips without breaking down. The painful part was billing — they tacked on fees I hadn't expected and extending past four weeks was a circus; took multiple calls and mixed messages before someone finally sorted an extension. Customer service was, odd as it sounds, both frustrating and helpful: first dismissive, then one rep actually dug in, rechecked charges and fixed most of it. I'm annoyed I had to chase, but also relieved and quietly grateful it ended better than I feared. Will I rush back? Not sure, but delivery was solid.
About Europcar
There are many reasons why we need to rent a car. It could be that we are yet to get a car but we need the flexibility of having a car of your offers for a day or more. Even if you have a car traveling to another city or country you can’t drive to or having a faulty car, you would also need to rent a car during your stay in that city or till the car is fixed. One of the companies you can rent a car from in the USA or when you travel to other countries is Europcar. However, before giving them a try, we suggest that you read reviews of the company left for them here by customers who have patronized them before. This will help you to know if they have been as efficient as they claim.
About Europcar
Europcar is a company that offers car rental services in the USA, Europe, and several other countries in the world. They claim to have an extensive network and a modern fleet. They pride themselves in having the selection of prestige rental where you can arrive with one of their prestigious rental cars that include sporty, luxury, and executive rental cars. They claim to deliver their mobility solutions globally through an extensive network in over 140 countries.
Services
The services of Europcar include express pick-up, VAT refund, Deliver & Collect as well as E-invoicing. Some of their UK deals include monthly car hire from € 105 a week, long term car hires from € 249 amongst others. They also have a loyalty program aimed at rewarding their customers. Members are privileged to a 10% off their public rate for renting a car or van for three or more days with no exclusions. With this, you can save more during the period. Also, being a member, you get to enjoy a faster vehicle pick-up process and rewards like free weekend rentals and value off coupons. Interested parties can join for free. Europcar vehicles are enabled with GPS services to help guide customers who might not have a clear idea or are unfamiliar with their destination. Why choose Europcar? They provide a convenient car rental experience, fast pickup times on arrival, and excellent prices. Their online check-in allows you to view, modify or cancel your reservations at any time by entering the relevant details. The most appealing part of Europcar is that they can deliver their hire cars to wherever you are and collect from any UK address saving you time. Delivery and collection for all types of vehicles are conducted starting at € 10. To receive news and special offers from Europcar, simply subscribe to the Europcar newsletter.
Compliments, Complaints, and Opinions
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Last update: December 2025
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Review with most votes
Perfect for a road trip
We rented a car in New York and drove all the way to Los Angeles. Perfect car. No problems. Took us a whole month, and we saw a lot! Car had no problem driving in the scenic ro... Read onBy: John