Europcar75 reviews
This score is based on 75 genuine reviews submitted via US-Reviews since 2017.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Surprisingly smooth pickup
I wasn't expecting great service, but pickup and drop-off were surprisingly smooth and on time. The team replied to my billing questions quickly and even helped sort a charge after a mix-up. Keep your photos when you return the car — that tip actually speeds things up.
Surprised but relieved
I needed a car for a move — bad back, couldn't lift much. I was skeptical, burned before by hidden fees. At pickup I braced for the worst, but the agent walked me through the insurance, helped load a crate, and the final bill matched the quote. That's when I relaxed. Not perfect, but solid.
Not what I expected
I thought I was booking a local car but it turns out it's linked to Europcar — wish that was made clearer. Staff at pickup were kind of useless, and the insurance upsell felt ridiculous, really expensive. Not terrible otherwise, but double-check reviews and the fine print next time, and maybe ask for itemized charges.
Smooth, friendly and easy
checked our bags, offered a free upgrade to a bigger ride, no pushy sales at all. Returning the car was quick, no drama. First impression was relief, really glad I booked with them.
Odd deposit but refund worked
the hold came off and the refund showed up in a few days. Relieved, kinda.
Halfway-home surprise
clean, friendly staff. Then a surprise damage charge showed up. After grumbling and a few calls they reversed most of it. Still wary, but relieved.
Good overall, check the deposit
friendly counter, Mooney and Jordan made it easy. I was a bit wary — felt like renting a spaceship on hold — since the deposit wasn't explained, but it worked out after a quick chat. Got the right van and kept it an extra day free. Would rent again.
Counter surprise
Standing at the counter I felt a knot. My booking clearly showed full coverage, I use rentals for daily trips and kid drop-offs so this mattered. Agent said Europcar needed a $14,000 hold unless I bought insurance through them. I was annoyed, skeptical, ready to walk. Then the supervisor checked the paperwork, removed the hold and apologized. That’s when I was relieved and actually satisfied. Not perfect, but it worked.
When a call changed things
I thought I was being strong-armed into signing. For a while they ignored me and I was pretty fed up — felt like a scam. Then, after I pushed back and left for home, one rep finally called and actually looked into it. That's when I relaxed a bit. Not perfect, still sketchy, but at that moment I felt heard and even a small apology really helped.
Relief after a mess
I was juggling coffee and keys when I noticed I’d been charged twice — annoying, right? I reached out and after a slow start they actually sorted it out. Took longer than I wanted, well, longer than I liked, but customer service kept following up eventually and the money came back. Delivery of the car was smooth and on time, which really saved my weekend. I use them for errands and trips now, glad it worked out.
Billing mess, take care
don't trust them with payments. I booked a car for a short business trip in early November and pickup was fine, car drove OK — so initial impression was meh but acceptable. Then my card showed the same charge twice. Europcar admitted the duplicate but after two months I still haven't seen the refund and no useful updates. I keep calling and emailing; they send vague replies and nothing changes. Annoying and inconvenient, avoid if you can.
Sunny start, rocky pickup
take pictures, insist on written confirmation, and maybe pick a different firm if you want peace of mind.
Unexpected charge, but it could've been worse
30 and said their waiver was 179 euros, then they billed me $331. Super frustrating, I’ll admit, but the car was clean and drove fine (small consolation). I’ve filed a dispute with US Bank and they seem to be taking it seriously, so I’m cautiously hopeful — lesson learned for next trip.
Late pickup, surprise charge
30. Then he said the waiver I bought wasn't accepted and that their CDW was €179. Felt stuck and paid more; later my card showed $331. I'm disputing it with the bank. Glad it wasn't worse, but this felt like a ripoff.
Decent car, messy pickup
they insisted on extra insurance I already thought I'd covered, then the final bill had over $300 in parking/hidden fees. Tried calling the office and the number on the invoice (Timothy) — voicemail full, no answer. Delivery and support really let it down, and it's annoying.
Nice ride, watch the fine print
a decent ride and staff were friendly, but definitely check the paperwork before you hand over your card. I saw their counter at the airport and, fooled by the low headline price, signed a contract that wasn't in English — it turned out to include a 'Premium Protection' charge of €325, taken from my deposit with no proper invoice. I told a buddy about the deal before I knew. Kinda annoying, yet the car itself was fine; just learn from me—double-check.
Unexpected extras, weary renter
double-check every box.
The-relief-moment
I was convinced the rental price was fixed until I saw a 325 euro hold on my card. Not great. But then the agent sat down, translated the Italian form and walked me through it — turned out to be an optional premium. They cleared it up, issued a refund the same day. That’s when I breathed out and felt I’d made the right call. Still, beware and ask for translations. All in all, quick resolution and follow-through, so I’d try them again
Smooth drive, bumpy pickup
I only had my international license and the agent said rules wouldn’t allow the rental. She told me I wouldn’t be charged, so I left. Back home I found a charge on my card. So yeah, great driving experience, frustrating mix-up with paperwork and billing.
Lot mix-up, extra cost and no answers
Was standing in the Europcar lot, coffee half-cold, wondering if I should've just stayed home — I had doubts before booking (price, insurance through Expedia), but figured it’d be fine for my week of commuting and kid drop-offs. Nope. No small electric sedan like I reserved, they handed over a BMW X3 gas SUV as the only option. Fine car, but it doubled the cost once fuel and their insistence we buy Europcar insurance are added. Still waiting on any response to get money back. Annoying, avoidable.
About Europcar
There are many reasons why we need to rent a car. It could be that we are yet to get a car but we need the flexibility of having a car of your offers for a day or more. Even if you have a car traveling to another city or country you can’t drive to or having a faulty car, you would also need to rent a car during your stay in that city or till the car is fixed. One of the companies you can rent a car from in the USA or when you travel to other countries is Europcar. However, before giving them a try, we suggest that you read reviews of the company left for them here by customers who have patronized them before. This will help you to know if they have been as efficient as they claim.
About Europcar
Europcar is a company that offers car rental services in the USA, Europe, and several other countries in the world. They claim to have an extensive network and a modern fleet. They pride themselves in having the selection of prestige rental where you can arrive with one of their prestigious rental cars that include sporty, luxury, and executive rental cars. They claim to deliver their mobility solutions globally through an extensive network in over 140 countries.
Services
The services of Europcar include express pick-up, VAT refund, Deliver & Collect as well as E-invoicing. Some of their UK deals include monthly car hire from € 105 a week, long term car hires from € 249 amongst others. They also have a loyalty program aimed at rewarding their customers. Members are privileged to a 10% off their public rate for renting a car or van for three or more days with no exclusions. With this, you can save more during the period. Also, being a member, you get to enjoy a faster vehicle pick-up process and rewards like free weekend rentals and value off coupons. Interested parties can join for free. Europcar vehicles are enabled with GPS services to help guide customers who might not have a clear idea or are unfamiliar with their destination. Why choose Europcar? They provide a convenient car rental experience, fast pickup times on arrival, and excellent prices. Their online check-in allows you to view, modify or cancel your reservations at any time by entering the relevant details. The most appealing part of Europcar is that they can deliver their hire cars to wherever you are and collect from any UK address saving you time. Delivery and collection for all types of vehicles are conducted starting at € 10. To receive news and special offers from Europcar, simply subscribe to the Europcar newsletter.
Compliments, Complaints, and Opinions
Have you tried any services of Europcar before? If yes, how easy was it to find the model of the car you wanted to rent? Would you recommend Europcar to other people who want to rent a car? Kindly share your experience and thoughts below.
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Last update: December 2025
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Review with most votes
Perfect for a road trip
We rented a car in New York and drove all the way to Los Angeles. Perfect car. No problems. Took us a whole month, and we saw a lot! Car had no problem driving in the scenic ro... Read onBy: John