Europcar52 reviews
This score is based on 52 genuine reviews submitted via US-Reviews since 2017.
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at the airport they wouldn’t inspect it with us, insisted they'd check later. An hour after we left we got an email saying there was damage. I took video before we drove off, so it feels like they made it up. Annoying and stressful, but the car did its job. I’m pursuing it and just want others to be careful.
Not worth the hassle
I won't use them again. I rented a car for a short trip last month and the website looked fine, so I booked and even added my flight info. Flight got delayed. First impression at the desk was okay — the car itself was clean and drove well — but things fell apart fast. Their call center stuck to scripts, you could tell nobody was actually trying to make it right. They marked me as a no-show within hours and kept the prepaid money, then rebooked the car to someone else. Staff seemed confused about their own rules. Not terrible car, but the customer handling ruined it.
Not worth the hassle
not something I'd recommend. I was at the counter — they’d charged me ahead, promised to watch my delayed flight, then handed my car to someone else while I was still in the airport. The call center felt robotic, every rep reading from a script and not actually listening, which made things worse. Staff didn't seem to know their own rules, so I got bounced around for ages. I've had smoother rentals with other companies, even when flights arrive late. There was a bit of friendliness at the desk, but it didn’t fix that the whole process felt transactional and careless. Wouldn't risk it again.
Cold welcome, decent ride
airport taxes that weren’t in the quote, pushed insurance options that felt like pressure, and a fuel return charge even though the invoice said we’d paid for not filling the tank. The staff’s tone leaned on the pushy side, which left a bad taste. I liked the car, but the whole payment hassle really soured it for me, honestly.
Decent car, messy service
the person taking the booking piled on extra charges supposedly for airport taxes and an insurance "option" that wasn't explained well. They also charged for the fuel-return service twice, weirdly. Delivery/pickup felt rushed and a bit manipulative; staff kept insisting on add-ons like it was standard. I used the car right away and liked it, but dealing with the counter and the surprise charges left a sour taste. Service could be more transparent; delivery logistics need work.
Suspicious start, decent finish
Halfway through the check-in, with a clipboard and a stack of photos, I thought here we go again. I rented this car because my back flared up and trains were out — needed something reliable. At first they flagged scratches I clearly had photographed myself; showing my pics barely moved them and the agent kept pointing to lines in the contract. The damage check dragged on — almost two hours of arguing and rewriting notes. I was skeptical. The moment I realized I’d be okay was when a manager finally compared my timestamped photos and removed most of the extra charges. Not perfect, a hassle for sure, but the car drove fine and I got most of my money back. Will I use them again? Probably, but only with evidence and patience.
Learned the hard way in Rome
don't rent here if you want a chill start to your trip. I picked up a supposedly cheap car for a week and the pickup turned into a two- to three-hour fight over a damage report. They listed scratches in a contract so vague it felt like a setup, and after I signed they hit me with an extra €160–€250 for “damage.” Showing my own photos hardly helped; the paperwork always won. Oddly, the car was clean and one agent was surprisingly friendly, which made the later charge sting more — go figure. I started using it right away and that first impression was promising, but the billing spoiled it. If you like paperwork drama, knock yourself out; otherwise, skip it, honestly, felt duped — just not worth the headache.
Mixed bag at pick-up
There I was, arms full of suitcases, halfway between the shuttle and the counter, when the conversation at Europcar suddenly turned into a small hostage negotiation. I had hesitated before booking through Expedia — worried about availability and the usual small print — but figured it'd be fine. Turns out my 'manual' reservation had been swapped to an automatic, and that was the least of it. They insisted I either show a credit card with something like a €40,000 limit (nope) or buy their insurance for €1,100. After an hour of back-and-forth, explaining I’d use my own coverage, I caved and paid. I’m oddly relieved we weren't left stranded and the car drove fine, but it felt unfair. If you rent, double-check transmission and insurance policy ahead, and bring receipts. I'll be filing a complaint, but at least the trip continued.
Spare change and a solid ride
the car was clean, ready on time and got me through a month of school runs, grocery hauls and a few work trips without breaking down. The painful part was billing — they tacked on fees I hadn't expected and extending past four weeks was a circus; took multiple calls and mixed messages before someone finally sorted an extension. Customer service was, odd as it sounds, both frustrating and helpful: first dismissive, then one rep actually dug in, rechecked charges and fixed most of it. I'm annoyed I had to chase, but also relieved and quietly grateful it ended better than I feared. Will I rush back? Not sure, but delivery was solid.
Hidden fees, too many hoops
conflicting answers across five calls and an extra charge that worked out to well over £100 a day. Then the final bill arrived with more than £300 in fees I never saw clearly explained. I complained, got the usual runaround and vague promises. After years of using them I’m done. Switched to Enterprise for later travel and, honestly, night and day — much smoother. I wish they'd been upfront, that would have changed things a lot.
Charged after return
take photos, keep receipts, and use a card with good fraud protection. If Europcar sorted it quickly, I'd consider them again in the future. I wanted this trip to be easy. Instead it's a hassle I didn't need.
That phone call changed it
a week later a senior rep phoned, listened — really listened — and offered a full price adjustment plus a small credit for the hassle. Not massive, but fair, and delivered promptly. That call changed everything; I relaxed, the stress evaporated a bit. The positive surprise was how calmly the rep sorted it out, no defensive nonsense. So, bottom line: the pickup was messy and understaffed, don't expect miracles at busy airports, but follow up and push politely. If they pick up the phone and own it, they'll sort you out.
Surprisingly usable despite the shock
I'm actually glad I went with Europcar in the end, even though the morning was a bit of a scramble. I flew in from Canada at 7 am, bleary-eyed, and a friend had told me that the airport desk was the easiest option. The rep was really friendly but had a heavy Scottish accent — I swear I understood maybe a third of what she said, which made the whole insurance bit fuzzy. She mentioned about £50 a day and I signed, thinking that was it. Turned out the total insurance for ten days was around £1,700, which hit me like a surprise bill. Not great. I emailed head office twice and the replies weren't very reassuring, so I left feeling a bit mixed. Still, the car itself ran well, pickup was quick, and having wheels in Scotland made the trip way better than would’ve been otherwise. So yeah, be careful and ask all the hard questions first, but overall I’m glad I didn’t cancel the trip over it.
Not worth the surprise fee
the insurance line on my bill ended up being £1,700 for a 10‑day rental. That hit me like a cold shower. I get that there can be extra fees, but that total was way out of line — more than what I pay yearly back home — and felt misleading. I emailed head office twice and the response was vague and unsatisfying. Disappointed, annoyed, and out of pocket. Use caution and read everything closely if you go with them.
Rough ride at Milan
I supposedly changed a tire without permission (I tried calling), and the spare “wasn’t identical” to the others — which made no sense given the situation. Worse, the other three tires were basically bald and should’ve been replaced before they handed the car over. They even said they might charge me for swapping those, which felt unfair. Customer service was polite but defensive, not helpful. Delivery-wise the car arrived in poor condition, so beware. I’m not saying everything was ruined — the car ran fine afterward — but I’d warn others to take tons of photos and push back if needed.
Not what I signed up for
There I was, suitcase half-zipped, thinking "okay, should be smooth" — a friend had actually suggested Europcar and their website looked solid, so I paid over £1000 expecting a premium saloon (they guaranteed an Audi A5 or similar) with room for four cases. Big mistake. After a two-hour wait at the airport desk (one person working, looked like they’d never been trained) I was basically handed keys to an Audi Q3 SUV. Fine car, but the trunk barely fit three bags, not four. I emailed customer service right away. Fast forward a month and a half and their answer was a laughably small refund — €37 — when their own site shows about £677 difference. I asked them to take another look and they said no, that’s it. So my doubts before booking — about honesty and availability — they weren’t quieted, they were confirmed. Mildly annoyed would be an understatement. If you rely on guarantees, don’t assume they’ll honor them. I won’t be using them again.
Tiny screenshot, big relief
take full screenshots and keep the timestamps. Tell whoever asked me — I’d still recommend being careful, but it can be fixed.
Not what I booked, and that matters
I won't be using Europcar in Iceland again. I booked because the ad listed a Toyota Yaris Cross — that model fit our trip plans — but at pickup they handed over a Suzuki S‑Cross instead. At first I thought, okay, small change, no big deal. Then the brakes felt spongy and sketchy right away, and on day two the dash popped up a "need to change engine oil" message. That combination made me nervous the rest of the trip (and I kept wondering if it had even passed basic checks). I get that rental fleets shuffle cars, and I've had decent rentals elsewhere, but this felt like a step down in care and safety. Customer rep was polite enough but there wasn't a real solution on site, just apologies. Credit where it's due: nothing catastrophic happened and we made it through, so I'm grateful for that — could've been worse. Still, being worried about brakes and oil while driving Iceland's roads takes a lot out of the trip; it wasn't relaxed at all. If you're picky about the exact model or about car maintenance, I'd be cautious with this location. They should be checking oil and brakes properly before handing keys over. For now, after this experience, I'll look to other companies next time.
Nearly perfect car, messy paperwork
loved how the car drove, not thrilled with the admin. Document everything if you go here.
Wrong car, sketchy brakes, annoying oil warning
spongy brakes and an oil alert shouldn't be your travel companions. I won't be quick to rent from the same company again after that.
About Europcar
There are many reasons why we need to rent a car. It could be that we are yet to get a car but we need the flexibility of having a car of your offers for a day or more. Even if you have a car traveling to another city or country you can’t drive to or having a faulty car, you would also need to rent a car during your stay in that city or till the car is fixed. One of the companies you can rent a car from in the USA or when you travel to other countries is Europcar. However, before giving them a try, we suggest that you read reviews of the company left for them here by customers who have patronized them before. This will help you to know if they have been as efficient as they claim.
About Europcar
Europcar is a company that offers car rental services in the USA, Europe, and several other countries in the world. They claim to have an extensive network and a modern fleet. They pride themselves in having the selection of prestige rental where you can arrive with one of their prestigious rental cars that include sporty, luxury, and executive rental cars. They claim to deliver their mobility solutions globally through an extensive network in over 140 countries.
Services
The services of Europcar include express pick-up, VAT refund, Deliver & Collect as well as E-invoicing. Some of their UK deals include monthly car hire from € 105 a week, long term car hires from € 249 amongst others. They also have a loyalty program aimed at rewarding their customers. Members are privileged to a 10% off their public rate for renting a car or van for three or more days with no exclusions. With this, you can save more during the period. Also, being a member, you get to enjoy a faster vehicle pick-up process and rewards like free weekend rentals and value off coupons. Interested parties can join for free. Europcar vehicles are enabled with GPS services to help guide customers who might not have a clear idea or are unfamiliar with their destination. Why choose Europcar? They provide a convenient car rental experience, fast pickup times on arrival, and excellent prices. Their online check-in allows you to view, modify or cancel your reservations at any time by entering the relevant details. The most appealing part of Europcar is that they can deliver their hire cars to wherever you are and collect from any UK address saving you time. Delivery and collection for all types of vehicles are conducted starting at € 10. To receive news and special offers from Europcar, simply subscribe to the Europcar newsletter.
Compliments, Complaints, and Opinions
Have you tried any services of Europcar before? If yes, how easy was it to find the model of the car you wanted to rent? Would you recommend Europcar to other people who want to rent a car? Kindly share your experience and thoughts below.
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Last update: November 2025
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Review with most votes
Perfect for a road trip
We rented a car in New York and drove all the way to Los Angeles. Perfect car. No problems. Took us a whole month, and we saw a lot! Car had no problem driving in the scenic ro... Read onBy: John