Europcar Reviews

: 23
61% Would buy here again

Most relevant positive review

  2024-04-20
Hire car too small
Today we picked up our rental car at the place near our flight. The car ended up being too small ...Read on
Orrin Hodkiewicz

Most relevant negative review

  2024-05-06
Van rental experience
My experience with the rental company wasn't great. I reserved a van online, but they cancel...Read on
Haylie Von

Review with most votes

  2017-08-05
Perfect for a road trip
We rented a car in New York and drove all the way to Los Angeles. Perfect car. No problems. Took...Read on
John

Reviews (23)

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    Renting car after issue with another rental company

    My family and I were planning on renting a car from somewhere else, but they were trying to charge us so much just because we had a debit card. We were pretty frustrated about it, but then we decided to check out another car rental spot and that's where we met Mattia. He was super friendly and managed to hook us up with a solid deal that didn't break the bank. We really appreciated Mattia coming through for us and turning our day around!


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    Fast, efficient, low fees

    My experience with the rental company was fantastic. The pickup was fast and easy, and the folks there were super nice and helpful the whole time. I was really impressed by how cheap it was compared to other places. The car I got was practically brand new, and it ran without any problems. I'll definitely come back next time I need a rental, and I suggest getting the full insurance for some extra peace of mind on your trip.


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    Hire car too small

    Today we picked up our rental car at the place near our flight. The car ended up being too small for all our stuff. But then, this guy Evan came in and saved the day by showing us other cool cars that would fit us better. He was really nice and didn't rush us at all, even though there were a bunch of people waiting. Huge shout out to Evan for helping us out! I'm excited to rent from here again in the future.


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    Easy car rental

    Renting a car was actually super easy and I had a good time doing it. I had to change where I was supposed to drop the car off at the very last minute, but the support team took care of it right away without any issues. I was impressed by how smoothly I was able to pick up and return the car, all thanks to the really nice and helpful staff. And the best part? No unexpected fees or extra charges to stress about.


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    Model choice disappointment

    I want to share about my not-so-great experience with a car rental company. I reserved a car online and chose an Audi A3 as my preferred model. But when I got the confirmation email, they switched it to a Volkswagen Golf 1.6 TDI. It was annoying because their website said I could drive the exact model I picked, but that didn't happen. So, I ended up with the Golf, but it wasn't what I was expecting and I wasn't happy about it.


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    Car rental in New Zealand

    Renting a car in New Zealand costs an arm and a leg, especially when you're talking about an electric car. Getting the car was simple enough, but they kind of dropped the ball on giving us the lowdown on electric cars, especially about how to charge them up. The cable they gave us was like a slow drip, and they made us download an app just to find a charging station in New Zealand. It was a real pain having to figure all that out on our own.


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    Fast and efficient customer service

    I was really impressed with the customer service I got at this car rental company. I had a little issue with the car after only four days, but they fixed it super fast and even gave me a free upgrade. I was so happy with how they handled everything, it went above and beyond what I expected. I'm definitely going to stick with this company for all my rental car needs in the future.


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    Car rentals in Helsinki City

    I've been renting cars in Helsinki City for more than 10 years now, and I gotta say, the customer service at this place is top-notch. I've never had any issues with my rentals, and the cars are always in great shape. Renting here is always a breeze, and I'd definitely suggest it to anyone needing a reliable way to get around.


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    Great service, reliable

    Me and my husband decided to rent a car for a roadtrip from New York to Miami, we had the car waiting for us at the airport and we could hop in straight away, the car was safe and fueled up with sat nav, overall Europcar is a reliable company.

    Kind regards,


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    Perfect for a road trip

    We rented a car in New York and drove all the way to Los Angeles. Perfect car. No problems.
    Took us a whole month, and we saw a lot! Car had no problem driving in the scenic routes we took, with dirt roads and stuff.
    Thanks!


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    Van rental experience

    My experience with the rental company wasn't great. I reserved a van online, but they canceled my booking 8 hours before I was supposed to pick it up because they didn't have any vans available at the location. They took my payment right away, but I was frustrated by the lack of communication and the delay in getting my refund. I never got an apology for the inconvenience, which made me pretty unhappy with their customer service. I'd suggest avoiding this company if you can.


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    Car rental experience

    So, we rented a car at this place, you know? And they really tried to trick us. We reserved a regular car, but they insisted we had booked an electric car and wanted us to pay more. No way, man! We ended up with a small Fiat 500 and had to fork over extra cash. Not cool at all. But we spoke with our travel company and thankfully got our money refunded. We're definitely not going back to Europcar again, that's for sure!


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    Rental experience with returned damaged vehicle

    I just rented a car and when I brought it back, they charged me for a tiny scratch that was actually marked down on the car before I even rented it. Even though the scratch was in an area that was already messed up, they still charged me way more than what I paid for renting the car, wiping out my whole deposit. I think it's not right and doesn't match up with the usual costs for car damage in Europe. I want to make a complaint about this.


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    Car rental at Stansted airport

    I rented a car at Stansted airport with my two young kids recently. There was a staff member named Fahad who tried to sell me insurance I didn't need by pretending it was a "staff discount", but really it was just a scam to make more money. He made me believe the insurance I already got online wasn't showing up in his system, so I thought I had no coverage. I felt like he was taking advantage of me and being deceitful. I would advise against renting from this place and dealing with people like Fahad in the future.


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    Rental car pick-up in Split

    We had planned to pick up a rental car in Split, Croatia for a week-long trip. But when we got there, they told us the car wasn't ready like it was supposed to be. Even though we were on time, we had to wait for who knows how long. We asked again after an hour, and still, the car wasn't ready. Finally, they gave us a different car and even upgraded us for free, adding another driver at no charge. Even though it was annoying to wait, we were grateful for the upgraded car and extra driver as a way to make up for the delay and inconvenience.


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    Car rental experience

    I was so frustrated with my car rental experience the other day. I had already paid for the rental, but when I got to the airport, they didn't have a car for me. It was such a hassle, I had to go find another rental company close by. But, I lucked out and actually got an upgraded car for £200 less than what I paid with Europcar at first. The way Europcar handled this situation was not cool at all and it really made me not want to use them again.


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    Delayed flight resulted in missed car rental, poor customer service

    I had a really bad experience with Europcar. Our flight was late, so we missed our car rental pickup time and ended up stuck at the airport. The people working there didn't seem like they wanted to help us at all. We had to take a taxi to our hotel, and the next day we found out there wasn't even a car for us anymore.


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    Rental scam at Mallorca Airport

    So my boyfriend and I got totally scammed when we tried to rent a car at the airport. The bill we got was way higher than what we were told originally. It was super upsetting and made us feel like we were taken advantage of. I just want to warn everyone to be really careful when renting from that place, maybe even record your conversations so you have proof of what was agreed upon.


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    Car rental experience in Alubfeira, Portugal

    I just booked through a third-party site and it was a breeze. The pick-up and drop-off were smooth, the staff was super helpful, and the car was clean. There was a small issue with the car, but they took care of it right away.


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