Orlando Rent a Car1 reviews

Rough pickup but booking was easy April 6, 2026

the confirmation emails looked fine, clear time and pickup point. Reality was messier. No one waiting, no signs, and people crowding the arrivals area. We waited, wandered the curb, called them—short calls that barely said “yes, airport, wait” and then silence. After eight calls and about an hour and a half we were tired, hungry and decided to cancel by phone. That part felt awkward; they said they'd request a refund through the app-agency but it wasn't instant. We ended up renting from the desk inside the terminal because we had to get moving, which cost way more. So yeah, stress. On the plus side, the booking itself was easy and all my documents were in the app; that saved time when I had to rebook. Communication could be a lot better — clearer pickup signs, or someone on the line who actually tells you what's happening. After a bunch of emails and in-app complaints there was at least some response, though slow. Not perfect, and not the smooth meet-and-greet I expected, but if you plan for a backup and keep your patience, the system can still work out. If they tighten up the pickup routine I’d happily try them again. For now, bring snacks and patience.