Travelocity34 reviews
This score is based on 34 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.From trip preparation and reservation review to airport check-in,
From trip preparation and reservation review to airport check-in, boarding, and arrival, having essential travel information readily available helped me stay organized. Travelers should independently verify Travelocity customer-service information through an official source before sharing personal, reservation, or payment details.
How Can I Reach Travelocity Customer Care Easily?
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Travelocity-Specific Policies
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How to Cancel a Travelocity Reservation on Travelocity 1-855 ∗∗ 201 ∗∗ 5621
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Canceling Online
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Confirm the cancellation.
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Cancellation Confirmation
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Cancellation Fees and Refunds
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Fully Refundable Rates
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FAQs ⇀ Travelocity How-To Guide- Does Travelocity Offer Round-the-Clock Customer Support?
A smooth and stress-free travel experience from booking to arrival.”
⭐⭐⭐⭐⭐ “My issue was handled efficiently, and the support team was friendly and courteous.”
Travelocity® Traveler Assistance™ USA: A Complete Customer Service Guide
Travelocity® Traveler Assistance™ USA: A Complete Customer Service Guide
FAQs ⇀ Travelocity How-To Guides... Does Travelocity Work 24/7 for Bookings and Customer Support? Full Details
FAQs ⇀ Travelocity How-To Guides... Does Travelocity Work 24/7 for Bookings and Customer Support? Full Details
FAQs ⇀ Travelocity How-To Guides... Does Travelocity Work 24/7 for Bookings and Customer Support? Full Details
FAQs ⇀ Travelocity How-To Guides... Does Travelocity Work 24/7 for Bookings and Customer Support? Full Details
How Can I Reach Travelocity Customer Service Anytime?
After experiencing a sudden job loss, I was forced to cancel a trip booked in May for September 2026. I called Travelocity customer care at 855-201-5621 as soon as I received the news, hoping for a reasonable resolution. Instead, I got the runaround and was told that no refunds partial or full would be issued, and that my only option was to put the tickets on hold for future travel.
Expecting someone who just lost their livelihood to use a flight "down the road" is completely out of touch. Keeping money for a service that cannot be used due to unforeseen financial hardship feels deeply unfair, leaving customers paying full price for something they will never receive.Reach Out via Social Media Travelocity is active on social Media
I tried contacting Travelocity’s customer service at 1855 730 0773, but the number doesn’t work. No matter how many times I call, I can’t reach anyone for support. How is it possible that a company as big as Travelocity doesn’t have a functioning helpline? When customers face issues, they need immediate assistance, yet there’s no way to get help. This is extremely frustrating, especially when dealing with urgent problems like refunds, cancellations, or booking errors. Travelocity, fix your customer service line and provide real support! If you expect customers to trust your platform, you need to be reachable. I demand a working contact number and a way to speak to a real person.
Flight Booking
I can only give one star because they don't let you go any lower. I was told I'd get my money back, but ended up only getting half of what I was supposed to. I had to go through five different people just to try to get things sorted out, and the only good interaction I had was with the first guy I talked to. After that, it was a struggle to communicate and get things fixed. The customer service was terrible, and I'm really let down by the whole thing. I won't be coming back to use this service again, that's for sure.
Accidentally chosen activity cancellation
I messed up and picked the wrong thing to do, so I had to cancel it. I had to dig around the internet for a customer service number. Finally got through, but the robot helper was no help at all and just wasted my time. The first person I talked to said I'd get my money back for canceling. But then the next person I spoke to said there was no record of that and I gotta wait until May 21st for an answer. It's really frustrating and disappointing how they can't get their story straight or keep me in the loop.
Hotel reservation assistance
I've been using this online travel agency for a while now, and I've always had good experiences. Travelocity consistently comes through with great deals and refunds when needed. But on my recent trip to Mammoth Cave, things went south when the hotel I booked through them suddenly canceled my reservation without telling me. I arrived at the OYO hotel only to find out they didn't have a room for me, leaving me stuck and annoyed. So, I reached out to Travelocity's customer service for help, and I was impressed by how they handled the situation. They quickly found me a better hotel nearby at the same cost as my original booking. I was pleasantly surprised by their efficiency and professionalism. I appreciate their fast response and how they resolved the problem.
Flight booking issues
I recently booked a flight through an online travel agency and it was a disaster. The confirmation email had the wrong flight time, I got double booked somehow, and my first class seats I picked during booking weren't assigned. When I reached out to customer service, they didn't offer a clear fix and just kept blaming the airline. It took several calls and hours of frustration, but eventually the issues were sorted out. However, my fiancé and I still won't be sitting together on our honeymoon flight. The whole thing was a mess and I wish I had just booked directly with the airline. Do yourself a favor and skip the agency next time.
Boston trip canceled
My family was really upset when we had to cancel our trip to Boston. We had everything booked online with insurance, but then my Brother in Law had a stroke and passed away. Unfortunately, the Travel Insurance we bought didn't cover this, and the Global Luxury Suites in Boston didn't acknowledge our cancellation online. As if that wasn't enough, my husband's credit card got hacked, probably because the hotel needed a color copy of it when we made the reservation. Dealing with all this has been a total nightmare.
Booking nightmare
Booking with Travelocity was a complete disaster. My flight got changed by 7 hours and they wouldn't even try to help me out. I had to get AMEX involved just to get my money back. It was a total fail.
Round trip flight from Ho Chi Minh City, Vietnam to San Diego, California
It's a bummer that things changed for us and we can't go back to Vietnam because our permit expired. We gave them plenty of heads up and even had trip insurance, but we can't cancel our return trip. It's pretty frustrating that the company isn't more flexible or understanding, especially when unexpected stuff happens. They really should have more chill policies to handle last-minute changes in travel plans.
Flight Booking
I can only give one star because they don't let you go any lower. I was told I'd get my money back, but ended up only getting half of what I was supposed to. I had to go through five different people just to try to get things sorted out, and the only good interaction I had was with the first guy I talked to. After that, it was a struggle to communicate and get things fixed. The customer service was terrible, and I'm really let down by the whole thing. I won't be coming back to use this service again, that's for sure.
Travel packages
This website is such a scam! They make it seem like you're getting a great deal on their "travel packages," but then they sneak in all these extra fees that they conveniently forget to tell you about at the start. It's honestly much better to just go straight to the vendors because those supposed "travel packages" just end up hitting your wallet harder in the long run. Such a rip off!
False advertising email
I got an email from this company saying they had flights for under $200, but when I went to their website right after, there weren't any flights at that price. I was surprised to see the prices changed so quickly, within just 5 minutes of getting the email. This kind of misleading info isn't cool at all - as a customer, it's frustrating. I felt like Travelocity was just sending out spam emails to reel people in, and their pricing tactics were shady. I won't be using this company again.
Vacation nightmare
What a complete mess our vacation turned out to be. We got left stranded at the airport, had unhelpful staff all around, and the travel company messed up every single part of our trip. They completely ignored their cancellation policy, making us feel totally stuck and irritated. There were so many problems along the way, but let's just say, we won't be using them again.
About Travelocity
Travelocity is an American online travel agency. Founded in 1996, it was one of the first companies to allow consumers to book travel directly over the Internet, rather than through a travel agent. It offers a wide range of travel products and services, including airline tickets, hotel reservations, car rentals, cruises, and vacation packages. Travelocity aims to provide users with the tools and information needed to research, plan, and book their travel at competitive prices. Initially operated by Sabre Holdings, Travelocity was sold to Expedia Group in 2015, becoming part of one of the world's largest travel technology companies.
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Vacations | Cheap Vacations | Sun & All-inclusive | Hotels & Cottages | Air Ticket Providers
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Last update: September 2026
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Review with most votes
A Great Experience for All You
I have been a client of Travelocity for several years now and I have always had a great experience with the company. The website is easy to navigate and I am able to find the be... Read onBy: Rae Gulgowski